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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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Your Feedback

You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

To make a comment private or publically using this website please fill out the Feedback form. 

A member of the public wrote: (User did not request a response)

I fell over and broke a bone in my shoulder on November 16th. Luckily two officers were attending to a call across the road and rushed over to help. I'd like to thank them for the help and expertise. I've had an operation and am recovering well. Thanks again.

A member of the public wrote: (User did not request a response)

we would like to thank pcso Michele Abbott and pcso Kris Underwood for their help on Wed 1st December . They could not have taken their duty of care more seripously and we are very grateful.

A member of the public wrote:

Went to West Brom police station to pick up a self reporting form as instructed by 101. The persons on the front desk had an absolutely disgusting attitude and refused to issue the form. When I asked to speak to a police officer they refused and when I then called 101 to speak to an officer two police officers magically appeared very close to me, which I found very intimidating indeed. They subsequently issued me the form. All I wanted to do was report a crime but it seems in this day and age the police just aren't interested. Very poor indeed

The Police say:

We are sorry you appear to have had a bad experience with a member of staff at the West Bromwich front counter. We would like to reassure you that this type of experience is not ‘the norm’. If you are able to provide any further details regarding the member of staff it would greatly assist us in tracing them in order to establish the reason for not providing you with the required form and addressing any learning/performance matters.

A member of the public wrote: (User did not request a response)

Our son is a student at Coventry University and was victim of a walk in burglary at his student house on 18th/19th November. He called 101 and within an hour a very helpful officer arrived and took details and offered extremely helpful advice. The officer followed up some enquiries and made a couple of arrests a few days later. We live 200 miles away so it was reassuring that an officer was so helpful and kind to our son who was very worried about what had happened. We work in a different police force and were very impressed with W.Mids and the officer who dealt.

A member of the public wrote:

First response officers do a wonderful job sadly our neighbourhood team do not follow up on the incidents. I am sad to say poor service from our local neighbourhood team.

The Police say:

Thank you for your comments, it's great to hear that on one hand you are very pleased with your local Police however it sounds as though you have not had a good experience with your Local Neighbourhood Team, which we are sorry to hear. If you would like to provide more specific details regarding which team you are referring to that would assist us in addressing any issues you may have had.

A member of the public wrote:

It's like pulling teeth trying to get the police to do their job numerous times I am reporting crimes and no one wants to attend or take statements and when police do attend they end up threatening me and being very intimidating and still not doing the job they came for ( but they have time to be at macdonalds ) I do believe I am paying for the police in my council tax bill so I expect value for money and also the home office guidelines states police have to investigate all crime not pick and choose which ones they want to deal with so please could police just do their jobs

The Police say:

Thank you for your comments and we are sorry that you are unhappy with the length of time you feel it is taking for enquiries to be conducted/statements to be taken etc. We understand how frustrating this can be. If you are wishing to make representations regarding the way in which you have been dealt with or spoken to please feel free to make these representations either to a supervisor at your local Police station or by visiting the West Midlands Police website and follow the link for 'complaints and compliments'. In relation to officers eating at MacDonalds, they are entitled to a refreshment break and are not discouraged from taking these breaks within the communities they Police. You are quite correct in that we all pay taxes which contribute towards Police funding and we should all be able to expect a professional service from the Police no matter which Police area we live in. Sometimes officers do fall short of the standard expected and we welcome feedback from the public to assist us in improving the service we provide.

A member of the public wrote:

Sadly on Saturday 26/11/16 we were burgled. My son rang 111 and an officer attended. He was PC 20713 Hammond. He was a total professional. He was efficient, polite, and empathetic. There isn't a great deal positive about being burgled, but PC Hammond was superb. Please thank him.

The Police say:

The officer has been made aware of your kind comments, thank you. Public perception is an important part of modern day policing and it is good to hear such positive feedback for one of our officers. I hope that you have regained normality following such a traumatic incident. To note, please be advised that the correct number to ring for the Police for a non-emergency is 101. 111 is the number to ring for the NHS in a non-emergency. The NHS will have advised you of this however we would not want anyone reading this site to become confused regarding the number to ring for the Police in a non-emergency.

A member of the public wrote:

I made a complaint against officers at Stechford police station the investigator was a police inspector. I made the complaint very clear to her via a phone call. I have just received the outcome of the investigation and I should not be shocked as to the contents of this so called report as she has not taken any issues on board instead has defended her fellow colleagues. Her colleagues who were supposed to be investigated have lied and manipulated the system as usual .police protecting police any wonder why public has distrust. I call them criminals in uniform.

The Police say:

Unfortunately you do not provide your details to enable an informed response. All complaints against police are governed by The Police Reform Act 2002 and you will have been provided with an appeal process if you do not agree with the outcome.

A member of the public wrote:

The West Midlands Police is corrupt throughout. For proof go to www.policewatch.org.uk

The Police say:

We are sorry to see that you are dissappointed with West Midlands Police. You seem to raise a formal complaint against West Midlands Police and refer to previous complaints made. Your comments have been brought to the attention of the Appropriate Authority within the Assessments Team of the Professional Standards Department for their consideration who will contact you directly with their decision.

A member of the public wrote:

Hello I had a Burglary at my Council owned property on the evening of 16-11-2016 P/C Paul Demsey of Soliihull Investergation Team Crime case reference number:205H/226742T/16 I commend him on the Quick response after a naighbour phoned the police also burg as well kind regards PeterThatcher

The Police say:

Thank you for your feedback. Sorry to hear you were a victim of a burglary. It's great to hear that PC Dempsey was able to respond so swiftly. Your comments have been forwarded to the officer and his supervisor

A member of the public wrote: (User did not request a response)

Thank you for the recent handling of case (20bw/215833h/16) pc 9817 welsh pc30124 bowering for the help and support with our intruder who threatened colleagues with a syringe and attempted to steal personal belongings from our staff area. Your help was great to see and a comfort to my colleagues. well done all.

A member of the public wrote:

The local police do a great job in difficult circumstances it is becoming more and more clear the Birmingham City Council including the planning and licencing department are causing significant work for the Police due to poor decisions on Night Club Licencing Shisha Bar Licencing and planning approval. Where these places which are springing up around Digbeth are introducing significant work for the local Police.

The Police say:

Thank you for your support. Your comments will be forwarded to the licensing Inspector and the Inspector who covers the relevant area

A member of the public wrote: (User did not request a response)

West Bromwich police are an utter disgrace the way they come in your home and disrespect you. The look of hate in her eyes has put me off ever calling them again.

A member of the public wrote:

R.'22010' Muhr & S.'22098' Stanaway (Wolverhampton Central LRU) Very supportive and funny assisted in calming me down very efficiently and showed great positivity towards there job and informed me of how I could join the police when I am older and what paths I should go down

The Police say:

Thank you for your kind words. It's great to hear that the officers were able to help you when you needed them and that their positivity may help you to decide your future career path. Your comments have been forwarded to the officers and their supervisors

A member of the public wrote:

I have no faith in the police they are more interested in charging kids for silly things when the serious crimes are no further action which is a utter joke And you ask for a call back and nothing they are payed to uphold the law which isn't being done !!!!! I will no longer call to report a crime and waste my time

The Police say:

Carrie, thank you for your feedback and we are sorry you feel this way. Whether someone is charged or not greatly depends upon the evidence available. It is not decided by judging if it is a 'silly' matter or a serious matter; further, it is not always the decision of the Police. Many a case is referred to the CPS for a decision as to whether someone is charged or not and they can only make this decision with the evidence which the Police have been able to gather. Your refer to 'charging kids with silly things'. Research has shown that many 'kids' who commit 'silly crime' go on to commit more serious crimes later on in life. If the Police and other services can intervene with young people and prevent them from committing 'silly crimes' it may in the long term save them from a life of crime. Again, we are sorry you feel this way.

A member of the public wrote:

Client found not guilty after trial. PNC updated immediately to show no bail conditions. Seeking return of passport from Wolverhampton police station. Told only officer in case (PC Amy Wright). Unacceptable delay of over half an hour despite visit to the station the day before to give notice of intention to retrieve passport. .

The Police say:

We are sorry your client experienced difficulties when attempting to retrieve their passport. We trust this has now been resolved. If not please let us know and we will attempt to assist

A member of the public wrote:

Police officers behaviour absolutely shocking! Because I looked out of my window wondering why street was full of police this is classed as acting suspiciously so I had to let police on to search my home from top to bottom. No common sense amongst them as the culprit it turns out happened to be in my neighbours but the officer said he was "special" so they didn't have to search him. Totally appalling!

The Police say:

I am sorry that you feel this incident was not dealt with in a professional manner. To enable me to identify the incident and attending officers I require further details from you please.

A member of the public wrote:

There was an incident in Lichwood Road, Wednesfield last week which involved something to do with a car parked outside my flat. This car was nothing to do with me but just happened to be parked near to my flat. I happened to look out my window and see several police cars and officers, apparently this makes me look suspicious so I have officers hammering on my door demanding I let them in to search my property. I suggested they were looking in the wrong flat and pointed out another flat they may find more information from. The officers response was "it won't be him he's special ". Just letting you know their attitude was appalling and they frightened me in my own home

The Police say:

I am sorry that you feel this incident was not dealt with in a professional manner. To enable me to identify the incident and attending officers I require further details from you please.

A member of the public wrote:

I filed a complaint to the Police Complaints department way back in July 2016. I had been a victim of threatening behaviour and hate crime as a disabled and gay citizen. To date, despite an officer visiting my home to investigate on September 1st, I have had no letter as promised to outline the results of the investigation, or a visit from the local neighbourhood team as promised, or a named Liaison officer as promised, and then they wonder why the public have no confidence in the police force!

The Police say:

Unfortunately without any personal details I am unable to identify the case and update you, please supply your name and address and I will chase the case up for you.

A member of the public wrote: (User did not request a response)

My 91 year old mother-in-law with early dementure had very unexpectedly gone missing, and we were very concerned as she was always home before dark and temperatures were falling towards freezing. The staff at Bloxwich Station couldn't have been more understanding and responded rapidly by phoning all hospitals in Birmingham, sending out an alert with her photo and searching bus stations. Happily they found her just before midnight, still wandering around, and brought her home safely. We couldn't have asked for a more professional and effective response. Log No 2338.