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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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Your Feedback

You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

To make a comment private or publically using this website please fill out the Feedback form. 

A member of the public wrote:

Totally useless, bone idle. They tell me that a stalker I had will not be causing me anymore trouble and a couple of weeks later I am forced to complain about her again... Only this time they are not bothered. So allow my wellbeing be compromised just because West Midlands Police cannot be bothered or are too lazy to investigate

The Police say:

Your comments have been noted, I am sorry that you are dissatisfied with the response you have had as a result of reporting on going harassment, I can see your details on the crime portal system and that the matter has been filed having been dealt with. As you are still receiving harassment from this individual I have arranged for contact to be made with you to arrange a further meeting with you.

A member of the public wrote:

A family member of mine was attack over 48 hours ago. Police was immediately contacted by the college. We waited for them for 3hours at the college they were a no show as they did not have any units that day. The college said they have asked the police to come to our home address as the family was in shock from the attack. However they were a no show on the day of the incident and now 48hours later we are the ones chasing the police. Do you even care?

The Police say:

I am sorry that your family member has yet to be spoken to by an officer with regard to an incident on Tuesday due to there being no officer available at that time. Diary car appointments are made for mutually convenient times to deal with such matters and I understand that she is due to be spoken with.

A member of the public wrote: (User did not request a response)

7.55am, 8th March. Witnessed two uniformed officers persecuting a homeless man outside the Halifax bank on Colmore Row. Unable to get Police ID numbers as did not want to inflame the distressing situation. Why are WMP now harrassing the most vulnerable in society??

A member of the public wrote:

Was attacked in Walsall town centre by 2 refugees police attend asked police to check cctv cameras in the town was asked how you know they where refugees they didn't check cctv cameras which where every angle in Park St walsall was told they might not be on cctv because cameras keep moving they wrote everything in there note pad and said are you ok and would you like me to walk you to your car I wanted police to check cctv cameras I've got log number but no one ever contacted me since no crime no nothing

The Police say:

I am unable to locate the incident you make reference to on police systems. Could you provide some specific times and dates that you made contact with West Midlands Police regarding this matter and the number you called from. This will enable me to listen to the calls and determine what went wrong on this occasion.

A member of the public wrote:

Very disappointed with west Midlands Police there has been a 12 month investigation and wasn't kept up-to-date with the case by the police officer in charge I myself was constantly ringing police for updates to be told he isn't in the office he will call you back but never did when I did get to speak to the officer in charge it was lots of excuses why he didn't keep me updated with the case did not tell me when defendant was arrested and bailed did not arrest defendant for breaching her restraining order reported harassment from defendants family nothing done reported threatening behaviour from defendant nothing done reported criminal damage nothing done was also told there's enough evidence to charge defendant but cps told me there's insufficient evidence after police been investigating for 12 months

The Police say:

Thank you for your remarks, I have viewed the case on police systems and am unable to discuss the matter with you as you are not the injured party in the case. I am sorry that you feel that a year long investigation by an officer was insufficient, should the victim of the crime wish to discuss the matter I am sure that the officer in charge of the case or their supervisor will provide a full explanation.

A member of the public wrote:

I previously submitted a comment about the new police station at Lloyd House and the signage but my comments have been ignored and not published. I assure you I was quite serious, I choose to express myself in a certain way but I don't see why I should be ignored. I am very insulted.

The Police say:

Your comment was received on the 10/2 and went 'live' on the 13/2. Unfortunately we do not have any contact details for you to discuss the matter or make a follow up call.

A member of the public wrote:

101 call s charges needs to be drop total rip off @ 0.14p an min

The Police say:

Thank you for your comment. To call the Police on 101 costs 15p per call and not per minute. This small cost goes to the telephony provider to cover the cost of carrying the call. Neither the Police or the Government receive any money from members of the public calling 101. We hope this clarifies the situation for you.

A member of the public wrote: (User did not request a response)

We had an incident of attempted burglary on the evening on 28 Feb. Everything from call handling to speed of response, curtesy of police offices and follow up today has been fantastic. If I could rate as outstanding I would do. You do a fantastic job and I can't thank you all enough.

A member of the public wrote:

No one answers the 101 line for west midlands police. Called about 4 or 5 times today holding 10 mins.

The Police say:

We are sorry you have experienced problems contacting the Police via 101. Our operators work hard to deal with calls swiftly and efficiently to ensure as many calls as possible are answered promptly. There are times when the call handlers experience a high demand from the public. We have a team dedicated to try to understand the demand for resources across the whole of Force Contact, and to forecast and schedule those resources in a cost effective way in order to maximise service delivery. There are times however when we are physically unable to meet the demand.

A member of the public wrote:

Had 8 to15 children under the age of 10 throwing rocks and bricked from there driveway at me while I was driving phone the police they came and told kids to not to do instead of taking them to there pearants who where inside the house What wud u do???? What if I had a car accident with on coming car (We pay tax for a streets to be safe but if ur Asian they Dnt care this harpenden 3rd time and nothing has been done yyyyyy?

The Police say:

I am sorry to learn of your recent anti social behaviour incident that resulted in you needing to call the Police. I have requested Inspector Starynskyj; your Neighbourhood Manager makes contact with you to discuss this matter further. Regards Jason Anderson Chief Inspector Walsall Local Policing - Bloxwich

A member of the public wrote: (User did not request a response)

How they dealt with the crime was like having a bunch of amateurs who where misleading the victim of crime so the aggressor of crime would walk away or to be put on a course. Theses people only turn up for work to do nothing else it's a very easy way to be over paid for giving out bull and blagging to their victims. I know now why the Government has done all the cut backs to the Police it is due to this. The Government needs to do more cut backs to the Police in Wolverhampton than the public would be getting a better service from the police in Wolverhampton even better to sell this organization off the private sector.The private sector would not stand blagging and amateur work where most of the people who work in Wolverhampton Police come under that category.

A member of the public wrote:

On finding out we had been burgled overnight we called West Midlands police and pc Sefton attended. She was very professional and thorough and very friendly. Also the scene of crime officer was amazing and went above and beyond his duties only regret not getting his name. Faith restored

The Police say:

Thanks for taking the time to leave your comments about the professional service you received from PC Sephton and her colleague, FSI Hillier. It's great to hear that they have restored your faith in West Midlands Police. Your comments have been forwarded on to the officers and their supervisors

A member of the public wrote:

Had to call 999 today after being mugged and assaulted in the street PC 20885 BALL was the officier to attend on scene, officer was very professional was quick with his investigation going to other houses, was kept fully informed about what was happening while the officer was still taking my official statement. Fantastic officer, thank you very much!

The Police say:

Thanks for taking the time to leave your comments regarding PC Ball. We are sorry to hear that you had to call the Police in the first instance, bearing in mind the circumstances. However, having called the Police it is great to hear that PC Ball gave you a first class service. Your comments have been forwarded to the officer and his supervisor

A member of the public wrote: (User did not request a response)

Professional and friendly PCs. They arrived quickly . Their words of advice were helpful and encouraged us not to be victims

A member of the public wrote: (User did not request a response)

I rang tonight to report my parents missing, who both have dementia and are in their 80's. The police were excellent and found them within 20 minutes. Thank you so much for such an excellent response

A member of the public wrote: (User did not request a response)

Ref: Logs 2330 - 04.02.17 & 664 - 05.02.17. I wish to take this opportunity to thank all Officers involved in the search for my son, whom I had reason to believe had attempted suicide. I am firmly of the opinion that without the excellent, professional,& prompt service provided by those Officers in locating my son and the prompt action taken thereon a sudden death would undoubtedly have ensued. Please accept my sincere thanks for a job well done.

A member of the public wrote:

I wish to comment on the unprofessional manner in which I was treated by a PCSO from Chelmsley Wood NHT. On Tuesday 22nd November I received a visit from a PCSO who advised me that one of my neighbours had reported the fact that I had apparently shouted over the fence on Bonfire night. I was never advised what I had supposed to have said. I agreed to meeting my neighbours in a mediation situation at the police station at a time suitably convenient to both parties. The meeting was arranged for Friday 9th December at 11am. I was further advised that I would receive a visit fro an officer advising me on how I should conduct myself at the meeting. On Tuesday 6th December I rang Chelmsley Wood NHT asking when the meeting would take place, I was advised by a sergeant that someone would be in touch. On Wednesday 7th December the investigating PCSO advised me that the meeting was postponed due to work commitments of my neighbour. He would arrange for another meeting date. On Thursday 2nd February I contacted the PCSO and enquired what was happening. He told me that the neighbours had withdrawn their complaint and apologised for not advising me. I am extremely annoyed by the unprofessional manner in which this PCSO handled the case. My wife has been very distraught during the waiting period over an incident that I have no idea of what I was supposed to have done. I can provide the PCSO's name if required and I would like to think that I may receive an apology and/or explanation from someone regarding this state of affairs.

The Police say:

We are sorry you feel aggrieved by the matter and by the PCSO in question. Your comments have been passed to the relevant Neighbourhood Inspector and investigated. We understand an apology was forthcoming from the officer when it was realised they had forgotten to update you.

A member of the public wrote: (User did not request a response)

i would like to thank the team from Low Hill who engaged with our scout group at Wednesfield custody block, the scout loved it and have not stopped talking about there time trying on police equipment, finger prints and learning how the WMP works thanks very much

A member of the public wrote: (User did not request a response)

I would like to comment on the brilliant way a PCSO dealt with a situation yesterday. Having come out of the Grand Theatre yesterday evening around 5.30, we were faced with chaos! Traffic was everywhere and the rain was making things a lot more problematic with everyone crowding around waiting for coaches/buses/taxis/lifts etc! A PCSO came into the middle of all this and took control very quickly, keeping the traffic flowing in what was a difficult situation which could have been made worse if he hadnt dealt with it in the way he did. He was very polite and professional and is a credit to his profession. Just looked on your team page and think his name is Leroy.

A member of the public wrote:

my husband has vascular dementia and went missing for almost 5 hours on 28th January. The service I have starting with the 101 operation to all the police officers who attended was exceptional. They could not have been more supportive. Thankfully he was found safe and well

The Police say:

Thanks for taking the time to leave your comments. We understand how distressing it can be when a loved one goes missing and we are pleased to hear that your husband was found safe and sound. It's nice to know that you received the service which you would expect when calling the Police under these circumstances. Please be assured your feedback has been forwarded to the relevant departments for their information.