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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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Your Feedback

You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

To make a comment private or publically using this website please fill out the Feedback form. 

A member of the public wrote:

I was involved in my first car accident on way to work. The driver was uninsured, abandoned his vehicle and fled the scene. PC Jones and PC Woodcock from Stetchford attended and were great at providing reassurance and helped calm nerves. Despite being left out of pocket, the manner of the police officers was very well received by myself and local community who were watching. This goes a long way considering its my first police contact. I feel it's imperative the guys who do their jobs well and treat the public with such a positive and professional attitude are recognised. Well done to PC Jones and PC Woodcock for making an unpleasant evening a lot easier to get through.

The Police say:

Thankyou for your kind words regarding the way two of our officers dealt with your incident. I have forwarded your perception to their Supervisor for them to be made aware. Public perception is an important part of modern day policing and it is refreshing to hear that the good work is being appreciated, thankyou.

A member of the public wrote:

Just want to recommend Sarah who dealt with crime number 20bn/214253c/16. She displayed positive attitude, was compassionate and caring. I felt that she cares about her job and represent the force well. I want these complements to be kept in her file. Sarah thank you for your positive attitude

The Police say:

Thank you for your kind comments about the professionalism of a force contact officer who I have identified. I have forwarded your perception to the staff member via her Supervisor.

A member of the public wrote:

Disgusting children hurt by a speeding motorist with no license & the police don't even turn up at the scene after me calling 999 twice stating my child needed ambulance & the driver was speeding & had no license the police didn't turn up my husband waited 1 hour & 40 minutes disgusting service

The Police say:

Thank you for your comments regarding this incident. We are sorry you feel this incident was not resourced/handled in the most appropriate manner. We understand that you have now spoken with a supervisor within the Force Contact who has been able to resolve this matter for you. The relevant call handler has been suitably advised regarding the way they dealt with this incident . Further to this the supervisor was able to explain to you certain aspects of this matter which you were not fully aware of at the time. We trust this has been resolved to your satisfaction, albeit there is still an outstanding appointment to be met. We are sorry for any upset this incident may have caused you and your family.

A member of the public wrote:

It was amazing to see a big police presence throughout cheylesmore today - seen two police cars in a matter of a few minutes patrolling the streets which reassures me and other people we are safe.

The Police say:

It's great to hear that we were able to provide you and other members of your community with reassurance and comfort through a visible Police presence. As I am sure you will appreciate this is not always possible due to other commitments within the area. However it is nice to be able to provide it when and where possible.

A member of the public wrote:

My son and daughter attended harbourne station (27 10.2016) arranged by Collin Conlon. The two police officers were beyond professional, helpful and informative. My son has expressed an interest in joining the police force when he leaves school and the visit to harbourne station has reinforced this career path. I would like to thank Collin and the two very enthusiastic police officers for increasing my sons enthusiasm further and making his experience one he will never forget ( my daughter just wants to by pass the police officer stage and go straight to being in CID!) Thanks again Kind regards

The Police say:

Thanks for you very kind words regarding the officers who dealt with your son and daughter at Harbourne Police Station. It's great to hear that the officers left such a good impression on them. Your comments have been forwarded to the officers concerned and their supervisors.

A member of the public wrote:

A police officer called my mum and dads out to investigate fight that happened at 5 o'clock in the day but unfortunately they knocked the door at midnight which terrified my mum and dad H 70+ years of age surely they could call it a more appropriate time

The Police say:

We are sorry the officer caused your parents such distress late at night. It can only be assumed that the seriousness of the incident warranted the officers having to knock doors at that time of night. All assistance from members of the public is greatly appreciated and we would not want to jeopardise any future help however sometimes these unfortunate circumstances cannot be avoided. Please could you pass on our apologies for and stress caused and of course our thanks as well.

A member of the public wrote:

Been trying to report a crime for about an hour on 101. No answer. Tried the Social Media.... all links go back to the West Midlands website. So look like the only way I can report a crime is via 999 or through the good old postal system... thank god I'm not being held at gun point!

The Police say:

We are sorry for the difficulties that you had trying to report the crime. We note that you were eventually able to do so however accept that you will have endured a huge amount of frustration during this process. The staff within the contact centre are fully aware of the calls waiting and work tirelessly to process them professionally and swiftly. Unfortunately sometimes when the demand is particularly high there are members of the public who experience difficulties in getting through. We hope that should you need to call the Police again you do not experience this same problem.

A member of the public wrote:

I am increasing getting frustrated in the manner WMP is continuing to disregard any form of accountability and being upfront with providing basic information. I was asked to provide information in order to have my vehicle released and upon this being undertaken there has been no form of straight forward communication. Absolutely disgusted and appalled by their conduct.

The Police say:

I am sorry that you feel frustrated with the response you have received follwing an incident. If you would like to discuss the matter in detail you can attend your local police station and ask to speak with a Supervisor to discuss your options.

A member of the public wrote:

Good evening I am the above named person presently a security supervisor location Base priory Square Birmingham. My job role are dealing with the public and violence I get a lot of support from the police when seaks assistance. And the attendance is really great. my ambition is to become a police officer. am looking forward to working with the westmidlands police to serve and protect the public at all time .

The Police say:

Thankyou for your kind comments with regard to the support officers provide in your day to day role of security supervisor. It is refreshing to hear that following a positive intercation it has encouraged you to become an officer and with your vauable experience in your current role am sure you will succeed.

A member of the public wrote:

I would just like to thank PC Nick Steventon 7247 for his help, outstanding support and the advice given to me in two very different matters. I found PC Nick Steventon very approachable and reassuring in both matters. The first time I met PC Steventon was in connection with malicious letters sent about the previous owner of my property. I found this an extremely distressing situation and due to the nature of the letters i was clearly very worried. I feel people often complain and rarely give raise and thanks when needed. I therefore would like to formally take this opportunity to thank PC Nick Steventon for the way he supported myself and my family at that particular time. I intended to send this email immediately after the help was given by PC Steventon but never got around to it. I have recently been involved in a road traffic accident and again needed some advice. Nick has yet again given me the reassurance i needed and advised accordingly. Two completely different issue but Nick dealt with both professionally. I believe Mr Steventon is a credit to the West Midlands Police force and would appreciate this be forwarded to his Sargent. Kindest Regards Kate Thompson

The Police say:

Kate, thank you for your kind comments, they havebeen passed on to the officer via his Supervisor.

A member of the public wrote:

I would like to praise PCSO Meryl Triplow, PCSO Gemma Parker and PCSO Craig Dawson for being friendly,helpful and funny

The Police say:

Thank you for your positive comments regarding the three PCSO's who have assisted you. I have forwarded your sentiments to Chief Inspector Packham at Wolverhampton Local Policing Unit and the officers will be made aware of them.

A member of the public wrote: (User did not request a response)

We contacted 111 and were dealt with in a very professional and helpful way, we then spoke with PC Mapp who was extremely helpful and friendly and 'went the extra mile' in answering a concern for us, we had a response later the same day, even ringing us a number of times as I was having phone problems! Very pleased and impressed with the level of professionalism from all involved, thank you

A member of the public wrote:

Please be aware the amount of times you have to visit your local police station when you need an update into the investigation of a case where you have had to deal with drug addicted harassment and criminal damage caused by neighbours for a number of years. They was no help whatsoever and because these criminals were very friendly with the local bobbies they brought in child protection to try and shut me up. Then they started accusing all in my household that we were very poorly with a serious mental illness, but only within my home and when we leave our home we are completely cured! SO PLEASE BE AWARE THAT THIS LOCAL POLICE FORCE WILL DO FAR MORE DAMAGE THAN THE NEIGHBOURS I REPORTED. my life is in ruins and my family torn apart because of you trying to cover up the mistakes you made. A small mistake is now many massive mistakes all rolled into one huge screw up. How do you all sleep at night cos I ain't since you took my precious little girl into care, I'm still fighting and I ain't gone away like our neighbours have finally. I ain't giving up no way.You've picked on the wrong person.so you thought I was the quiet one and my husband the loud one that likes the sound of his own voice, well ya know the old saying, the quiet ones are always the ones to watch.

The Police say:

Thank you for your comments, unfotunately as you have failed to provide any contact details I am unable to identify the incidents you make reference to and provide a personal response to you.

A member of the public wrote:

I was assaulted in my own home by two neighbours I am in recovery with a broken back when this happened I immediately rang 999 no one attended I made several 999 calls and 101 calls , at 6pm when an officer attended I was told nothing cud be done because no one attended when the incident happened earlier in the day , I was then advised to accept a letter of apology frm the people that assaulted me leaving me with a black eye swollen and bruised nose and more pain in my back , I am disgusted in this I am still in shock from the system that allows people to break in to my home and assault me , what is the world comming to ? This was Kidderminster police stations way of dealing with my request to have them arrested. No sorry we can't because no one attended when it happened !!!!

The Police say:

I am sorry to hear that your incident was not dealt with in a way that reassures you that it was taken seriously. Unfortunately Kidderminster police does not come under the jurisdiction of West Midlands Police asn shoudl you wish to make a formal complaint with regard to this incident you will need to make contact with West Mercia Constabulary.

A member of the public wrote: (User did not request a response)

Domestic incident - PC Kilby and PC Jones acted sensitively ensuring that they understood the situation before acting. They took into account my feelings/comments and ensured I was happy with the approach they were going to take. Result they returned my belongings so that I could continue my journey. They ensured I was safe.

A member of the public wrote: (User did not request a response)

I was the victim of a robbery in Handsworth, Birmingham, on 18th september 2016, around 4 pm. I was threatened with a very large knife, and that's how i lost all my money, my bank card, and some other things. I've got some help from somebody who called the police for me. Mr. Officer Khan (21554) from Newtown Police came into my help and he really saved my day. I'm very greatefull to him and i hope i can find the same devotion in every police officers around the world.

A member of the public wrote:

I have been reading through some of the feedback comments on this website from the victims of crime - and they paint a very disturbing picture of this police force. It sounds as if it is focused on the less important issues rather than the one's which actually really matter. The reason I reached the website was that my 19 year old son was attacked on his way home one evening in by a gang of 3 youths, he was forced to the floor and his jeans ripped off him so his wallet could be stolen and his mobile phone taken. This was a violent, forceful, well planned and executed attack on an innocent young man - if you are listening Mr Chief Constable - and for the avoidance of any doubt, these are the sorts of crime that are important. Crimes against the person and/or property are what matter. My son ran away from the scene and reported it to 2 police officers immediately and subsequently provided other information regarding the attack. This happened a couple of months ago and there has been absolutely no contact from the police whatsoever. This attitude is completely aligned with some of the other comments left on this site - Mr Chief Constable - what exactly are your people doing? The common theme coming through form the comments left on this site is that there is no follow up by your people when there is crime committed that actually matters to the general public. My son's incident is a case in point - the answers were given to you (your people know this) - but you did nothing, no follow up, nothing. As I browse further through your website some of the initiatives your people are getting involved with are, no doubt, very worthy - but you simply have to get the fundamentals right first - and it sounds like the lack of engagement by your people in my son's case is not an isolated incident but one which other people have also experienced. In my view, focusing on the fundamentals is paramount - the 'nice to haves' can then be added later.

The Police say:

Unfortunatley you have not provided any contact details so i am unable to directly comment on your observations.

A member of the public wrote:

On the 7th August the police broke down the front door of my flat. At the time it was empty and up for sale and apparently they got the wrong address!! I was given a crime no. and then told to get estimates and they would consider them. I have since had it repaired at my expense but not been compensated , I have not even had an apology. I have written to the Superintendent of police at Sutton station and not even had an acknowledgment . I feel as I have been treated very badly and hence the ratings.

The Police say:

Linda, thank you for leaving your comment and we are sorry you feel disgruntled with the Police due to the lack of compensation for damage caused. If you are able to provide some further details, ie address, details of any officer involved and any reference number provided then it will assist in locating the incident you are referring to. Once the incident has been located we can make some further enquiries on your behalf.

A member of the public wrote: (User did not request a response)

Just wanted to comment on an excellent response on my report of travelers in the area. I reported (as did many) around 5PM and having checked the site at 10PM the site was clear. I did not witness any Police intervention as my home is just out of sight of the park, however due to the size of the intrusion I must conclude your involvement was present. WM Police: the best in England.

A member of the public wrote: (User did not request a response)

I called to 101 to report a theft of NHS property. The gentleman who took my call was excellent and I wanted to make sure you knew that!