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If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

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A member of the public wrote: (User did not request a response)

Ref: Logs 2330 - 04.02.17 & 664 - 05.02.17. I wish to take this opportunity to thank all Officers involved in the search for my son, whom I had reason to believe had attempted suicide. I am firmly of the opinion that without the excellent, professional,& prompt service provided by those Officers in locating my son and the prompt action taken thereon a sudden death would undoubtedly have ensued. Please accept my sincere thanks for a job well done.

A member of the public wrote:

I wish to comment on the unprofessional manner in which I was treated by a PCSO from Chelmsley Wood NHT. On Tuesday 22nd November I received a visit from a PCSO who advised me that one of my neighbours had reported the fact that I had apparently shouted over the fence on Bonfire night. I was never advised what I had supposed to have said. I agreed to meeting my neighbours in a mediation situation at the police station at a time suitably convenient to both parties. The meeting was arranged for Friday 9th December at 11am. I was further advised that I would receive a visit fro an officer advising me on how I should conduct myself at the meeting. On Tuesday 6th December I rang Chelmsley Wood NHT asking when the meeting would take place, I was advised by a sergeant that someone would be in touch. On Wednesday 7th December the investigating PCSO advised me that the meeting was postponed due to work commitments of my neighbour. He would arrange for another meeting date. On Thursday 2nd February I contacted the PCSO and enquired what was happening. He told me that the neighbours had withdrawn their complaint and apologised for not advising me. I am extremely annoyed by the unprofessional manner in which this PCSO handled the case. My wife has been very distraught during the waiting period over an incident that I have no idea of what I was supposed to have done. I can provide the PCSO's name if required and I would like to think that I may receive an apology and/or explanation from someone regarding this state of affairs.

The Police say:

We are sorry you feel aggrieved by the matter and by the PCSO in question. Your comments have been passed to the relevant Neighbourhood Inspector and investigated. We understand an apology was forthcoming from the officer when it was realised they had forgotten to update you.

A member of the public wrote: (User did not request a response)

i would like to thank the team from Low Hill who engaged with our scout group at Wednesfield custody block, the scout loved it and have not stopped talking about there time trying on police equipment, finger prints and learning how the WMP works thanks very much

A member of the public wrote: (User did not request a response)

I would like to comment on the brilliant way a PCSO dealt with a situation yesterday. Having come out of the Grand Theatre yesterday evening around 5.30, we were faced with chaos! Traffic was everywhere and the rain was making things a lot more problematic with everyone crowding around waiting for coaches/buses/taxis/lifts etc! A PCSO came into the middle of all this and took control very quickly, keeping the traffic flowing in what was a difficult situation which could have been made worse if he hadnt dealt with it in the way he did. He was very polite and professional and is a credit to his profession. Just looked on your team page and think his name is Leroy.

A member of the public wrote:

my husband has vascular dementia and went missing for almost 5 hours on 28th January. The service I have starting with the 101 operation to all the police officers who attended was exceptional. They could not have been more supportive. Thankfully he was found safe and well

The Police say:

Thanks for taking the time to leave your comments. We understand how distressing it can be when a loved one goes missing and we are pleased to hear that your husband was found safe and sound. It's nice to know that you received the service which you would expect when calling the Police under these circumstances. Please be assured your feedback has been forwarded to the relevant departments for their information.

A member of the public wrote: (User did not request a response)

I must give some feedback about the raid which took place on 22/1/17 at Queens court. Whilst visiting my mates new child a raid took place within queens court on a female drug dealer. It was nice to see the Police taking note of this old lady who lives by this person and how she was explaining to the Police what's it like living by her and how many people go to her for drugs. She thought the Police where taking no notice of her or her family members who have many times complained about her in the past. Seeing this action I know the police do act it might not be right away but they do act and taking note of every one young and old with their complaints.

A member of the public wrote: (User did not request a response)

It is nice to see old fashioned Police work taking place around the Fallings Park area at Queens court on 22/1/17 dealing with a drug dealer who has not got any respect for the Police and law and also people who live in the area of Kingsway Fallings Park Wolverhampton by dealing drugs. The Police officers who carried out the raid where professional in their investigation and how they conduct them self's towards people who live in the area where the raid took place. I hope the Police investigation as been constructive and to see her sent down for the hard work which was carried out by Low Hill Police . Good work within the community keep this good work up many thanks

A member of the public wrote:

My elderly parents were recently victims of a burglary. They were attended by pc Claire Bailey who was an absolute star !! She went above and beyond in her duties as a police officer. She helped my parents with their terrible ordeal and talked them through everything. She even heled my dad sort his phone out and dropped off some shopping to my aunt so that dad didn't have to leave mum on her own!! She is a credit to the force....thankyou Claire.

The Police say:

Ms Carswell, thank you for your positive comments regarding PC Bailey and her attendance at your parents home following such a traumatic ordeal. I hope that they are managing to cope following this incident and I have forwarded your comments to the officer concerned via her Supervisor.

A member of the public wrote: (User did not request a response)

A very minor, but upsetting, incident was dealt with by your call handler, Louise, in a professional but very sensitive and helpful manner. Likewise the two officers who attended my home were also very helpful and understanding. All three a credit to the force.

A member of the public wrote: (User did not request a response)

Fast and efficient response when I being attacked, the officers who dealt with the incident and the officer who toook my statement were brilliant and very supportive.

A member of the public wrote:

Absolute lack of Police support in the community for enforcement after categoric and indisputable evidence by concerned residents of speeding .

The Police say:

We are sorry you are seemingly unhappy with Police response in relation to speeding issues within the community. Without any further information it is difficult to formulate a meaningful response. You would be able to speak with your local neighbourhood team/supervisor about any matters which concerns you within the community. You can find out who to contact by going to the West Midlands Police website, and clicking on 'Your local Police'

A member of the public wrote: (User did not request a response)

West Midlands Police are extremely hard to contact via. 101. On several occasions I have given up after being on hold for several minutes. Not the fault of the call handlers, but the poor staffing levels (hence action required by the P&CC or ACC / CC. Without confidence in the ability to contact the Police the public will start to take the law into their own hands or abuse the 999 service by calling that number instead.

A member of the public wrote:

The colleagues on duty in the front office provided me with excellent service . They knew the information I needed and dealt with me in a very polite way . Very happy. I visited the station at around 1pm on 8th of December

The Police say:

Thank you for your kind words, I have passed them on to the enquiry staff who were on duty when you attended Walsall Police Station on the 8th December.

A member of the public wrote: (User did not request a response)

I fell over and broke a bone in my shoulder on November 16th. Luckily two officers were attending to a call across the road and rushed over to help. I'd like to thank them for the help and expertise. I've had an operation and am recovering well. Thanks again.

A member of the public wrote: (User did not request a response)

we would like to thank pcso Michele Abbott and pcso Kris Underwood for their help on Wed 1st December . They could not have taken their duty of care more seripously and we are very grateful.

A member of the public wrote:

Went to West Brom police station to pick up a self reporting form as instructed by 101. The persons on the front desk had an absolutely disgusting attitude and refused to issue the form. When I asked to speak to a police officer they refused and when I then called 101 to speak to an officer two police officers magically appeared very close to me, which I found very intimidating indeed. They subsequently issued me the form. All I wanted to do was report a crime but it seems in this day and age the police just aren't interested. Very poor indeed

The Police say:

We are sorry you appear to have had a bad experience with a member of staff at the West Bromwich front counter. We would like to reassure you that this type of experience is not ‘the norm’. If you are able to provide any further details regarding the member of staff it would greatly assist us in tracing them in order to establish the reason for not providing you with the required form and addressing any learning/performance matters.

A member of the public wrote: (User did not request a response)

Our son is a student at Coventry University and was victim of a walk in burglary at his student house on 18th/19th November. He called 101 and within an hour a very helpful officer arrived and took details and offered extremely helpful advice. The officer followed up some enquiries and made a couple of arrests a few days later. We live 200 miles away so it was reassuring that an officer was so helpful and kind to our son who was very worried about what had happened. We work in a different police force and were very impressed with W.Mids and the officer who dealt.

A member of the public wrote:

First response officers do a wonderful job sadly our neighbourhood team do not follow up on the incidents. I am sad to say poor service from our local neighbourhood team.

The Police say:

Thank you for your comments, it's great to hear that on one hand you are very pleased with your local Police however it sounds as though you have not had a good experience with your Local Neighbourhood Team, which we are sorry to hear. If you would like to provide more specific details regarding which team you are referring to that would assist us in addressing any issues you may have had.

A member of the public wrote:

It's like pulling teeth trying to get the police to do their job numerous times I am reporting crimes and no one wants to attend or take statements and when police do attend they end up threatening me and being very intimidating and still not doing the job they came for ( but they have time to be at macdonalds ) I do believe I am paying for the police in my council tax bill so I expect value for money and also the home office guidelines states police have to investigate all crime not pick and choose which ones they want to deal with so please could police just do their jobs

The Police say:

Thank you for your comments and we are sorry that you are unhappy with the length of time you feel it is taking for enquiries to be conducted/statements to be taken etc. We understand how frustrating this can be. If you are wishing to make representations regarding the way in which you have been dealt with or spoken to please feel free to make these representations either to a supervisor at your local Police station or by visiting the West Midlands Police website and follow the link for 'complaints and compliments'. In relation to officers eating at MacDonalds, they are entitled to a refreshment break and are not discouraged from taking these breaks within the communities they Police. You are quite correct in that we all pay taxes which contribute towards Police funding and we should all be able to expect a professional service from the Police no matter which Police area we live in. Sometimes officers do fall short of the standard expected and we welcome feedback from the public to assist us in improving the service we provide.

A member of the public wrote:

Sadly on Saturday 26/11/16 we were burgled. My son rang 111 and an officer attended. He was PC 20713 Hammond. He was a total professional. He was efficient, polite, and empathetic. There isn't a great deal positive about being burgled, but PC Hammond was superb. Please thank him.

The Police say:

The officer has been made aware of your kind comments, thank you. Public perception is an important part of modern day policing and it is good to hear such positive feedback for one of our officers. I hope that you have regained normality following such a traumatic incident. To note, please be advised that the correct number to ring for the Police for a non-emergency is 101. 111 is the number to ring for the NHS in a non-emergency. The NHS will have advised you of this however we would not want anyone reading this site to become confused regarding the number to ring for the Police in a non-emergency.