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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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Your Feedback

You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

To make a comment private or publically using this website please fill out the Feedback form. 

A member of the public wrote:

I had an incident at my house in 12th August. I didn't want to make a statement as it was after 2 in the morning. So I told the police I will go to the station in the morning if I choose to take the incident any further. I went to the station to make a statement 8 hours later to be told someone will contact me. So far I have been calling at least once a week to find out if some one is going to come and take a statement to get a response that some one will contact me. Today makes one month. The police know my address and my phone number and it has been a full month now with no contact. I think it's disgusting that you are a wear of the circumstances and have done nothing. The police officer that assisted me the night were very helpful but the force as a whole is a disappointment.

The Police say:

Please accept our apologies for the delay in response for you to make a statement in this matter. I have contacted the Inspector of the appropriate department to reallocate your case, as the officer in charge is shown as being off on sick leave at the moment.

A member of the public wrote:

I had an RTA yesterday and was pretty shook up. I can't thank the officers who attended enough for their professionalism and compassion. They made me feel so at ease; I started of as someone slightly in shock and ended up being made to laugh, pretty good going I would say. Great attitudes and approach. They even dropped me home as my car was towed and I was stuck in town. So I would like to say thank you to PC Donoher 21299 and PC Wood 20283 (Newtown E Unit). Thank you for all of your help :)

The Police say:

It is always a shock being involved in an RTC, no matter how small the bump. It's great to hear the officers were able to put you at ease and assist you in such a way. Your comments have been forwarded to the officers and their supervisors for their information

A member of the public wrote: (User did not request a response)

I just wanted to compliment DC Weaver 1019 on his professionalism and hard work when dealing with an incident I reported. The level of service that was provided throughout was a credit to the force. People are always quick to complain, however good work always deserves to be highlighted!!

A member of the public wrote: (User did not request a response)

They come out about silly little things and when you really need them they never come out

A member of the public wrote:

I had a follow up visit from a PC this evening following a common assault on myself. He was polite, understanding, and respectful.

The Police say:

Hi, thanks for leaving your comment on this website. We always welcome feedback, no matter how long or short, positive or negative. It's great to hear that you have had a positive experience with an officer from Wolverhampton. Your comment has been forwarded to the Senior Leadership Team for their information.

A member of the public wrote:

My son Zulfikhar Khan was seriously assaulted by 15 youths on 8th August 2016 at the entrance to ward end park in Saltley. He was beaten with bats and hammers and put in hospital by these 15 youths for no apparent reason His car was vandalised in the attack also. To this day (3rd September 2015) and some 7 calls to Detective Sgt marsden ands other officers in CID and promises to speak to my son. He STILL hasn't been interviewed by ANY officer with rehards to makING a complaint and all because the officers involved have prioritised it as LOW priority....most probably based on his religion/ethnicity and that the assailants were also of the same background as he is. Its been dismissed as probably gang related even though my son works at Land Rover and only got married 9 days earlier. Institutional racism is living large in Birmingham unfettered and unchecked by the powers at be. Is it little wonder that confidence in reporting crime by Asians is at an all time low when the response is ZERO from law enforcement (and I use enforcement in the loosest term) Disgusted and will be taking this much much much further

The Police say:

I am very sorry to hear your son has been the victim of an assault. I understand that in the early stages of this investigation there were circumstances outside the control of the police, which I will not disclose here but I believe you are aware, which presented a barrier to the initial progression of this case. I can assure you that if there was any evidence of an officer treating a case as a low priority due to the ethnicity or religion of the victim or anyone else connected to a case, this would be treated very seriously as it would amount to a breach of the Code of Ethics of West Midlands Police, who are expected to treat all our communities with fairness, integrity and respect. I understand a statement has now been obtained from your son. Your son has been provided with the details of the officer in the case, he will be kept updated and he is welcome to contact that officer, or the officer’s supervisor in their absence, if he has any further questions. If your son is in any way dissatisfied with the service he receives he is welcome to make a report via an Inspector or our Professional Standards Department. DI 9511 Corfield Force CID

A member of the public wrote: (User did not request a response)

PC 20188 Wilkes, attended my elderly mother who is 92 living alone disabled, and confined to her bed. When the front door was unable to be opened by her careers to gain access to undertake their morning tasks. She was getting very distressed believing she was stuck without care. Access was quickly gained by PC Wilkes whose manner and attitude was very good and the matter was quickly resolved. The overall Police response was very quick and efficient.

A member of the public wrote:

i think the justice system in this country is a joke, my husband was attacked outside my own home, by the next door neighbours son. he got kicked to the floor and in the process had to go to hospital, where he was told he had a fracture to the arm, the lad has been let off, we in the mean time are bein shouted and screamed at by relatives of theres, nothing is bein done, my husband cant drive for over 6 weeks he cant help look after me who i am disabled. so please comment on what to do.

The Police say:

Thank you for your comment and we are sorry you feel let down by the Police. In order for us to make some further enquiries in to this case and to formulate a meaningful response please could you provide your husband’s name, address and the date of the offence. Many thanks

A member of the public wrote: (User did not request a response)

We had a car hanging round over two nights 4.00am to07.30 back at 20.00 the next night we reported this 3 times police came twice on the second visit they came straight away caught the car ,police had words with driver and we have not seen this car since, It is nice to know low level things still matter Thank you and well done,

A member of the public wrote:

My police officer pc3678 jephcott was so lovely and understanding, he made me feel that my sistuaton was going to be taken seriously and I can finally be safe, so thank you again.

The Police say:

Thank you for your kind words regarding PC Jephcott. It's great to hear that he has been such good support and that you now feel safe and reassured as a result of the officers’ actions. Your comments have been passed on to the Officer and his supervisors

A member of the public wrote: (User did not request a response)

Just over a week ago my family home was burgled whilst my two children, there father and I were sleeping. We were woke up by the thieves and called the police straight away. They were there within minutes and were extremely attentive to us. I have been kept in the loop with everything that has been happening and felt the service has done all they can help. I'm truly grateful for what you do. After a few horrendous nights of not being able to sleep I was told that police would be up and down my road throughout the night to check the area which was a massive help in getting me to calm down. I haven't got a bad word to say at all. I feel everything has been handled professionally and everyone involved who I have spoken with has been reassuring and kind. 5 star rating from us here. Keep up the good work.

A member of the public wrote:

PC Gilbert (20046) & PC Cox (20783) attended a road traffic accident my wife and myself were involved in whilst travelling in a taxi. Although the taxi company had arranged another taxi to transport us to our destination, the police officers tracked us down to ensure we were o.k. and then arranged an ambulance. I must praise the way they handled the situation and the care they took with us to ensure we had support during a difficult situation. We really appreciated this approach and can not thank you enough.

The Police say:

Many thanks for posting your comments on this site. It's great to hear that our officers tracked you down to ensure you were both ok following the incident in the taxi. Your comments have been forwarded to the officers and their supervisors.

A member of the public wrote: (User did not request a response)

i would like you to pass on my families good wishes to your police team for their prompt,professional and impartial intervention in a circumstance of anti social behaviour.i would like to thank in particular inspector helen bailey of east birmingham team and most especially sgt 6989 hanif ullah for dealing with this matter in such a profesional and timely manner.many thanks to all involved.regards steve smith.

A member of the public wrote:

I have recently reported a crime on two occasions in the past 18 days. On the first occasion, no one from the control centre called me. On the second occasion someone did call me but then they claimed half way through that they couldn't hear me. That is appalling behaviour. If that was true, why did she not call back? The crime that I was reporting was a group of kids who have recently decided to station themselves on Ballard Walk, smoke drugs, throw litter everywhere, playing football, causing a nuisance to many neighbours and crush flowers being maintained by the Council. A lady had asked them to leave but they won't. All in all a waste of public money. So if we can't rely on the police force to take action then who should we be turning to?

The Police say:

Good morning, thank you for leaving your comments on this website. We are sorry you have had problems trying to report some incidents of anti-social behaviour in your area. We are aware that at times of high demand there can be a slightly longer than usual wait to get through on the 101 number. This is a problem Force Contact are aware of and are working hard to address. The concerns you have highlighted within the Ballard Walk area have been brought to the attention of the neighbourhood team for the area, which is Smiths Wood Neighbourhood Team who can be contacted by email at: smithswood@west-midlands.pnn.police.uk

A member of the public wrote:

Having a car stolen and another car broken into. Still not heard anything from police. A complete and utter waste off time. Everything done over the phone, zero contact later. Few days after incident found two pieces of card with our two crime reference numbers on in our letter box, which we already had! That was it, they didn't even bother to the ring the doorbell.......quite simply an absolute disgrace.

The Police say:

Thank you for your comments and we are sorry you feel you have been let down by the Police. Having made some enquiries it would appear that this investigation is still continuing and a number of lines of enquiry are being pursued. We understand that you have been and continue to be kept fully updated throughout.

A member of the public wrote:

A great response to my breakdown situation, p.c.21989 Wiggins in attendance was a gentleman and a credit to the force, many thanks

The Police say:

Thank you for your comments which have been forwarded to PC Wiggins and his supervisors. It's great to hear he left such a positive impression on you. We hope the situation got resolved swiftly.

A member of the public wrote: (User did not request a response)

Thank you for your help with the travelers in Surrey crescent and the swift removel of the unwanted problems that bring. Thank you .

A member of the public wrote: (User did not request a response)

A great big thank you to the Officers who attended my hit&run incident at the junction of Tyburn Rd&Kingsbury Rd. PC Boland and the other officer whose name I did not get were Brilliant, both with me and my property. I am back home still in much pain and extremely wary of venturing out again once physically healed. Pity we could not find the person involved, next time it could be a fatality.

A member of the public wrote:

I appreciate everyone expresses themselves in their own way, but I really don't think it is appropriate for you to be publishing vulgar and offensive swearwords on this website. Even if you don't care about it, I don't want to read it. Please edit out any vulgarities or swear words in future - at least use asterixes to blank out some letters so the meaning is clear but the public don't have to read this sort of offensive language. Children may read this site.

The Police say:

You are absolutely correct. We try not to publish rude/offensive words. Sometimes posts do slip through the net and we thank you for bringing this to our attention. The site has now been reviewed and any posts deemed to contain inappropriate wording have been removed. We apologise for any offence caused.

A member of the public wrote:

The terms and conditions of your website quite rightly state the following.. "The names of staff or officers who receive negative criticism will be blanked out before the comments are published, because they are not able to defend themselves on this website." Yet I have seen plenty of police officers named on this site subjected to negative criticism. Why aren't you sticking to your own policies? Surely you need to be fair to your own staff?

The Police say:

Once again, thank you for pointing this out, the relevant posts have been removed

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