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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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Your Feedback

You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

To make a comment private or publically using this website please fill out the Feedback form. 

A member of the public wrote:

I am increasing getting frustrated in the manner WMP is continuing to disregard any form of accountability and being upfront with providing basic information. I was asked to provide information in order to have my vehicle released and upon this being undertaken there has been no form of straight forward communication. Absolutely disgusted and appalled by their conduct.

The Police say:

I am sorry that you feel frustrated with the response you have received follwing an incident. If you would like to discuss the matter in detail you can attend your local police station and ask to speak with a Supervisor to discuss your options.

A member of the public wrote:

Good evening I am the above named person presently a security supervisor location Base priory Square Birmingham. My job role are dealing with the public and violence I get a lot of support from the police when seaks assistance. And the attendance is really great. my ambition is to become a police officer. am looking forward to working with the westmidlands police to serve and protect the public at all time .

The Police say:

Thankyou for your kind comments with regard to the support officers provide in your day to day role of security supervisor. It is refreshing to hear that following a positive intercation it has encouraged you to become an officer and with your vauable experience in your current role am sure you will succeed.

A member of the public wrote:

I would just like to thank PC Nick Steventon 7247 for his help, outstanding support and the advice given to me in two very different matters. I found PC Nick Steventon very approachable and reassuring in both matters. The first time I met PC Steventon was in connection with malicious letters sent about the previous owner of my property. I found this an extremely distressing situation and due to the nature of the letters i was clearly very worried. I feel people often complain and rarely give raise and thanks when needed. I therefore would like to formally take this opportunity to thank PC Nick Steventon for the way he supported myself and my family at that particular time. I intended to send this email immediately after the help was given by PC Steventon but never got around to it. I have recently been involved in a road traffic accident and again needed some advice. Nick has yet again given me the reassurance i needed and advised accordingly. Two completely different issue but Nick dealt with both professionally. I believe Mr Steventon is a credit to the West Midlands Police force and would appreciate this be forwarded to his Sargent. Kindest Regards Kate Thompson

The Police say:

Kate, thank you for your kind comments, they havebeen passed on to the officer via his Supervisor.

A member of the public wrote:

I would like to praise PCSO Meryl Triplow, PCSO Gemma Parker and PCSO Craig Dawson for being friendly,helpful and funny

The Police say:

Thank you for your positive comments regarding the three PCSO's who have assisted you. I have forwarded your sentiments to Chief Inspector Packham at Wolverhampton Local Policing Unit and the officers will be made aware of them.

A member of the public wrote: (User did not request a response)

We contacted 111 and were dealt with in a very professional and helpful way, we then spoke with PC Mapp who was extremely helpful and friendly and 'went the extra mile' in answering a concern for us, we had a response later the same day, even ringing us a number of times as I was having phone problems! Very pleased and impressed with the level of professionalism from all involved, thank you

A member of the public wrote:

Please be aware the amount of times you have to visit your local police station when you need an update into the investigation of a case where you have had to deal with drug addicted harassment and criminal damage caused by neighbours for a number of years. They was no help whatsoever and because these criminals were very friendly with the local bobbies they brought in child protection to try and shut me up. Then they started accusing all in my household that we were very poorly with a serious mental illness, but only within my home and when we leave our home we are completely cured! SO PLEASE BE AWARE THAT THIS LOCAL POLICE FORCE WILL DO FAR MORE DAMAGE THAN THE NEIGHBOURS I REPORTED. my life is in ruins and my family torn apart because of you trying to cover up the mistakes you made. A small mistake is now many massive mistakes all rolled into one huge screw up. How do you all sleep at night cos I ain't since you took my precious little girl into care, I'm still fighting and I ain't gone away like our neighbours have finally. I ain't giving up no way.You've picked on the wrong person.so you thought I was the quiet one and my husband the loud one that likes the sound of his own voice, well ya know the old saying, the quiet ones are always the ones to watch.

The Police say:

Thank you for your comments, unfotunately as you have failed to provide any contact details I am unable to identify the incidents you make reference to and provide a personal response to you.

A member of the public wrote:

I was assaulted in my own home by two neighbours I am in recovery with a broken back when this happened I immediately rang 999 no one attended I made several 999 calls and 101 calls , at 6pm when an officer attended I was told nothing cud be done because no one attended when the incident happened earlier in the day , I was then advised to accept a letter of apology frm the people that assaulted me leaving me with a black eye swollen and bruised nose and more pain in my back , I am disgusted in this I am still in shock from the system that allows people to break in to my home and assault me , what is the world comming to ? This was Kidderminster police stations way of dealing with my request to have them arrested. No sorry we can't because no one attended when it happened !!!!

The Police say:

I am sorry to hear that your incident was not dealt with in a way that reassures you that it was taken seriously. Unfortunately Kidderminster police does not come under the jurisdiction of West Midlands Police asn shoudl you wish to make a formal complaint with regard to this incident you will need to make contact with West Mercia Constabulary.

A member of the public wrote: (User did not request a response)

Domestic incident - PC Kilby and PC Jones acted sensitively ensuring that they understood the situation before acting. They took into account my feelings/comments and ensured I was happy with the approach they were going to take. Result they returned my belongings so that I could continue my journey. They ensured I was safe.

A member of the public wrote: (User did not request a response)

I was the victim of a robbery in Handsworth, Birmingham, on 18th september 2016, around 4 pm. I was threatened with a very large knife, and that's how i lost all my money, my bank card, and some other things. I've got some help from somebody who called the police for me. Mr. Officer Khan (21554) from Newtown Police came into my help and he really saved my day. I'm very greatefull to him and i hope i can find the same devotion in every police officers around the world.

A member of the public wrote:

I have been reading through some of the feedback comments on this website from the victims of crime - and they paint a very disturbing picture of this police force. It sounds as if it is focused on the less important issues rather than the one's which actually really matter. The reason I reached the website was that my 19 year old son was attacked on his way home one evening in by a gang of 3 youths, he was forced to the floor and his jeans ripped off him so his wallet could be stolen and his mobile phone taken. This was a violent, forceful, well planned and executed attack on an innocent young man - if you are listening Mr Chief Constable - and for the avoidance of any doubt, these are the sorts of crime that are important. Crimes against the person and/or property are what matter. My son ran away from the scene and reported it to 2 police officers immediately and subsequently provided other information regarding the attack. This happened a couple of months ago and there has been absolutely no contact from the police whatsoever. This attitude is completely aligned with some of the other comments left on this site - Mr Chief Constable - what exactly are your people doing? The common theme coming through form the comments left on this site is that there is no follow up by your people when there is crime committed that actually matters to the general public. My son's incident is a case in point - the answers were given to you (your people know this) - but you did nothing, no follow up, nothing. As I browse further through your website some of the initiatives your people are getting involved with are, no doubt, very worthy - but you simply have to get the fundamentals right first - and it sounds like the lack of engagement by your people in my son's case is not an isolated incident but one which other people have also experienced. In my view, focusing on the fundamentals is paramount - the 'nice to haves' can then be added later.

The Police say:

Unfortunatley you have not provided any contact details so i am unable to directly comment on your observations.

A member of the public wrote:

On the 7th August the police broke down the front door of my flat. At the time it was empty and up for sale and apparently they got the wrong address!! I was given a crime no. and then told to get estimates and they would consider them. I have since had it repaired at my expense but not been compensated , I have not even had an apology. I have written to the Superintendent of police at Sutton station and not even had an acknowledgment . I feel as I have been treated very badly and hence the ratings.

The Police say:

Linda, thank you for leaving your comment and we are sorry you feel disgruntled with the Police due to the lack of compensation for damage caused. If you are able to provide some further details, ie address, details of any officer involved and any reference number provided then it will assist in locating the incident you are referring to. Once the incident has been located we can make some further enquiries on your behalf.

A member of the public wrote: (User did not request a response)

Just wanted to comment on an excellent response on my report of travelers in the area. I reported (as did many) around 5PM and having checked the site at 10PM the site was clear. I did not witness any Police intervention as my home is just out of sight of the park, however due to the size of the intrusion I must conclude your involvement was present. WM Police: the best in England.

A member of the public wrote: (User did not request a response)

I called to 101 to report a theft of NHS property. The gentleman who took my call was excellent and I wanted to make sure you knew that!

A member of the public wrote:

I had an incident at my house in 12th August. I didn't want to make a statement as it was after 2 in the morning. So I told the police I will go to the station in the morning if I choose to take the incident any further. I went to the station to make a statement 8 hours later to be told someone will contact me. So far I have been calling at least once a week to find out if some one is going to come and take a statement to get a response that some one will contact me. Today makes one month. The police know my address and my phone number and it has been a full month now with no contact. I think it's disgusting that you are a wear of the circumstances and have done nothing. The police officer that assisted me the night were very helpful but the force as a whole is a disappointment.

The Police say:

Please accept our apologies for the delay in response for you to make a statement in this matter. I have contacted the Inspector of the appropriate department to reallocate your case, as the officer in charge is shown as being off on sick leave at the moment.

A member of the public wrote:

I had an RTA yesterday and was pretty shook up. I can't thank the officers who attended enough for their professionalism and compassion. They made me feel so at ease; I started of as someone slightly in shock and ended up being made to laugh, pretty good going I would say. Great attitudes and approach. They even dropped me home as my car was towed and I was stuck in town. So I would like to say thank you to PC Donoher 21299 and PC Wood 20283 (Newtown E Unit). Thank you for all of your help :)

The Police say:

It is always a shock being involved in an RTC, no matter how small the bump. It's great to hear the officers were able to put you at ease and assist you in such a way. Your comments have been forwarded to the officers and their supervisors for their information

A member of the public wrote: (User did not request a response)

I just wanted to compliment DC Weaver 1019 on his professionalism and hard work when dealing with an incident I reported. The level of service that was provided throughout was a credit to the force. People are always quick to complain, however good work always deserves to be highlighted!!

A member of the public wrote: (User did not request a response)

They come out about silly little things and when you really need them they never come out

A member of the public wrote:

I had a follow up visit from a PC this evening following a common assault on myself. He was polite, understanding, and respectful.

The Police say:

Hi, thanks for leaving your comment on this website. We always welcome feedback, no matter how long or short, positive or negative. It's great to hear that you have had a positive experience with an officer from Wolverhampton. Your comment has been forwarded to the Senior Leadership Team for their information.

A member of the public wrote:

My son Zulfikhar Khan was seriously assaulted by 15 youths on 8th August 2016 at the entrance to ward end park in Saltley. He was beaten with bats and hammers and put in hospital by these 15 youths for no apparent reason His car was vandalised in the attack also. To this day (3rd September 2015) and some 7 calls to Detective Sgt marsden ands other officers in CID and promises to speak to my son. He STILL hasn't been interviewed by ANY officer with rehards to makING a complaint and all because the officers involved have prioritised it as LOW priority....most probably based on his religion/ethnicity and that the assailants were also of the same background as he is. Its been dismissed as probably gang related even though my son works at Land Rover and only got married 9 days earlier. Institutional racism is living large in Birmingham unfettered and unchecked by the powers at be. Is it little wonder that confidence in reporting crime by Asians is at an all time low when the response is ZERO from law enforcement (and I use enforcement in the loosest term) Disgusted and will be taking this much much much further

The Police say:

I am very sorry to hear your son has been the victim of an assault. I understand that in the early stages of this investigation there were circumstances outside the control of the police, which I will not disclose here but I believe you are aware, which presented a barrier to the initial progression of this case. I can assure you that if there was any evidence of an officer treating a case as a low priority due to the ethnicity or religion of the victim or anyone else connected to a case, this would be treated very seriously as it would amount to a breach of the Code of Ethics of West Midlands Police, who are expected to treat all our communities with fairness, integrity and respect. I understand a statement has now been obtained from your son. Your son has been provided with the details of the officer in the case, he will be kept updated and he is welcome to contact that officer, or the officer’s supervisor in their absence, if he has any further questions. If your son is in any way dissatisfied with the service he receives he is welcome to make a report via an Inspector or our Professional Standards Department. DI 9511 Corfield Force CID

A member of the public wrote: (User did not request a response)

PC 20188 Wilkes, attended my elderly mother who is 92 living alone disabled, and confined to her bed. When the front door was unable to be opened by her careers to gain access to undertake their morning tasks. She was getting very distressed believing she was stuck without care. Access was quickly gained by PC Wilkes whose manner and attitude was very good and the matter was quickly resolved. The overall Police response was very quick and efficient.

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