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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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Your Feedback

You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

To make a comment private or publically using this website please fill out the Feedback form. 

A member of the public wrote: (User did not request a response)

Hi, i would like to say that your colleague Liam Handerford was really profesional and his attitude were so great, i really wanna say thanks for what he did to me, he helped me a lot He is a really great guy Thanks a lot for your service, i really felt safe

A member of the public wrote:

very poor correspondence and info to what is happening in a case, my 14 year old daughter got beaten up on good friday it took over 3 weeks to even question the offender even tho the police knew where she was, and had it all including the blood !! clearly all on cctv, and was told i would be kept informed and still no call or up date so am not happy at all, seems to me never mind the victim lets tip toe round the offenders,no wonder people have to deal with crime themselves

The Police say:

I am sorry that you feel that your daughters case has not been dealt with appropriately. The investigation teams are all working with high workloads and have to daily prioritise their investigations, the straight forward named offender offences very often taking a back seat when serious complex cases come in. That is certainly not to say that your daughters case is not serious, of course it is and has been dealt with as such by the officer, CCTV having been obtained and statements from witnesses sought to ensure a full picture is gained before decisions are made with regard to how the case is taken forward. Thank you for your continued patience in this case and I hope that your daughters injuries are soon recovered.

A member of the public wrote:

Went for the first time to a police station 8pm yesterday. Had to press the call button at the desk as there was no attendance. A lady answered the call button, however was very unprofessional in answering my query and hung up on me whilst I was still speaking. I was alittle embarrased as people were sitting and watching and seen what just happened, but were not surprised. One person made a comment that the same happened to him. 30 minutes later pressed the call button chasing for feedback on my initial enquiry and spoke to a different person who reffered to me as 'bloke' whilst asking her colleague of an update, but then replied to me "its all in hand" and then cut me off again. But 'its all in hand' did not mean anything and was not related to my question. 2 hours later (trying to be pateint as I appreciate police can be busy) still waiting in the waiting room, I pressed the call button and this time spoke to a third person who I asked my initial question whom then said he is not allowed to discuss this with me and cut me off. Had that was said originally I would understand or have accepted this the first time round. But still I was fobbed off. Shocking behaviour from civil servants. I am a law abiding citizen who pays your wages whom you are there to SERVE and protect, this sort of handling is unacceptable by any service. Our A and E in this country is far more stretched and dealing with emergencys in there reception and always remain proffesional. The police......... very very poor from all standards. This experience has now made me understand first hand why policing relationship is not the greatest with general public!

The Police say:

Thank you for comments. I am sorry to hear about your experience at Perry Barr custody. On the evening you attended, Perry Barr was experiencing very high demand, however I will speak with the officer concerned and discuss how this matter was managed to prevent this from occurring in the future. Perry Barr custody does not currently have a staffed visitor entrance, however with your comments I will now conduct a review of our processes to see how visitor handling can be managed better. We have recently made significant investment to improve communications throughout the building which should take effect within the next few days.

A member of the public wrote: (User did not request a response)

very happy with west midlands police missing persons department. They were very helpful and everything is resolved positivley'

A member of the public wrote:

On 6 May 2017, I had to ring 999 to report a person that was standing in the middle of the Aston expressway (on approach to the city centre) on the way to work. I managed to get the person away from the centre, however, he wasn't fully co-operating to get off the road. He wanted me to get out the car and talk to him - then he started doing 'inappropriate things' to my car, which left me feeling violated (at this point, I had got upset whilst talking to the call handler) and I did require immediate help. I was on the phone for 8 minutes giving details to the handler but no police officer attended. I did manage to get the man away from me and my car which was the main thing. But I am disappointed that no-one was able to help me bearing in mind I was parked up on a busy carriageway trying to actually save someone from being killed. I do park by a police station and I see the response officers all the time. I do appreciate the hard work they do running from pillar to post. But it is evident that the reduction in police officers is really having a detriment effect - and that is a real shame as they work so hard.

The Police say:

Thank you for your comments, I am sorry that your incident was not attended to by officers. I have identified the incident log and can see that call taking staff initially had difficulty in establishing your exact location, the CCTV system being utilised. Officers were provided with the description of the male involved but he had already left the area before they were able to join you. Attempts were then made to contact you to update you but officers were unable to connect with your mobile phone. Please accept our apologies and I hope that should you require the assistance of West Midlands Police in future that the level of service will be more acceptable.

A member of the public wrote:

Awful policing work. Took my dad away in a police car leaving my 52 year old mother stranded. No word to where they were taking my dad. Good work guys!!!!! Love working my 13 hour shift as a nurse to have to come rescue my mum due to shoddy police work

The Police say:

I am sorry to hear that your case was not dealt with to your satisfaction. Please provide further information to enable me to identify the incident you make reference to and we can then discuss the best way forward for this matter.

A member of the public wrote:

Dear Sirs, I would like to thank the police officer Mr Pritchard (22011) for the manner in which he recently handled a crime and professionalism. My young son's (17) car was stolen at knife point, and the office was extremely curtious, polite and took genuine interest in the crime and was very supportive during the interview process. Crime ref: 20BE/92908R/17.

The Police say:

Thank you for your positive feed back following good work by PC Pritchard. It is great to hear that a professional attitude with some compassion goes a long way when dealing with such horrible offences. I hope that your son is fully recovered.

A member of the public wrote: (User did not request a response)

terrible to be honest, my 14 year old daughter was beaten up in a public place,on good friday blood everywhere broken nose etc also everything was on cctv as it happened in macdonnalds and yet dispite knowing where the offeneder lives and also stays they have not even bothered speaking to her making or an arrest as the lame excuse is beacuse the offender is under just 17 they have no appropriate adult ?? they have too may other crimes to deal with no wonder there is so much crime when the police do not act and people have to take the law into their own hands

A member of the public wrote:

I posted this comment a while ago and you responded you had published my original comment on 13/2 - but you didn't. I've gone through every comment on the website and my comment is simply not there. I previously submitted a comment about the new police station at Lloyd House and the signage but my comments have been ignored and not published. I assure you I was quite serious, I choose to express myself in a certain way but I don't see why I should be ignored. I am very insulted.

The Police say:

There has been no intention to insult you and can only apologise that you feel that way. We have trawled back through the comments and as the previous post states the system is showing that your very first post is 'live'. We have again tried to make this appear on the public facing website however for whatever reason it still is not showing. This, I'm afraid, is a technical issue a little beyond our control.

A member of the public wrote:

Despite constant promises on this website the 101 service is going from bad to worse. I cannot fault the staff when I finally get through and they are always very apologetic, but the fact remains that it is taking longer and longer to get though and things are getting worse not better. No doubt I will just get the usual reply about training new staff, but you have been saying that for months now. Are staff leaving faster than you can train them? It's so busy I can understand why. This needs sorting out.

The Police say:

Thank you for sharing your feedback and we are sorry you did not receive the service you expect when you called 101 recently. We recognise some people have been kept waiting for long periods of time recently when trying to reach us on 101. Our aim – in line with national police guidelines – is to answer 90 per cent of all non-emergency calls within 30 seconds and at the moment we’re falling short. However at present we’re answering emergency 999 calls, on average, within 12 seconds and calls to the non-emergency 101 number in 48 seconds. But we are aware that, at times of high call demand, some people are waiting considerably longer. We have periods of un predicted demand that also impact on our resources and we always prioritise our 999 function before our 101.However both are prioritised over any other departmental priorities and resourcing. This is why we’re in the middle of an extensive recruitment drive to boost our call handling capacity and improve our service levels to the public, we have in fact very recently had another 19 staff trained and contributing to delivering a service, over the next 5 weeks we will have another 17 staff trained and following suit. I accept this is potentially not a quick enough response when every time a member of the public rings West Midlands Police we want to answer their calls as quickly as possible. Therefore they become frustrated at the length of time this is currently taking and we can assure you that we are addressing this issue as a matter of urgency. Naturally we would never encourage anyone to call 999 for any reason other than an emergency. Our staff within 101 are highly trained, skilled staff and in the majority of cases when the public do get through to us we deliver a first class service resolving as much as possible at the first point of contact, we pride ourselves in not creating more process or call backs to solve issues and concerns. Later in the spring we will be launching new digital channels for the public to report crime online, provide statements or receive advice as an alternative to calling 101. As an organisation we’re confident the range of measures we’re taking will gradually result in sustained improvements to our answering of 101 calls whilst also offering a wider range of channels for people to contact us. Please be assured that we are addressing our current demand versus resource issue and by the end of August this year we will be back up to full establishment levels, it does take 3-6 months to train staff so we are asking for a little more patience from the public when calling 101.

A member of the public wrote:

Very helpful after reporting anti social behaviour. Made an effort to make us feel safe and protected and listened to us. Also put paperwork through straight away and checked on us. Best 2 police officers by far

The Police say:

Thank you for your positive feed back for two of our officers who dealt with your incident last night. I have forwarded your comments to them via their Supervisor. Its great to hear that you were given such a good service and as a result now have a positive view of West Midlands Police.

A member of the public wrote:

Thank you for the professional and supportive manner shown to my mother on her recent bag snatch by the two PC's attending from Wolverhampton Station. You were first class .Thank you.

The Police say:

I am so pleased that such a nasty incident was dealt with in a sensitive way. Thank you for your kind comments.

A member of the public wrote:

ref# 20DY/213927J/16 I am absolutely livid !! i made a complaint to yourselves with regards to criminal damage on my brand new £27,000 car which at the time of the damage was only 3 weeks old , my initial contact with yourselves was on 31st october 2016 , i then had to wait 13 weeks before any contact back off any officers and i believe as i had only had posted on here , amazingly next day a knock on my door !! i even provided you with witnesses and the name of who committed the damage . so after i posted on here statements were taken and the person admitted the damage and as they admitted the offence and said they were going to pay for the damage , i was asked by the officer to keep it out of court and give them a month to pay , and as i believe im a good person i did this , was i being STUPID ?? YES I WAS !! because now TWENTY SIX WEEKS on i've received nothing , only a text message yesterday saying you tried to contact the guilty party and their not answering their phone ?? because after TWENTY SIX WEEKS it cant go any further because you aint got finger prints and a d.n.a sample which i understand has to be done but does this take TWENTY SIX WEEKS ?? no it dont !! if the guilty party is avoiding your calls do what your supposed to do and put out a warrant for their arrest !! if you want to know where to find them ask me i will tell you where and what time to find them this is absolutley disgusting behaviour myself and you the police are being taken for fools by this person and you as the police are allowing it criminal damage is an offence why was this person never arrested seems to me its 1 rule for 1 person and another for everyone else this is why people get away with what they do if this person was arrested for the crime they had committed their finger prints and d.n.a would already be in your "system" would they not i do not appreciate being spoken to on the phone the way i was yesterday the woman was rude and inconsiderate im sure if her brand new £27,000 car was damaged she would be as furious as we are!!!

The Police say:

I am sorry that you feel that your case has not been dealt with appropriately and share in your frustration at the amount of time it has taken to resolve. I can confirm that it is still an open case and due to that will not be able to provide any further detail via this website. Please accept our apologies for the delays you have encountered throughout.

A member of the public wrote: (User did not request a response)

I must congratulate Wolverhampton Police for their excellent work which they carried out on the 19/4/17 out side Queens Court Kingsway Fallings Park. When seeing an old criminal being escorted out of Queens court and put into the back of a Police vehicle. The Officer used his professionalism to conducted his self to deal with this well seasoned criminal which was excellent to see. Someone at her age she should be doing crocheting and not doing criminal activates. This was good affected policing within Fallings Park area .It as shown it does not mater how old you are. You wont get an upper hand with Wolverhampton Police. Good work keep this good work going.

A member of the public wrote:

I've just spent 10 minutes on hold to the switchboard without anyone answering. I was trying to report a stolen car which has been dumped. I appreciate it's not the most serious crime but I'm sure the person who has had the car stolen would like it back before any more damage is done to it as it is currently insecure. It seems unsurprising that people ring 999 unnecessarily when the non-emergency number doesn't get answered.

The Police say:

Sorry you have experienced problems trying to get through to the Police via the 101 number. We are aware of the issues you and other people have had and are trying to address them. We can understand your frustrations completely and would still say to people please only ring 999 in the case of an emergency. Inappropriate use of the 999 number could ultimately cost lives.

A member of the public wrote: (User did not request a response)

I have phone 101 and the police about the drug dealing and they do nothing,i have to live there watching race round I pay rent,and if they keep racing round and dealing I will go to the paper

A member of the public wrote:

2 weeks ago I put a comment on this site about 2 private vehicles displaying illegal number plates I seen while walking past the station in the staff car park of Coventry Little park Street station, but you are not showing my comments on this website, is west midlands police embarrassed about something ?

The Police say:

West Midlands Police expects the highest of standards from our staff. Police employee’s must comply with the law as everyone else should and, as such, we are currently dealing with the owners of the vehicles. We would like to thank the author of the message for highlighting this matter to us and hopefully reassure them that this kind of behaviour will not be tolerated

A member of the public wrote:

Police are absolutely shocking, reported a theft and vandalism and threatening crime and police didn't even come to the scene, an hour later the crime was repeated with another car and police still did not arrive a further 4 cars burguled and still no police. It could have been prevented the first time as the suspect was spotted strolling along on camera but due to police negligence he was not caught and further criminal offences were not prevented. Police did not even state what would happen seemed like they did not care at all and just brushed of the call with no help. I had to call back numerous times myself to get info and received none. I was asked to find camera footage since when was I a police officer and when was it my job to do a police officers job? If this happened to a police car it would have been sorted. I pay taxes at such a young age for such terrible services and get told it's a minor incident. It's minor now but got made major due to police negligence. You should be preventing these things before they are taken further. Who will be paying for all these damages along with the taxes? Terrible service. Shocking.

The Police say:

Thank you for your comments and we are sorry that you feel so let down by West Midlands Police. It is difficult with limited information to explore your circumstances in any great depth. If you are wishing to take this matter further please either write in to West Midlands Police Professional Standards; Lloyd House; Colmore Circus; Birmingham; B4 6NQ. Or send an email to Contactusnew_WMP@west-midlands.pnn.police.uk

A member of the public wrote: (User did not request a response)

Excellent response and result today from local police. Thankyou

A member of the public wrote:

Called the police about 9.20 about attempted robbery on the above premises. I was locked out of the premises because myself and a customer managed to push the two assailants out of the premises which locked the magnetic door behind me. I waited outside almost an hour and a half for the police to attend. Luckily customers from the local pub allowed me to use their phones.

The Police say:

Catherine, thank you for taking the time to leave your feedback regarding this incident. We are sorry you went through that ordeal at the shop and we are sorry that we were unable to attend the shop any earlier. Unfortunately there were at that time 100+ outstanding jobs for the Eastern side of Coventry. Had we have been able to allocate an officer to your shop earlier then we would have done. We are sorry on this occasion you are unhappy with the service you received from West Midlands Police