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If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

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A member of the public wrote:

I am tottaly disgusted with a reply I have received in reference to my complaint. There were issues documented to a certain individual which breaches data protection and statements made by two police officers,one police sergeant a and one constable which I have written evidence that they are lying however the inspector and her senior have tottaly ignored it. There are other areas of inaccuracies which have been commented which again I have evidence to prove that they are wrong .How can the public have confidence in the police when the hierarchy disregard what is written evidence by their own superiors to cover the backs of dishonest officers. My vote is of No Confidence in the police.

The Police say:

We are sorry you are not happy with the outcome of your complaint. We would urge you to exercise your right of appeal, the details of which can be found within your end of investigation letter.

A member of the public wrote:

I would like to compliment PC 1203 Hardcastle and PC3885 Smith for attending my home on the early hours of 3rd April whereby they assisted my family and son who was experiencing extreme distress. They were both considerate and empathetic of the situation and provided us with friendly and helpful support whilst awaiting the crisis intervention team. They both deserve recognition for their support and understanding of dealing with my son with complex needs. Thank you both

The Police say:

Thank you for taking the time to leave your comments in relation to the officers who attended your house. It's great to hear how professionally they dealt with your son and we hope he is feeling a lot better. Your comments have been forwarded to the officers and their supervisor.

A member of the public wrote:

I'd just like to say thank you to PC Blachette after he came to visit me last night. I have spoken to a lot of police officers over the past 12 months as I have a restraining order against my ex partner and I am a victim of domestic violence and found a lot of officers were insensitive and made me feel as though I was wasting their time. He was by far the most sensitive officer I have spoken to and gave me some good advice. He is a very lovely man and has really put me at ease! Thank you :)

The Police say:

Thank you for your very kind comments regarding the professionalism of PC Blachette. I have made the officer aware of your sentiments via his supervising officer.

A member of the public wrote:

I went to report some one hit my car and run away ; lady say have you got any witnesses or cctv I said no , then she say in that case I will not giving you form I said I got photo of car number plate ; then she ask my name address I give her car number ; she make feel bad I accept better service

The Police say:

Thankyou for your comments and please accept an apology on behalf of West Midlands Police for the attitude of the call taker on this occasion. If you would like to continue and report the incident can i advise you to attend your local station with your driving documents and any other evidence and they will advise accordingly.

A member of the public wrote:

Sunday three person did attack on me bec they want grab money from me I am taxi driver the arrest one on the spot but another two run one person yesterday and today standing near pub I told yesterday police by phone and personal going but doing nothing I am too sacred my be he attack me if he stab me doing anything police negligence is responsible plz give me justice I am helpless

The Police say:

We are sorry to hear you are not happy with the actions of the Police. We note that this is an on-going criminal investigation and as such would encourage you to speak with the officer in the case regarding any concerns you have.

A member of the public wrote: (User did not request a response)

Today my grandson had his fifth bicycle stolen from him. It was just taken from him outside his school. He knows who did it and there are two witnesses to it. The police cannot do anything until they take a statement from him. They cannot take a statement until Thursday evening and he will have to go to Stechford. Do you not think that if something was done now there would be some chance of recovering the bile, but byThursday it will be long gone.

A member of the public wrote:

I MADE COMPLAINT.. POLICE COME TO MY HOUSE AND STATE " REPORT US YOUR GOOD AT DOING THAT ARENT YOU".

The Police say:

Thank you for your comment and we are sorry if you feel the way the officer spoke to you was unprofessional. We expect all West Midlands Police officers and staff to speak to members of the public, and indeed their colleagues in a professional and courteous manner

A member of the public wrote: (User did not request a response)

I been a victim of domestic abuse so I called 101 for advice because hes sitting out side my house at 2 am in the morning pudding in the street ect..so they sent out a female officer to speak to me.. she said don't call us if he won't play ball over child contact arrange ments he sounds like a good farther to me..I have no faith in police anymore.

A member of the public wrote: (User did not request a response)

I was very impressed with the service from the police, they were all very understanding and helped me a great deal.

A member of the public wrote: (User did not request a response)

2 weeks ago i was driving and was stopped by a police van allegations were that i was using phone while driving i explained no it was this book which i moved and you may have taken this as phone while this conversation was going on a male in his mid 20 passed by on his by cycle and we all had a very strong smell of weed police officer looked back on the person and suddenly asked you been smoking weed come out i hsve to search you i said i don't even smoke sir and you know the cause of smell he said don't try to be smart i can arrest you now i apologised and he let me go . Abuse of power

A member of the public wrote: (User did not request a response)

Racism lake of professionalism and abuse of power. On 19th of december 2015 i called 999 and asked for police the reason was my own safety and wellbeing police did attend very soon they straight away arrested me without asking me why i called police and took me to police station where i was kept in for up to 9 hours and then when i was interviewed the officer wasn't aware of fact that i called police for help any way after 10 mins interview police officers went back to third party and asked them to be witness against me otherwise they have to arrest them because the officer who interviewed me seen brouses on my face head and arms . Later on that night 2 amthey release me on police bail and given me date of 2nd February to attend the court .on 2nd when i went to court my time was 1 pm they kept me waiting till 4.45 pm and every body else was called before me clerk who came out to call me asked me admit guilty and that will help me i refused and court was arjourned till 15th of march now on 15th of march me and my solicitor were in the court by 9 am as was asked but prosecution lawyer came 10.30 am and asked court to give another date because witnesses didn't turnedup my solicitor insisted that police is only playing games and its been 3 months at last court decided in my favour i spent 3 months of agony and pain my 2 autistics kids suffered but all police been doing was trying to get a witness so they can prove illegal arrest was right even my wife tried to contact police regarding this issue she was threatened that all she can do is give statement against me or she be arrested . All this because I was a colour person with beard. Shame you coventry police

A member of the public wrote:

Again you are picking on the vulnerable and disadvantaged . Can you not fight crime which is what you payed for and stop wasting tax payers money. Money for old rope. Wish I was a police officer instead of working for a living

The Police say:

Thank you for your comment and we are sorry you obviously feel disillusioned with West Midlands Police. Please be assured we would not want anyone to feel this way and if there is anything we can do to address any concerns or problems you have do not hesitate to contact your local neighbourhood team (details of which can be found on the West Midlands Police website). Alternatively if you are wishing to become more involved with your local Police we are always looking to engage with the local community and listen to fresh and innovative ideas. Details of how you can become more involved can be found by following this link: https://www.west-midlands.police.uk/keeping-you-safe/about-us/getting-involved/index.aspx

A member of the public wrote:

Following a break in at my home 25th February I want give my thanks to Walsall Police from apprehending the suspects to the Community Policeman who came to see me at my home and talked to me about home security. Special thanks go to DC Gerry Maley and DC Dave Carless who supported me and kept me informed throughout the case developments. They visited me at home on three occasions and always they treated me with respect and kindness. I would like to write a personal letter to the local Superintendent to officially give record to my recommendation. Can you please advise to who I would send the letter to and the address please. Prior to this situation I had never been particularly impressed with policing in this country as you hear so much bad publicity but DC Maley and DC Carless have restored my faith in UK Police forces. Regards Lynne Meacham

The Police say:

Lynne, we are sorry to hear that your home was broken in to recently. We are however pleased that DC's Carless and Maley were able to offer you such good support through what we know to be quite a distressing time. It is also reassuring to hear that the officers have been able to restore your faith in the British Police service. Your comments have been forwarded on to the officers and their supervisors. If you are still wishing to write personally, the Chief Superintendent at Walsall is Chief Supt Jo Clews who I am sure would be delighted to hear your praise for her officers. The address is Walsall Police Station, Green Lane, Walsall, WS2 8HL

A member of the public wrote:

We had someone in our back garden called 101 as we heard helicopters the person had been in our kitchen but the dogs went mad at him and he ran off the police didn't attend and 3 houses where burgaled in 24 hours in the area

The Police say:

I’m sorry that you didn’t receive the service you were expecting and if you provide your name and address we can look into your specific 101 call in greater detail to understand what happened. In relation to the burglaries you mention, we did receive a call reporting an intruder in a house which we responded to as an immediate priority. We also undertook a witness trawl and identified further houses where the occupant reported someone had been seen in their garden. This is being investigated by Detectives at Bilston Street Police Station. If we haven’t yet spoken to you and you have further information please report it to us, either via 101 or by contacting your local Neighbourhood Policing Team at merryhill@west-midlands.pnn.police.uk Tracey Packham T/Chief Inspector

A member of the public wrote: (User did not request a response)

worst police Force EVER

A member of the public wrote:

victim of assault and robbery, police failed to attend the scene. I was left at the side of the road with a fractured rib and bruising for an hour and police failed to attend. Could not contact them further as i had to use someone else phone to call initially and thereafter was left without a phone as mine had been stolen in the robbery

The Police say:

Mr Coley, thank you for your comments. We are sorry you feel you have received a poor service from the Police. Having reviewed the log it would appear your call was made at 1810hrs. At 1815hrs a unit was re-deployed from another incident and arrived in the area at 1822hrs. The car park and surrounding area was checked however the officer was unable to locate you. As you state, your mobile phone had been stolen and therefore there was no means of contacting you to confirm your location. Please be assured your call was taken seriously and actioned appropriately.

A member of the public wrote: (User did not request a response)

Top class support even though only an attempted burglary could not fault officers who attended to take statements and offer advice on how to avoid the same attempt in the future - first class - well done Sutton Coldfield police

A member of the public wrote: (User did not request a response)

I would just like to say the lady police officer that my daughter spoke to on Sunday morning from west bromwich police station named Beth she was outstanding my daughter had her purse stolen she has driving g licence passport etc in it and she was upset but Beth took all her details and told her what to do and who to contact and my daughter felt reassured after speaking to this police officer. I would like you to thank her on behalf of me and my daughter great service we received from her thank you

A member of the public wrote:

You have rescued my Father over 7 times recently as he has dementia and wonders. He hasn't had a photo taken in years, but I have managed to take a photo of him today (with his permission) and I would like to share with you so your officers are better informed if he should go missing again. I'm investigating GPS and if successful I will share these details with you too. I need to know how I can share this digital photo with you. Please can you give me an email address etc. Thanks so much for all your hard work. I'm really proud of our Policing in this country. Well done to you all.

The Police say:

Gary, sorry to hear that you father is unwell. It must be very distressing every time he goes missing. A photo would assist the officers greatly if he does go missing again, thank you for going to the efforts of obtaining one. We would suggest that you contact your neighbourhood team initially who would be able to ensure that the photo is placed within the correct department. Your neighbourhood Sergeant is PS 4563 Dubs Gill from the Olton neighbourhood team. He can be contacted by dialling 101 and inputting the extension number of 891 6085. The email address for the Olton Team is: olton@west-midlands.pnn.police.uk

A member of the public wrote: (User did not request a response)

west Midlands police? Do the springfield team work for the policing department or do they work for the local councillor habib rehman? A sparkhill family in crisis due to the unprofessional behaviour of the councillor and police.

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