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A member of the public wrote:

My son and husband were both assaulted by a man outside One stop Broad Lane Kings Heath at approx 4pm today (25th june) Despite myself and my son both calling 999 no-one came. The man and his friends including a young girl with a baby in a pushchair, calmly walked away unchallenged. Despite me informing the police that my husband was disabled and had recently had a heart bypass they have still not been to see us. Looks like another group of lowlifes will get away with behaving in a despicable manner with no consequences, Appalling!!

The Police say:

Thank you for your feedback. We are sorry that you feel let down by West Midlands Police and we would like to impress that this is not the kind of service which we want to deliver to the public of the West Midlands. Having reviewed your situation it is the case that there were no resources to send to you at that time for which we can only apologise for. As we are sure you are aware incidents are resourced in accordance to the current threat, risk and harm presented to the person calling. It is the case that we were also not able to resource incidents where the risk to the member of the public was even greater than was being presented to you and your family on the date in question. This is not a situation the force wants to be in and we are working hard to try and address these shortcomings.

A member of the public wrote: (User did not request a response)

I am an off duty officer and I had to report an elderly neighbour as having fallen in her back yard, just to the rear of my property. The two officers who attended the incident, attached to Log 1609 22/6/2017, demonstrated the highest level of professionalism and provided genuine sympathy towards her in their care and remained with her until she had been taken away in ambulance, making sure that everyone who needed to know about the incident had been informed. They were very courteous with everyone who was present at the scene and assisted the ambulance staff in their duty too. Too often we are criticised for not doing the right thing and are shown in a negative light by people. This incident although small in the grand scheme of things exemplifies everything that makes me proud to be the member of WMP. Professionalism and courtesy is hardly ever acknowledged, especially in the times we are currently in. Its always easy to complain about something but never as easy to acknowledge good work. Thank you guys for doing a great job today.

A member of the public wrote: (User did not request a response)

I just want to say a great big thank you to all the policemen and women who were in attendance at the Robbie Williams concert last week. I was naturally hesitant about going due to recent events but the police presence definitely made me feel safe the whole time I was there. Not only that but they helpfully guided people in the right direction and made themselves approachable. Thank you

A member of the public wrote:

4pm and nobody is working .... no phone in emergency on station no nothing its look like police on chemsley wood want isolate them self from the reat of the people. Not impress. Spend 30 minutes to reach somebody and no results.

The Police say:

I am sorry that your call was not answered, our Force Contact Centre staff work tirelessly and attempt to answer all calls as quickly as possible. There has been an extraordinary amount of calls over the last few days which is being analysed as to why there has been such an increase. I have forwarded your comments to the management of the Force Contact Centre. On the West Midlands police website there are many other methods of contact which you can use to try and contact an officer or department including social media and e-mail. I hope that you have now managed to speak with a member of staff and thank you for bringing this problem to our attention.

A member of the public wrote: (User did not request a response)

Very impressed with the Police organisation last night at the Robbie Williams concert. Not only did we feel safe, but we were able to exit the Ricoh quickly and safely.

A member of the public wrote: (User did not request a response)

Criminal damage caused to my daughter's car after an attempted break in. Several other cars also targeted on the same street. Daughter was advised to call 101 number to report. She was told as there was no CCTV in the area they would not be investigating and could not assist. Daughter was also told she would have to investigate the matter herself and call back with any further details. The police would then decide if it was worth pursuing. This response appears to be the norm where the police are concerned. Their failure to meet even the most basic expectations is breathtaking. Getting the public to investigate crimes perpetrated against them is a new low and just confirms that the service is not fit for purpose.This also puts people off reporting crimes to begin with. If you live in an area where there is no visible CCTV then you're on your own, as the other unfortunate car owners on my daughter's street who were also targeted will find out shortly. This is a vote of NO confidence in the police from my family. As we've come to realise that the public appears to have very little recourse in such matters when making initial contact with the police at least train your disgusting 'call handlers' at 101 to treat members of the public with empathy and respect when they are reporting a crime.

A member of the public wrote: (User did not request a response)

Following an attempted burglary the response was surprisingly fast.The officer was very understanding and polite. Thank you PC Mike Arch, Dudley/ Brierley Hill Police.

A member of the public wrote: (User did not request a response)

I would like to Thank Officers PC 3117 Proudman and PC 22128 Deeley who gave me assistance in April. They could not do enough for me and my mom at our time of need. They acted with great professionalism and it is reassuring to know we have great officers in our local community. Thank you again. Sam Chambers.

A member of the public wrote: (User did not request a response)

Just to thank the Bristnall NHT and their supervision for excellent work on dealing with some inconsiderate and dangerous parking on our road. So nice to get a personal call and the matter to be dealt with so well. Thank you from me, my family, all the elderly residents at Abbey Court and all the other residents who had asked me to chase this up as no doubt it has prevented a serious accident on what is already a very dangerous road.

A member of the public wrote: (User did not request a response)

I had excellent service from police they understood what i said and they made me feel comfortable when talking to them

A member of the public wrote: (User did not request a response)

Woken by pc to inform us that house had been burgled and cars stolen. Delivered news with sensitivity. Efficiency service. Apprehended suspect within 24 hours suspect charged and remanded in prison awaiting trial. Had a Dc call and leave message with update and colleague from witness care team also call with further update on suspect.

A member of the public wrote: (User did not request a response)

PC21995 Martin Snape contacted me on 25th May 2017 due to my Brother ( Mr Alfred Smith of Lanesfield. WV14 9BU) who is a vulnerable person due to an accident a few years ago causing Brain damage, who had gone missing overnight. When we met Martin at my Brothers house at 12;00am my Brother was there but confused, he had slept all night in a Dudley store doorway. Martin was so good with him and organised us to go to A and E. He saw and reported to social services the issues concerning my Brother living conditions and noted all the issues. I wish to thank Martin for such a professional and caring response to the situation and we are now in discussions with social services for a review of his care. So Thank You PC Snape for all your help Best Regards Mrs Rosemary Wilkes and Family

A member of the public wrote:

Very poor experience leaving no confidence in West Midlands Police to resolve anything. My garage was broken into whilst I was out of the country. A card put through the front door to advise tenants to call 101 if their garage had been tampered with. We called when we arrived home we called with the reference number given on the card. [although the garage appeared to be secure. We wanted to double check]. Call handler advised our garage was not touched. Low and behold - 2 weeks later, over £7k of our business stock was stolen as the group who had looked in garages before, returned with a large van and cars to shift the stock. We did not know, until this night, that our garage had been tampered with 2 weeks previous. [opened straight up so the thieves knew what was in there and what transport they needed] The two policemen on the evening were great. The only good thing about the Police during this investigation. We had to constantly call the police station to be fobbed off with - no update, someone will come out to take your statement (and the guy who called the police). Nothing happened!!! WE had to do our own investigation - WE sourced CCTV footage of all vehicles involved from a local business and neighbours. WE had to constantly call YOU for updates and WE actually got some stock back through our own investigations. WE have told Solihull Police Station a number of times that we have CCTV footage - but do you know what, YOU closed the investigation as you had no evidence!!!!!!!!! The guy who made the phone call to report the burglary was never even contacted. Ask the public again why they have such little faith in the police service? And why people want to take matters into their own hands?

The Police say:

We are sorry we did not live up to your expectations on this occasion. It is very difficult to provide any sort of meaningful response due to not being able to find this incident on the systems with the detail you have provided. If you wish us to look in to this matter further for you please could you provide a crime reference number or log number. Many thanks

A member of the public wrote:

we visited Cadbury World, and in light of recent events there was police presence at Cadbury world, which was really assuring, our daughter who is 4 and her friend who is same age, do ask questions and do hear news even when we shield them from the bad news, but we really want our daughter to know that the police are there to help and protect us, the police officer at Cadbury world was so professional but so approachable and friendly, even was happy to pose for a photo with our daughter which made her day, these officers put their lives on the line for our security and I just wanted to say thank you very much to the Birmingham police force, we visited on sunday 28/5/2017 from Liverpool

The Police say:

Thank you for your very kind words. We are pleased to hear that your daughter and her friend had a good time at Cadbury World and that our officer contributed towards her experience. We strive to create a positive perception of Policing within the West Midlands and it is important that young people such as your daughter and her friend grow up feeling safe and reassured whenever they see Police officers. We are glad you enjoyed your trip to Birmingham and trust you will visit us again soon

A member of the public wrote: (User did not request a response)

Professional friendly helpful and reassuring. I was given all the necessary advice about not answering the door to strangers.

A member of the public wrote: (User did not request a response)

I'd like to pay compliment to the three armed officers working the Ricoh Arena Coventry today (Friday 26/05/17). Working in challenging circumstances following the recent events in Manchester, and in 25+ degrees of heat, they are a credit to the service! I run a business based at the Ricoh Arena and while the conditions have become a little more difficult following increased security measures, these three armed officers did a great hearts-and-minds job, engaging warmly and positively with everyone they encountered also adding a professional and welcome reassurance. People are typically quick to criticise public services when things don't go well... I only hope Britain's police officers (and all the public services for that matter) realise how most of us ordinary folk appreciate what they do.

A member of the public wrote: (User did not request a response)

Very impressed with the service I received when reporting an attempted burglary. Officers who attended on the night were very helpful and reassuring and offered excellent advice. PCSO's who attended the following were also very good and made house to house enquiries, which allows others to be more aware and vigilant.

A member of the public wrote: (User did not request a response)

I would like to comment on this team as they are my local team however do they actually exist? Since moving from the sector house we see virtually nothing of them, Jubilee Crescent in particular, always a high police visibility before now appears to have been abandoned.

A member of the public wrote: (User did not request a response)

In my opinion the British police are the most professional police force in the world and I am very proud of them all.

A member of the public wrote: (User did not request a response)

I've had excellent help from the PCSOs in Wolverhampton, mostly from PCSOs in town and near where we live in Whitmore Reans. I do feel that they are doing their best and have a great attitude to members of the public. A pcso knocked on our door to advise us we had left a satnav on display (it was someone visiting us) which was very thoughtful and it could have been a costly mistake otherwise. I've also had good communication regarding other issues. Thumbs up for our local PCSOs.