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If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

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A member of the public wrote: (User did not request a response)

I was Arrested for a False Allegation of Racial Abuse and Threats ; The way you are kept in a Cell for so long is not acceptable; However, the Police Officers and Superintendent were sympathetic, polite and most of them were friendly and chatty.

A member of the public wrote:

TERRIBLE INVESTIGATION OF SERIOUS DOUBLE-ATTACK; PATRONISING; PREJUDICED; INCOMPETENT; LAZY; UNPROFESSIONAL

The Police say:

I am sorry that you feel that your case has not been dealt with appropriately. I am aware that it is being considered by the Legal Services Department and also been formally recorded as a complaint to be looked into. Both of these departments will contact you directly with their findings.

A member of the public wrote:

My son and 4 of his friends were mugged on 15.07.17 at Jubilee park by two other youths with knives. The police were called after 2 hours still no attendance. as yet still no contact and they got away with 5 phones!!!

The Police say:

I am sorry that you have had a poor service following such a harrowing event. It has been made public that West Midlands Police are currently encountering an unprecedented number of calls to the service. I hope that you have now received contact from officers and that your case is being investigated.

A member of the public wrote: (User did not request a response)

After attending Pelsall Carnival at the weekend and aware of some trouble that occurred there, I was shown later that evening some mobile phone video footage shot by people in the thick of the trouble that was posted on Facebook. I am sure that the intention was to produce negative footage of the Police in action, however, you can quite clearly see that the Police handled a potentially public order situation extremely well. Out numbered by the crowd, the officers split the trouble makers away and arrested the main culprits quickly and efficiently. On behalf of the people of Pelsall, I thank you for your swift and direct action and bringing a potentially explosive situation to a successful outcome.

A member of the public wrote:

two police officers attended to interview me a pc priest and pc harris as my complaint was of a very delicate nature they were amazing and made me feel at ease from the start

The Police say:

Thank you for your kind words, they have been passed onto the relevant officers via their Supervisors. It is good to hear about the positive work our officers are doing on a daily basis and I hope that your incident is now resolved.

A member of the public wrote:

Officers attended a two car injury traffic collision caused by offending vehicle being driven across a give way junction into our vehicle travelling along main road. Driver admitted that they were distracted by 1) looking for house numbers as delivering hot food 2)visibility due to darkness and rain 3) bad eyesight. Officers gave assurance that other officers would be conducting prosecution investigation but nothing heard since and it would appear that incident was closed when officers cleared from the scene. The limitation on proceedings is almost up. Absolutely disgusted but have since found others in similar circumstances have received same lack of service. This needs reviewing.

The Police say:

Thank you for your comments, I am sorry that your case has not been dealt with. There is a strict protocol as to how officers deal with Road Traffic Collisions and I will look into your case to establish the current position.

A member of the public wrote:

Why do you state in your FAQ section that you always look to prosecute in a situation where someone has driven off from an accident. In my experience the police are so lax and don't seem bothered. I was told on 101 to write to the Prime Minister if I didn't like what she was saying. If you allocated your resources better then so called low level crime could be looked into more thoroughly and you wouldn't get slated so much

The Police say:

Thank you for your comments I am sorry that you feel let down by West Midlands Police. I have forwarded your suggestions to the head of the Force Contact Centre.

A member of the public wrote:

After trying to report a stolen vehicle to 999 I was told to phone the non emergency, I am not financially able to call none free numbers and made this known to the operator. I was told "I suggest you find money to top up your phone then" Surely the police are can not do that or at least forward you to another service....I was reporting a crime!!!!! If I didn't pay my tax to a incompetent and unethical police force maybe I would be able to top up my phone! All the numbers that appeared initially on Google as I did try to find a non emergency free number initially, are not free....that is discrimination against the poorer members of society who need to contact the police in none emergency situations. Personally I think if the non emergency line is not going to be a free service it should be shut down and the operators move over to the emergency number where ALL calls are taken.

The Police say:

Mr Grainger, thank you for your comments and I am sorry that you feel this way regarding the Emergency 999 system. The 101 non emergency line costs a flat rate 15 pence per call irrespective of how long the call takes. Crimes can also be reported via the Contactus email address or by making direct email contact with your local neighbourhood team, their details can be found on the West Midlands Police website. Also found on the website are the available police stations listed with their opening times and a personal visit can be made to any one of them.

A member of the public wrote: (User did not request a response)

PC Mike Smith 96965 has been exceptional in the case he has been guiding me through. He has essentially not only navigated me through options regarding how I pursue an incident against me, he has helped me through one of the hardest chapters in my life. His attention to detail, client are, and communication has been exceptional. I wish him all the best.

A member of the public wrote:

Could you please let me know why the travellers currently camped 100yds from my front door are allowed to fly tip, urinate, ( and worse) on public land, shop lift at Sainsburys, scan the local cars and vans etc? I'm pretty sure if i did this you would be down on me like a ton of bricks, seems like you're scared of some real policing and only interested in soft targets. You need to address this problem Dudley police and do what we pay you to do.

The Police say:

Mr Andrews thank you for your comments, I am sorry that you feel nothing has been done to rectify the situation. I am pleased to update you that the owners of the land working in conjunction with the Local Authority and West Midlands Police have now got the matter in hand and positive action is now under way.

A member of the public wrote:

Vehicle crime reported over a week ago regarding uninsured and unraodworthy vehicles on public roads. No response or action. Very disappointing.

The Police say:

Thank you for your comments, I am sorry that you have not received the appropriate action for the reported incident. I have raised this with the local neighbourhood team to action and deal with appropriately. I have provided them with your e-mail address to make contact with you to obtain further details.

A member of the public wrote: (User did not request a response)

I reported a suspicious event at my neighbour's house this morning. The police were very quick to attend and secured the property with the minimum of fuss. They came to tell me what they'd done and were very helpful. Thank you to the attending officers, who were very effective and professional. I called them in case someone had been taken ill and they reassured me that had not been the case.

A member of the public wrote:

I would like to express my utmost gratitude to officers James Merser (or mercer?) and Sara Gamble for looking after me today during my 136 section. They were very understanding of mental health issues and made me feel like I could talk to them and safe with them. They were friendly and non judgemental. Thank you from the bottom of my heart to these officers

The Police say:

Thank you for taking the time to leave your positive experience with PC's Gamble and Merson. It is great to hear that the officers were able to provide you with the reassurance and sensitivity which you needed. Your comments have been passed on to the officers and their supervisors. We hope you are feeling better.

A member of the public wrote:

My son and husband were both assaulted by a man outside One stop Broad Lane Kings Heath at approx 4pm today (25th june) Despite myself and my son both calling 999 no-one came. The man and his friends including a young girl with a baby in a pushchair, calmly walked away unchallenged. Despite me informing the police that my husband was disabled and had recently had a heart bypass they have still not been to see us. Looks like another group of lowlifes will get away with behaving in a despicable manner with no consequences, Appalling!!

The Police say:

Thank you for your feedback. We are sorry that you feel let down by West Midlands Police and we would like to impress that this is not the kind of service which we want to deliver to the public of the West Midlands. Having reviewed your situation it is the case that there were no resources to send to you at that time for which we can only apologise for. As we are sure you are aware incidents are resourced in accordance to the current threat, risk and harm presented to the person calling. It is the case that we were also not able to resource incidents where the risk to the member of the public was even greater than was being presented to you and your family on the date in question. This is not a situation the force wants to be in and we are working hard to try and address these shortcomings.

A member of the public wrote: (User did not request a response)

I am an off duty officer and I had to report an elderly neighbour as having fallen in her back yard, just to the rear of my property. The two officers who attended the incident, attached to Log 1609 22/6/2017, demonstrated the highest level of professionalism and provided genuine sympathy towards her in their care and remained with her until she had been taken away in ambulance, making sure that everyone who needed to know about the incident had been informed. They were very courteous with everyone who was present at the scene and assisted the ambulance staff in their duty too. Too often we are criticised for not doing the right thing and are shown in a negative light by people. This incident although small in the grand scheme of things exemplifies everything that makes me proud to be the member of WMP. Professionalism and courtesy is hardly ever acknowledged, especially in the times we are currently in. Its always easy to complain about something but never as easy to acknowledge good work. Thank you guys for doing a great job today.

A member of the public wrote: (User did not request a response)

I just want to say a great big thank you to all the policemen and women who were in attendance at the Robbie Williams concert last week. I was naturally hesitant about going due to recent events but the police presence definitely made me feel safe the whole time I was there. Not only that but they helpfully guided people in the right direction and made themselves approachable. Thank you

A member of the public wrote:

4pm and nobody is working .... no phone in emergency on station no nothing its look like police on chemsley wood want isolate them self from the reat of the people. Not impress. Spend 30 minutes to reach somebody and no results.

The Police say:

I am sorry that your call was not answered, our Force Contact Centre staff work tirelessly and attempt to answer all calls as quickly as possible. There has been an extraordinary amount of calls over the last few days which is being analysed as to why there has been such an increase. I have forwarded your comments to the management of the Force Contact Centre. On the West Midlands police website there are many other methods of contact which you can use to try and contact an officer or department including social media and e-mail. I hope that you have now managed to speak with a member of staff and thank you for bringing this problem to our attention.

A member of the public wrote: (User did not request a response)

Very impressed with the Police organisation last night at the Robbie Williams concert. Not only did we feel safe, but we were able to exit the Ricoh quickly and safely.

A member of the public wrote: (User did not request a response)

Criminal damage caused to my daughter's car after an attempted break in. Several other cars also targeted on the same street. Daughter was advised to call 101 number to report. She was told as there was no CCTV in the area they would not be investigating and could not assist. Daughter was also told she would have to investigate the matter herself and call back with any further details. The police would then decide if it was worth pursuing. This response appears to be the norm where the police are concerned. Their failure to meet even the most basic expectations is breathtaking. Getting the public to investigate crimes perpetrated against them is a new low and just confirms that the service is not fit for purpose.This also puts people off reporting crimes to begin with. If you live in an area where there is no visible CCTV then you're on your own, as the other unfortunate car owners on my daughter's street who were also targeted will find out shortly. This is a vote of NO confidence in the police from my family. As we've come to realise that the public appears to have very little recourse in such matters when making initial contact with the police at least train your disgusting 'call handlers' at 101 to treat members of the public with empathy and respect when they are reporting a crime.

A member of the public wrote: (User did not request a response)

Following an attempted burglary the response was surprisingly fast.The officer was very understanding and polite. Thank you PC Mike Arch, Dudley/ Brierley Hill Police.