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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

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A member of the public wrote:

PC 21562 Minshall has dealt with our case in a sensitive and professional manner keeping us upto date and informed with the ongoing court case. The investigation was completed quickly and to a very high standard. I'm very pleased with the police work conducted.

The Police say:

Thank you for your kind comments. I have forwarded them to the officer via his Supervisor. Public perception is a very important part of modern day policing and it is good to hear positive feedback of some of the professional conduct displayed daily by our officers.

A member of the public wrote:

Im very disappointed with west midlands police. We all need to stand up to thugs and bullies from any background or religion... I don't see that happening lately.

The Police say:

Thank you for your comments, without further details of your dissatisfaction I am unable to comment further and you have not provided any contactdetails to enable me to calll you directly. Could you make contact please.

A member of the public wrote: (User did not request a response)

Why advertise emailing police when noone checks and responds. Not so good when you're verbally impaired and can't phone as a non emergency

A member of the public wrote:

I am so tired of walking through Birmingham City Centre and seeing people openly smoking cannabis. Whatever your opinion on the rights and wrongs of it, the fact is that this is against the law, and when people obviously feel they can openly smoke an illegal substance in broad daylight it suggests a very lax approach from the police, who do not seem interested in enforcing the law. I feel this creates a perception of lawlessness which makes me feel less safe - if this crime is tolerated, then crime in general is tolerated. It creates an atmosphere of disrespect for the law when people feel they can openly break the law and the police aren't interested in enforcing it. I have called 101 a few times and whilst the staff are always polite and sound like they're taking me seriously, I never see the police respond and the impression I get is that cannabis use is tolerated in Birmingham by officers on the ground and West Midlands Police as an organisation as a whole. I hope I am wrong - if I am I'd love to see you prove it and send officers to actually arrest people who are openly breaking the law to show the public that law-breaking is taken seriously and will be dealt with.

The Police say:

Dear Sir/Madam I am sorry to hear of your experiences around cannabis use in the city centre. As I am sure you can imagine the city is a busy and diverse area with numerous and sometimes competing priorities for the police. I can reassure you we do target the issue of drugs use and new psychoactive substances, recently made illegal. My team have made numerous arrests and even located and dismantled a cannabis cultivation set up within a city centre building. It has a clear link with organised crime. I frequently deploy officers in plain clothes and my officers target the suppliers. This morning I have signed up papers for another warrant to target the dealers. What is sometimes more challenging is the individual user. To justify an immediate response to someone smoking cannabis means sending an officer into a busy pedestrianised area at higher speed and therefore heightened risk to themselves and other road users. This must be balanced against the threat and risk the incident presents. I appreciate this can be frustrating when you take the time to report and care about the city centre environment. I would encourage you to continue to report concerns and if you are able to identify repeat locations and/or individuals then I will ensure we target with preventative and enforcement patrols. Officers are regularly on foot and cycle patrol in the city. Sometimes we also use the cities cctv to follow someone to a destination in order to stop and engage. Kind regards Gareth Gareth Morris Inspector 7005 Birmingham City Centre Team Digbeth Police Station BIRMINGHAM WEST & CENTRAL LPU Follow me on TWITTER @InspGMorris

A member of the public wrote:

Hello, Its taken me a year to get the courage to say a very big thank you to all the officers who helped me in my hour of need. Even before leading up to the event in New St. My husband then, hurt me Emotionally, Mentally and Physically. I thought i became a prostitute. I was made to feel like one. So in the end i just wanted to die. I was drunk didnt really know what i was doing. Its odd to be in that position. I knew i wanted to die. But I wanted him to see me die. I wanted him to see the pain he caused me. I dont know even now who the officers where. The officer who talked me down; I would dearly like to say thank you. Ive gone back and faced it all. Had to. I apologised the the business that i was jumping from. Its the Cotswold Outdoor. Piccadilly Arcade. New st. Birmingham. I was admitted into hospital for 10 weeks. Its taken a year to get to this. Im very greatful for all the magnificent work you all do. If it wasnt for all the officers during that very sad time i wouldnt be here. Thank You x

The Police say:

Having identified the incidnet from 29 May 2015 I have forwaredd your very kind comments to the appropriate officers who attended on that day. Thank you for your comments and I hope that you continue on your road to recovery.

A member of the public wrote: (User did not request a response)

We would just like to pass on our thanks to the officers who attended our home tonight and also the operator who dealt with an incident a few nights ago. What turned out to be an innocent incident tonight could easily have been something more but Solihull police officers attended within minutes, resolved a situation and were brilliant and professional.

A member of the public wrote:

Never found good at justice as a victim, but finally make us feel it is a great mistake calling police that you did trust their system and we had solve your problem our own where we are better than them. Some1 assaulted you assault him back Damage your property, damage him in return Just sort it out your own but never expect police are only for good-looking dresses and wages

The Police say:

Thankyou for your comments, unfortunately as the location is Eastbourne I am unable to comment further and would advise you to make contact with Sussex Constabulary who may require a little more information than you have provided to enable them to identify the incident that you are making reference to.

A member of the public wrote:

why are the police not targeting on a greater scale the car drivers already banned from driving ILLEGALLY ON THE ROADS. Sunday night seems an excuse to drive cars and other vehicles with no concern for the local residents with no exhausts very loud . If I can hear it then so Billesley police station can. not a happy resident. Do you service to the locality not P C?

The Police say:

Thankyou for your comments, I have forwarded them to the local Neighbourhood Team for their attention and have requested they make direct contact with you. I am sorry that you have had to contact WMP in this way and hope that the response you will now receive will reassure you and resolve the issues you raise.

A member of the public wrote:

Sorted Out the situation the PCSO Dealt with it very professionally and i was happy with the outcome

The Police say:

Thank you for your kind comments with regard to the PCSO who dealt with your incident. If you would like me to pass on your kind thoughts, further information is required please, to include the time, date and location of the incident.

A member of the public wrote: (User did not request a response)

did not take my crime seriously, did not follow up and submit case to action fraud like they said they would.

A member of the public wrote:

Who can I contact regarding information put on your Facebook threads - there are violent messages on your threads.

The Police say:

Thank you for your further post regarding West Midlands Police's Facebook account. Following your posts last week we are currently liaising with the Corporate Communications Department in order to be able to formulate an informed response to you. 9th June 2016: Please find below a response from West Midlands Police Corporate Communications Department regarding the use of Facebook: 'All of the force’s social networks are administered by a team within the Corporate Communications Department. There are a number of steps in place to ensure the pages are moderated regularly and that people are safeguarded during on-going investigations. Each of the Facebook pages is moderated on a daily basis and any offensive material is identified and removed. Anything that could be deemed to be a crime against another person is passed to the force intelligence department for review. If names of suspects and/or victims are posted these will be removed and any information relevant to the case will also be passed through to the intelligence department. In addition to this the page profanity filters are set to strong and there is an additional list of banned words and phrases which are automatically hidden if posted onto the pages. The vast majority of our posts are set to expire after a set length of time to ensure images of individuals ‘drop off’ the pages after the initial publication. Images of members of the public or victim are never used without them giving their permission first. Our Facebook pages have been of huge benefit in recent years, regularly helping us to reach more than 500,000 a week to share appeals for information, breaking news and features. We regularly see appeals to identify suspects result in people being identified through calls to the 101 number or through private messages on the pages. The Facebook accounts also help us to widely share important crime prevention and safety advice to people in the West Midlands extremely quickly. We use digital communications because we want to reach people who we wouldn’t necessarily reach through traditional media channels. We appreciate that a certain amount of latitude is inevitable but social media is a vital tool to communicate with people in our communities today.'

A member of the public wrote:

Still waiting after 30 mins the civilian enquiry officer is by herself and no is helping her on the counter. Waiting to see a copper told I may be waiting a v long time is this a way of saying get lost we don't care or what this is diabolical someone in charge needs to address this you are public servants and the commissioner should comment !

The Police say:

I apologise for the delay that you experienced when you attended Wolverhampton Public Contact Office. The staff advising you that there may be a long wait for officers is absolutely not a way of trying to get rid of you, it is just to keep you informed in case you are not able to wait or would prefer to be seen at another time or location or by means of an appointment if suitable. Again I apologise if it felt that staff were trying to get rid of you. If there are any other elements of the service that you received that you would like to discuss in further detail please get in touch.

A member of the public wrote: (User did not request a response)

My daughter Michelle & I who are both severely disabled & wheelchair users became 'lost' yesterday evening when trying to visit the Birmingham Hippodrome. We live in Tamworth & are unaccustomed to driving through the city centre especially with the changes due to the roadworks & new tram system. We saw Community Support Police Officer No. 30140 & called over to him from the car to ask for help. He was very helpful & gave us detailed directions as to how to get there, repeating it twice for us. I am happy to say we arrived at the theatre in time & really enjoyed the show, 'Cats'. Please express our sincere appreciation to him for all his help.

A member of the public wrote: (User did not request a response)

I would like to thank PC 22148 Jones and the male police officer (unfortunately, I forgot to ask for his badge number and name) from Stechford Police Station for helping me out on 28/05/'16! They were so kindhearted and took my case really serious. Their professionalism was exceptional and they are worthy of the highest praise! These officers are a blessing to the force. After the whole ordeal I went through, I still managed to get home with a smile. The male officer, whose name I don't know, brought me home safe. My mother was really happy about that and she also wants to thank him. I hope my appreciation will get forwarded to them, and I would like to get the name of the male officer that brought me home. It's a shame that I didn't ask. Keep up the good work! I also would like to extend my sincere gratitude to all the police officers that were involved.

A member of the public wrote:

Dear 'Birmingham Police', Who safeguards the content of what is posted on your facebook sites? You will have read the level of local anger and hatred incited by some of your posts. Do you have sufficient safeguards in place to ensure 1. innocent people incorrectly identified on your sites are kept safe whilst investigations are ongoing and 2. What safeguards do you have in place to avoid vigilante groups from taking the law in their own hands. To allow people to post responses to your initial posts on your facebook page when you are meant to serve and protect the community begs the question if you are driving this and whether as it stands your fb page is open to legal action?

The Police say:

Thankyou for your comments, unfortunately without further information I am unable to make comment. please supply times, dates locations and names to enable me to identify the incident.

A member of the public wrote:

my friend was PUBLICLY HUMILIATED by your twitter account, it claimed he was 'illegally street racing' when he wasn't. there is video proof of this and paperwork proof of this too SIGNED BY YOUR OWN OFFICER! He was not cautioned for streetracing or fined, only for non declared mods. you actually hashtagged the tweet 'false information' ie for his mods- hypocrites. LIARS! DEFAMATION OF CHARACTER!

The Police say:

Thankyou for your comments, unfortunately without further information I am unable to comment. Could you provide further details to enable the incident to be identified and a response given.

A member of the public wrote: (User did not request a response)

I work for the ambulance service, on the 01/04/2016 we were called to reports of a stabbing on Hamstead road in Handsworth. Due to the nature of the incident we stood by at a safe location until the scene was made safe by yourselves. I imagine it was an extremely busy day as it took a long time for officers to attend. In the mean time, a lone PCSO attended the scene, declaring it safe. This allowed us to attend and treat the patient who had life threatening, time critical injuries. Were it not for his actions of attending alone in a potentially very dangerous situation, the patient could have waited a lot longer to receive life saving care from ourselves. Me and my colleague were extremely impressed by the way he handled the incident and would like to pass our thanks and praise to him. His name and collar number are Rob Capella, 30415.

A member of the public wrote:

Hi I wanted to write in and thank all the police who were with the UAF demonstration on Saturday in Coventry. I was stewarding the demonstration and I have to say that all of them were fantastic. They were professional and friendly and supportive on the few occasions any EDL supporters turned up. I would really like to say how well the counter-protest was managed; there was good information given to us and it felt that any issues raised would be dealt with extremely quickly. My one complaint is that none of the lovely police staff who were there got any form of hot drink or food despite being with us for some 5 1/2 hours. I do think you need to look after them better when they are doing such a fantastic job. I would be grateful if you could share my thanks with the police officers involved. I am aware that they came from a mix of stations; Birmingham, Telford and others were mentioned. Best wishes Sarah

The Police say:

Thankyou for your kind words with regard to the policing operation on Saturday. I have forwarded them to the Commander for the Local Policing Unit who will in turn pass them on to the relevant attending officers. I have also noted your comments with regard to the welfare of the officers and forwarded this to the Police Federation who were in attendance to ensure the officers were looked after whilst on duty. They may have been overlooked and this will be included in the debrief, thankyou for making us aware.

A member of the public wrote:

I was a serving Police Officer with Staffordshire Police and used to Staff Major Incident rooms. I Always found This Police Service Impeccable in Every Which Way. They are All Worthy of the Highest Praise. The Thin Blue Line is very Stretched but will Never Break so long as All Citizens follow Their Own Honourable Moral Code and Treat Everyone with the Respect with which They Themselves Rightly Expect to be Treated. Honour and Friendship Always Beverley Ann McCreedy PC 0618 (Rtd)

The Police say:

Thankyou for your kind words, to enable me to pass on your thoughts to the correct department could you provide the specific details fo the incidnet you make reference to please?

A member of the public wrote:

My Son was victim of a robbery in Wolverhampton Town Centre on Monday 16/05/16 at approx 16.00hrs. I reported the incident to West Mids Police and did not expect such a quick attendance. PC 21794 Wright attended our home soon after and I can honestly say, that, this Officer is an absolute credit to the force, he has empathy and was exceptionally professional. He thoroughly deserves the highest praise. Our sincerest thanks.

The Police say:

Thank you very much for your kind comments, they have been forwarded to the officer in question via his supervisor. It is lovely to hear the good work and professionalism being appreciated. We hope that your son recovers from his ordeal and is able to put the incident behind him.

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