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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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Your Feedback

You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

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A member of the public wrote: (User did not request a response)

I must give some feedback about the raid which took place on 22/1/17 at Queens court. Whilst visiting my mates new child a raid took place within queens court on a female drug dealer. It was nice to see the Police taking note of this old lady who lives by this person and how she was explaining to the Police what's it like living by her and how many people go to her for drugs. She thought the Police where taking no notice of her or her family members who have many times complained about her in the past. Seeing this action I know the police do act it might not be right away but they do act and taking note of every one young and old with their complaints.

A member of the public wrote: (User did not request a response)

It is nice to see old fashioned Police work taking place around the Fallings Park area at Queens court on 22/1/17 dealing with a drug dealer who has not got any respect for the Police and law and also people who live in the area of Kingsway Fallings Park Wolverhampton by dealing drugs. The Police officers who carried out the raid where professional in their investigation and how they conduct them self's towards people who live in the area where the raid took place. I hope the Police investigation as been constructive and to see her sent down for the hard work which was carried out by Low Hill Police . Good work within the community keep this good work up many thanks

A member of the public wrote:

My elderly parents were recently victims of a burglary. They were attended by pc Claire Bailey who was an absolute star !! She went above and beyond in her duties as a police officer. She helped my parents with their terrible ordeal and talked them through everything. She even heled my dad sort his phone out and dropped off some shopping to my aunt so that dad didn't have to leave mum on her own!! She is a credit to the force....thankyou Claire.

The Police say:

Ms Carswell, thank you for your positive comments regarding PC Bailey and her attendance at your parents home following such a traumatic ordeal. I hope that they are managing to cope following this incident and I have forwarded your comments to the officer concerned via her Supervisor.

A member of the public wrote: (User did not request a response)

A very minor, but upsetting, incident was dealt with by your call handler, Louise, in a professional but very sensitive and helpful manner. Likewise the two officers who attended my home were also very helpful and understanding. All three a credit to the force.

A member of the public wrote: (User did not request a response)

Fast and efficient response when I being attacked, the officers who dealt with the incident and the officer who toook my statement were brilliant and very supportive.

A member of the public wrote:

Absolute lack of Police support in the community for enforcement after categoric and indisputable evidence by concerned residents of speeding .

The Police say:

We are sorry you are seemingly unhappy with Police response in relation to speeding issues within the community. Without any further information it is difficult to formulate a meaningful response. You would be able to speak with your local neighbourhood team/supervisor about any matters which concerns you within the community. You can find out who to contact by going to the West Midlands Police website, and clicking on 'Your local Police'

A member of the public wrote: (User did not request a response)

West Midlands Police are extremely hard to contact via. 101. On several occasions I have given up after being on hold for several minutes. Not the fault of the call handlers, but the poor staffing levels (hence action required by the P&CC or ACC / CC. Without confidence in the ability to contact the Police the public will start to take the law into their own hands or abuse the 999 service by calling that number instead.

A member of the public wrote:

The colleagues on duty in the front office provided me with excellent service . They knew the information I needed and dealt with me in a very polite way . Very happy. I visited the station at around 1pm on 8th of December

The Police say:

Thank you for your kind words, I have passed them on to the enquiry staff who were on duty when you attended Walsall Police Station on the 8th December.

A member of the public wrote: (User did not request a response)

I fell over and broke a bone in my shoulder on November 16th. Luckily two officers were attending to a call across the road and rushed over to help. I'd like to thank them for the help and expertise. I've had an operation and am recovering well. Thanks again.

A member of the public wrote: (User did not request a response)

we would like to thank pcso Michele Abbott and pcso Kris Underwood for their help on Wed 1st December . They could not have taken their duty of care more seripously and we are very grateful.

A member of the public wrote:

Went to West Brom police station to pick up a self reporting form as instructed by 101. The persons on the front desk had an absolutely disgusting attitude and refused to issue the form. When I asked to speak to a police officer they refused and when I then called 101 to speak to an officer two police officers magically appeared very close to me, which I found very intimidating indeed. They subsequently issued me the form. All I wanted to do was report a crime but it seems in this day and age the police just aren't interested. Very poor indeed

The Police say:

We are sorry you appear to have had a bad experience with a member of staff at the West Bromwich front counter. We would like to reassure you that this type of experience is not ‘the norm’. If you are able to provide any further details regarding the member of staff it would greatly assist us in tracing them in order to establish the reason for not providing you with the required form and addressing any learning/performance matters.

A member of the public wrote: (User did not request a response)

Our son is a student at Coventry University and was victim of a walk in burglary at his student house on 18th/19th November. He called 101 and within an hour a very helpful officer arrived and took details and offered extremely helpful advice. The officer followed up some enquiries and made a couple of arrests a few days later. We live 200 miles away so it was reassuring that an officer was so helpful and kind to our son who was very worried about what had happened. We work in a different police force and were very impressed with W.Mids and the officer who dealt.

A member of the public wrote:

First response officers do a wonderful job sadly our neighbourhood team do not follow up on the incidents. I am sad to say poor service from our local neighbourhood team.

The Police say:

Thank you for your comments, it's great to hear that on one hand you are very pleased with your local Police however it sounds as though you have not had a good experience with your Local Neighbourhood Team, which we are sorry to hear. If you would like to provide more specific details regarding which team you are referring to that would assist us in addressing any issues you may have had.

A member of the public wrote:

It's like pulling teeth trying to get the police to do their job numerous times I am reporting crimes and no one wants to attend or take statements and when police do attend they end up threatening me and being very intimidating and still not doing the job they came for ( but they have time to be at macdonalds ) I do believe I am paying for the police in my council tax bill so I expect value for money and also the home office guidelines states police have to investigate all crime not pick and choose which ones they want to deal with so please could police just do their jobs

The Police say:

Thank you for your comments and we are sorry that you are unhappy with the length of time you feel it is taking for enquiries to be conducted/statements to be taken etc. We understand how frustrating this can be. If you are wishing to make representations regarding the way in which you have been dealt with or spoken to please feel free to make these representations either to a supervisor at your local Police station or by visiting the West Midlands Police website and follow the link for 'complaints and compliments'. In relation to officers eating at MacDonalds, they are entitled to a refreshment break and are not discouraged from taking these breaks within the communities they Police. You are quite correct in that we all pay taxes which contribute towards Police funding and we should all be able to expect a professional service from the Police no matter which Police area we live in. Sometimes officers do fall short of the standard expected and we welcome feedback from the public to assist us in improving the service we provide.

A member of the public wrote:

Sadly on Saturday 26/11/16 we were burgled. My son rang 111 and an officer attended. He was PC 20713 Hammond. He was a total professional. He was efficient, polite, and empathetic. There isn't a great deal positive about being burgled, but PC Hammond was superb. Please thank him.

The Police say:

The officer has been made aware of your kind comments, thank you. Public perception is an important part of modern day policing and it is good to hear such positive feedback for one of our officers. I hope that you have regained normality following such a traumatic incident. To note, please be advised that the correct number to ring for the Police for a non-emergency is 101. 111 is the number to ring for the NHS in a non-emergency. The NHS will have advised you of this however we would not want anyone reading this site to become confused regarding the number to ring for the Police in a non-emergency.

A member of the public wrote:

I made a complaint against officers at Stechford police station the investigator was a police inspector. I made the complaint very clear to her via a phone call. I have just received the outcome of the investigation and I should not be shocked as to the contents of this so called report as she has not taken any issues on board instead has defended her fellow colleagues. Her colleagues who were supposed to be investigated have lied and manipulated the system as usual .police protecting police any wonder why public has distrust. I call them criminals in uniform.

The Police say:

Unfortunately you do not provide your details to enable an informed response. All complaints against police are governed by The Police Reform Act 2002 and you will have been provided with an appeal process if you do not agree with the outcome.

A member of the public wrote:

The West Midlands Police is corrupt throughout. For proof go to www.policewatch.org.uk

The Police say:

We are sorry to see that you are dissappointed with West Midlands Police. You seem to raise a formal complaint against West Midlands Police and refer to previous complaints made. Your comments have been brought to the attention of the Appropriate Authority within the Assessments Team of the Professional Standards Department for their consideration who will contact you directly with their decision.

A member of the public wrote:

Hello I had a Burglary at my Council owned property on the evening of 16-11-2016 P/C Paul Demsey of Soliihull Investergation Team Crime case reference number:205H/226742T/16 I commend him on the Quick response after a naighbour phoned the police also burg as well kind regards PeterThatcher

The Police say:

Thank you for your feedback. Sorry to hear you were a victim of a burglary. It's great to hear that PC Dempsey was able to respond so swiftly. Your comments have been forwarded to the officer and his supervisor

A member of the public wrote: (User did not request a response)

Thank you for the recent handling of case (20bw/215833h/16) pc 9817 welsh pc30124 bowering for the help and support with our intruder who threatened colleagues with a syringe and attempted to steal personal belongings from our staff area. Your help was great to see and a comfort to my colleagues. well done all.

A member of the public wrote:

The local police do a great job in difficult circumstances it is becoming more and more clear the Birmingham City Council including the planning and licencing department are causing significant work for the Police due to poor decisions on Night Club Licencing Shisha Bar Licencing and planning approval. Where these places which are springing up around Digbeth are introducing significant work for the local Police.

The Police say:

Thank you for your support. Your comments will be forwarded to the licensing Inspector and the Inspector who covers the relevant area