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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

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A member of the public wrote:

Very poor experience leaving no confidence in West Midlands Police to resolve anything. My garage was broken into whilst I was out of the country. A card put through the front door to advise tenants to call 101 if their garage had been tampered with. We called when we arrived home we called with the reference number given on the card. [although the garage appeared to be secure. We wanted to double check]. Call handler advised our garage was not touched. Low and behold - 2 weeks later, over £7k of our business stock was stolen as the group who had looked in garages before, returned with a large van and cars to shift the stock. We did not know, until this night, that our garage had been tampered with 2 weeks previous. [opened straight up so the thieves knew what was in there and what transport they needed] The two policemen on the evening were great. The only good thing about the Police during this investigation. We had to constantly call the police station to be fobbed off with - no update, someone will come out to take your statement (and the guy who called the police). Nothing happened!!! WE had to do our own investigation - WE sourced CCTV footage of all vehicles involved from a local business and neighbours. WE had to constantly call YOU for updates and WE actually got some stock back through our own investigations. WE have told Solihull Police Station a number of times that we have CCTV footage - but do you know what, YOU closed the investigation as you had no evidence!!!!!!!!! The guy who made the phone call to report the burglary was never even contacted. Ask the public again why they have such little faith in the police service? And why people want to take matters into their own hands?

The Police say:

We are sorry we did not live up to your expectations on this occasion. It is very difficult to provide any sort of meaningful response due to not being able to find this incident on the systems with the detail you have provided. If you wish us to look in to this matter further for you please could you provide a crime reference number or log number. Many thanks

A member of the public wrote:

we visited Cadbury World, and in light of recent events there was police presence at Cadbury world, which was really assuring, our daughter who is 4 and her friend who is same age, do ask questions and do hear news even when we shield them from the bad news, but we really want our daughter to know that the police are there to help and protect us, the police officer at Cadbury world was so professional but so approachable and friendly, even was happy to pose for a photo with our daughter which made her day, these officers put their lives on the line for our security and I just wanted to say thank you very much to the Birmingham police force, we visited on sunday 28/5/2017 from Liverpool

The Police say:

Thank you for your very kind words. We are pleased to hear that your daughter and her friend had a good time at Cadbury World and that our officer contributed towards her experience. We strive to create a positive perception of Policing within the West Midlands and it is important that young people such as your daughter and her friend grow up feeling safe and reassured whenever they see Police officers. We are glad you enjoyed your trip to Birmingham and trust you will visit us again soon

A member of the public wrote: (User did not request a response)

Professional friendly helpful and reassuring. I was given all the necessary advice about not answering the door to strangers.

A member of the public wrote: (User did not request a response)

I'd like to pay compliment to the three armed officers working the Ricoh Arena Coventry today (Friday 26/05/17). Working in challenging circumstances following the recent events in Manchester, and in 25+ degrees of heat, they are a credit to the service! I run a business based at the Ricoh Arena and while the conditions have become a little more difficult following increased security measures, these three armed officers did a great hearts-and-minds job, engaging warmly and positively with everyone they encountered also adding a professional and welcome reassurance. People are typically quick to criticise public services when things don't go well... I only hope Britain's police officers (and all the public services for that matter) realise how most of us ordinary folk appreciate what they do.

A member of the public wrote: (User did not request a response)

Very impressed with the service I received when reporting an attempted burglary. Officers who attended on the night were very helpful and reassuring and offered excellent advice. PCSO's who attended the following were also very good and made house to house enquiries, which allows others to be more aware and vigilant.

A member of the public wrote: (User did not request a response)

I would like to comment on this team as they are my local team however do they actually exist? Since moving from the sector house we see virtually nothing of them, Jubilee Crescent in particular, always a high police visibility before now appears to have been abandoned.

A member of the public wrote: (User did not request a response)

In my opinion the British police are the most professional police force in the world and I am very proud of them all.

A member of the public wrote: (User did not request a response)

I've had excellent help from the PCSOs in Wolverhampton, mostly from PCSOs in town and near where we live in Whitmore Reans. I do feel that they are doing their best and have a great attitude to members of the public. A pcso knocked on our door to advise us we had left a satnav on display (it was someone visiting us) which was very thoughtful and it could have been a costly mistake otherwise. I've also had good communication regarding other issues. Thumbs up for our local PCSOs.

A member of the public wrote: (User did not request a response)

Hi, i would like to say that your colleague Liam Handerford was really profesional and his attitude were so great, i really wanna say thanks for what he did to me, he helped me a lot He is a really great guy Thanks a lot for your service, i really felt safe

A member of the public wrote:

very poor correspondence and info to what is happening in a case, my 14 year old daughter got beaten up on good friday it took over 3 weeks to even question the offender even tho the police knew where she was, and had it all including the blood !! clearly all on cctv, and was told i would be kept informed and still no call or up date so am not happy at all, seems to me never mind the victim lets tip toe round the offenders,no wonder people have to deal with crime themselves

The Police say:

I am sorry that you feel that your daughters case has not been dealt with appropriately. The investigation teams are all working with high workloads and have to daily prioritise their investigations, the straight forward named offender offences very often taking a back seat when serious complex cases come in. That is certainly not to say that your daughters case is not serious, of course it is and has been dealt with as such by the officer, CCTV having been obtained and statements from witnesses sought to ensure a full picture is gained before decisions are made with regard to how the case is taken forward. Thank you for your continued patience in this case and I hope that your daughters injuries are soon recovered.

A member of the public wrote:

Went for the first time to a police station 8pm yesterday. Had to press the call button at the desk as there was no attendance. A lady answered the call button, however was very unprofessional in answering my query and hung up on me whilst I was still speaking. I was alittle embarrased as people were sitting and watching and seen what just happened, but were not surprised. One person made a comment that the same happened to him. 30 minutes later pressed the call button chasing for feedback on my initial enquiry and spoke to a different person who reffered to me as 'bloke' whilst asking her colleague of an update, but then replied to me "its all in hand" and then cut me off again. But 'its all in hand' did not mean anything and was not related to my question. 2 hours later (trying to be pateint as I appreciate police can be busy) still waiting in the waiting room, I pressed the call button and this time spoke to a third person who I asked my initial question whom then said he is not allowed to discuss this with me and cut me off. Had that was said originally I would understand or have accepted this the first time round. But still I was fobbed off. Shocking behaviour from civil servants. I am a law abiding citizen who pays your wages whom you are there to SERVE and protect, this sort of handling is unacceptable by any service. Our A and E in this country is far more stretched and dealing with emergencys in there reception and always remain proffesional. The police......... very very poor from all standards. This experience has now made me understand first hand why policing relationship is not the greatest with general public!

The Police say:

Thank you for comments. I am sorry to hear about your experience at Perry Barr custody. On the evening you attended, Perry Barr was experiencing very high demand, however I will speak with the officer concerned and discuss how this matter was managed to prevent this from occurring in the future. Perry Barr custody does not currently have a staffed visitor entrance, however with your comments I will now conduct a review of our processes to see how visitor handling can be managed better. We have recently made significant investment to improve communications throughout the building which should take effect within the next few days.

A member of the public wrote: (User did not request a response)

very happy with west midlands police missing persons department. They were very helpful and everything is resolved positivley'

A member of the public wrote:

On 6 May 2017, I had to ring 999 to report a person that was standing in the middle of the Aston expressway (on approach to the city centre) on the way to work. I managed to get the person away from the centre, however, he wasn't fully co-operating to get off the road. He wanted me to get out the car and talk to him - then he started doing 'inappropriate things' to my car, which left me feeling violated (at this point, I had got upset whilst talking to the call handler) and I did require immediate help. I was on the phone for 8 minutes giving details to the handler but no police officer attended. I did manage to get the man away from me and my car which was the main thing. But I am disappointed that no-one was able to help me bearing in mind I was parked up on a busy carriageway trying to actually save someone from being killed. I do park by a police station and I see the response officers all the time. I do appreciate the hard work they do running from pillar to post. But it is evident that the reduction in police officers is really having a detriment effect - and that is a real shame as they work so hard.

The Police say:

Thank you for your comments, I am sorry that your incident was not attended to by officers. I have identified the incident log and can see that call taking staff initially had difficulty in establishing your exact location, the CCTV system being utilised. Officers were provided with the description of the male involved but he had already left the area before they were able to join you. Attempts were then made to contact you to update you but officers were unable to connect with your mobile phone. Please accept our apologies and I hope that should you require the assistance of West Midlands Police in future that the level of service will be more acceptable.

A member of the public wrote:

Awful policing work. Took my dad away in a police car leaving my 52 year old mother stranded. No word to where they were taking my dad. Good work guys!!!!! Love working my 13 hour shift as a nurse to have to come rescue my mum due to shoddy police work

The Police say:

I am sorry to hear that your case was not dealt with to your satisfaction. Please provide further information to enable me to identify the incident you make reference to and we can then discuss the best way forward for this matter.

A member of the public wrote:

Dear Sirs, I would like to thank the police officer Mr Pritchard (22011) for the manner in which he recently handled a crime and professionalism. My young son's (17) car was stolen at knife point, and the office was extremely curtious, polite and took genuine interest in the crime and was very supportive during the interview process. Crime ref: 20BE/92908R/17.

The Police say:

Thank you for your positive feed back following good work by PC Pritchard. It is great to hear that a professional attitude with some compassion goes a long way when dealing with such horrible offences. I hope that your son is fully recovered.

A member of the public wrote: (User did not request a response)

terrible to be honest, my 14 year old daughter was beaten up in a public place,on good friday blood everywhere broken nose etc also everything was on cctv as it happened in macdonnalds and yet dispite knowing where the offeneder lives and also stays they have not even bothered speaking to her making or an arrest as the lame excuse is beacuse the offender is under just 17 they have no appropriate adult ?? they have too may other crimes to deal with no wonder there is so much crime when the police do not act and people have to take the law into their own hands

A member of the public wrote:

I posted this comment a while ago and you responded you had published my original comment on 13/2 - but you didn't. I've gone through every comment on the website and my comment is simply not there. I previously submitted a comment about the new police station at Lloyd House and the signage but my comments have been ignored and not published. I assure you I was quite serious, I choose to express myself in a certain way but I don't see why I should be ignored. I am very insulted.

The Police say:

There has been no intention to insult you and can only apologise that you feel that way. We have trawled back through the comments and as the previous post states the system is showing that your very first post is 'live'. We have again tried to make this appear on the public facing website however for whatever reason it still is not showing. This, I'm afraid, is a technical issue a little beyond our control.

A member of the public wrote:

Despite constant promises on this website the 101 service is going from bad to worse. I cannot fault the staff when I finally get through and they are always very apologetic, but the fact remains that it is taking longer and longer to get though and things are getting worse not better. No doubt I will just get the usual reply about training new staff, but you have been saying that for months now. Are staff leaving faster than you can train them? It's so busy I can understand why. This needs sorting out.

The Police say:

Thank you for sharing your feedback and we are sorry you did not receive the service you expect when you called 101 recently. We recognise some people have been kept waiting for long periods of time recently when trying to reach us on 101. Our aim – in line with national police guidelines – is to answer 90 per cent of all non-emergency calls within 30 seconds and at the moment we’re falling short. However at present we’re answering emergency 999 calls, on average, within 12 seconds and calls to the non-emergency 101 number in 48 seconds. But we are aware that, at times of high call demand, some people are waiting considerably longer. We have periods of un predicted demand that also impact on our resources and we always prioritise our 999 function before our 101.However both are prioritised over any other departmental priorities and resourcing. This is why we’re in the middle of an extensive recruitment drive to boost our call handling capacity and improve our service levels to the public, we have in fact very recently had another 19 staff trained and contributing to delivering a service, over the next 5 weeks we will have another 17 staff trained and following suit. I accept this is potentially not a quick enough response when every time a member of the public rings West Midlands Police we want to answer their calls as quickly as possible. Therefore they become frustrated at the length of time this is currently taking and we can assure you that we are addressing this issue as a matter of urgency. Naturally we would never encourage anyone to call 999 for any reason other than an emergency. Our staff within 101 are highly trained, skilled staff and in the majority of cases when the public do get through to us we deliver a first class service resolving as much as possible at the first point of contact, we pride ourselves in not creating more process or call backs to solve issues and concerns. Later in the spring we will be launching new digital channels for the public to report crime online, provide statements or receive advice as an alternative to calling 101. As an organisation we’re confident the range of measures we’re taking will gradually result in sustained improvements to our answering of 101 calls whilst also offering a wider range of channels for people to contact us. Please be assured that we are addressing our current demand versus resource issue and by the end of August this year we will be back up to full establishment levels, it does take 3-6 months to train staff so we are asking for a little more patience from the public when calling 101.

A member of the public wrote:

Very helpful after reporting anti social behaviour. Made an effort to make us feel safe and protected and listened to us. Also put paperwork through straight away and checked on us. Best 2 police officers by far

The Police say:

Thank you for your positive feed back for two of our officers who dealt with your incident last night. I have forwarded your comments to them via their Supervisor. Its great to hear that you were given such a good service and as a result now have a positive view of West Midlands Police.

A member of the public wrote:

Thank you for the professional and supportive manner shown to my mother on her recent bag snatch by the two PC's attending from Wolverhampton Station. You were first class .Thank you.

The Police say:

I am so pleased that such a nasty incident was dealt with in a sensitive way. Thank you for your kind comments.