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A member of the public wrote:

when daughter came out of hospital recently, she found to her dismay,that her motor bike had been stolen.As luck would have it police stopped at a garage,and saw my daughters with 2 youths putting fuel in it.Good open shut case you would think,but not at all.They informed my daughter that they could not prove they had stolen it.This has to be most inept or down right lazy pair of plonkers in the force.This is not my first experience of lazy inept policing.In 2013 my car i was hit from behind by a car The driver gave me his detail,and his Mr Khan.I ,duly passed all the information on to my insurance ,and they confirmed that Mr Khan admitted that it was there fault.15 Days later my insurance said that Mr Khan had sold the car 6 months earlier,and that the other driver was not insured,and that i should inform the police.This i did ,but was told in very curt terms i was to late reporting the accident it should have been reported with in 14 days.when i pointed out to the officer he said it was civil matter,and would not entertain that the car had been fronted

The Police say:

Thank you for your comments and we are sorry you feel disgruntled with your daughters encounter with the officers. Without knowing a little more about the circumstances it is difficult to speculate as to what actually happened. However, the officers are correct in some respects in that, yes, the youths may have been putting fuel in to your daughters stolen motor bike however what evidence is there to link them to the original theft? The bike may have been stolen by another person and passed on to the youths or indeed they may in fact have bought in good faith from another person. There are a multitude of potential scenarios, which would have been explored by the officers but for a case to hold within a court of law there would need to be tangible evidence to indicate they were the original offenders in the theft of your daughters bike (ie, cctv/witnesses etc) We hope this goes some way to explain the situation a little better.

A member of the public wrote:

I am an autistic teen and yesterday officers PC Preston 20754 and PC Kwiecien 22284 attended my address as I had been assaulted the officers where very nice and relaxed me whilst I was upset and spoke about my future dreams of becoming a PC and even said I could become there boss! the officers are a credit to the police service and amazing at their jobs :)

The Police say:

Hi Jayden, firstly we hope that you are ok following the incident which you reported to the Police. It's lovely to read that the two officers made you feel at ease so that you were able to tell them what happened. We hope you are able to follow your dreams.......and maybe one day become their boss!! All the best, and thank you for taking the time to leave your feedback, the officers and their supervisors have been made aware of your comments.

A member of the public wrote: (User did not request a response)

PC0703 Blyth together with another officer attended my 999 call to report a burglary at Table Oak Lane, Fen End on Weds 21st February. Despite limited resources the officers were with us in less than an hour. They were very efficient, polite and friendly, put us at ease and made us feel a lot better! I would like a commendation noted for both officers! Our grateful thanks to them both!

A member of the public wrote: (User did not request a response)

Our back door was left open, and our dog set the alarm off. While the house was vacant, PC0659 Costigan entered the property, let the dog in and locked the door behind. We are very grateful for their help to ensure our home is safe.

A member of the public wrote:

yesterday we had an attempted burglary and this was attended by PCJAY4397 and a constable and my wife and i would like to express our thanks and appreciation for their support and attention- crime no 20cv/36215E/18

The Police say:

Mr Smalley, thank you for taking the time to leave your comments regarding PC Jay who attended the burglary at your house. We are sorry that you had to interact with PC Jay under such distressing circumstances however in the same breath it is encouraging to hear that she gave you such a good service. Please be assured your thanks has been passed on to the officer and her supervisors.

A member of the public wrote:

On Thursday 1st February 2018 I was the victim of a garden theft. I reported the crime (via telephone) as soon as I became aware of the incident. Later on the same day my neighbour informed me that his CCTV had captured evidence pertaining to the incident, therefore I rang the police again to inform of this. I was told that someone would come out to my neighbour to collect the evidence, but frustratingly no such visit has occured. It's now 2 weeks since the theft took place, therefore the chances of catching the culprit/s are rapidly diminishing (this is certainly the case where retrieval of my property is concerned. I have phoned the police another six times now, and the last time that I spoke to an officer(yesterday), I was told that the person who is dealing with my case would contact me, well no such call has taken place. I am really fed up now. My neighbour will not show me the CCTV footage, as he insists that it will compromise the evidence, therefore I have nothing to go on myself. I feel let down badly and my sleep has been disturbed. I have stressed my anxiety each time I have called in. This is not the first incident, I had an attempted break in some time ago, therefore I worry about a return visit. How on earth can crime be stopped unless it's nipped in the bud at some point? Surely by attending to cases early on this will prevent the criminals from committing further crimes and adding to the workload..A stitch in time as the saying goes. Who says "Crime doesn't pay", the criminals are having a laugh at the expense of us all. Please clamp down on this criminal behaviour, we can't all afford the losses.

The Police say:

Sir, thank you for your comments and we are sorry you feel so frustrated with the progress of your investigation. We understand you have had contact from a supervisor on an investigation team this morning and that you have been informed of the status of the report at the moment. It is not always necessary for an officer to attend a location to collect cctv when it can easily be forwarded to the Police by way of email etc. Should the cctv be forwarded to the Police and it is of evidential value then we are sure the report would be resurrected. Thank you for your understanding

A member of the public wrote:

I visited the station to report a crime on behalf of my employer. The lady at the police station ultimately made me feel that I was a criminal with the way she spoke to me - asking me questions in a very blunt manner. She was rude and not receptive, to the extent I was clearly a hi derance to her! Politeness is clearly not one of her attributes. I was given a log number 1306 8/2/18 so you will be able to identify her easily.

The Police say:

Sir, thank you for your feedback and please accept our apologies for the fact that you feel you were spoken to in a rude and unprofessional manner. Please be assured we expect all members of staff to be polite and professional at all times. The member of staff concerned will receive feedback to that effect.

A member of the public wrote:

Pc chris fisher 21818 I take my hat have too him he treated me with the up most respect and kept asking if I was alright what a gentleman and police officer the up most respect and too his partner he has restored my faith in the justice system thank you isn't enough for this officer.

The Police say:

Thank you for taking the time to leave your feedback in relation to your experience with the Police. It is great to hear that PC Fisher left such a positive mark on you. Please be assured your comments will be fed back to the officer and his supervisors

A member of the public wrote: (User did not request a response)

We've been dealing with the police for a number of years over an ongoing serious criminal investigation. Whilst a some of the response officers have been great, the vast majority of officers we have encountred have been awful and inept. Officers have lied to us, lost evidence, been negligent and disinterested. There have continually been missed opportunities to catch offenders. We have been performing the officers jobs for them by gatherng evidence that they are responsible for collating! We have been discouraged from reporting crimes and providing intelligence. We are fed up of hearing about government cutbacks - yes, we get it! Just get on with your job instead of making excuses and apologising all of the time. The results should do the talking for you. The police officers actions have created mistrust and broken all confidence and faith in the polices ability to carry out their role.

A member of the public wrote:

No police presence in our area at all. Spiralling increase in car thefts and break-ins. Most seem to using smart tech or tools for the job targeting premium cars so its obviously organised crime. All get reported to the police but nothing is happening. No officers on the streets. Absolutely no confidence in them being able to do anything. Its a sorry state that they know that can get away with it, and the police will do NOTHING! We work hard to pay for these things, pay our tax just so these people can just take it from us.

The Police say:

Crime has risen in Coventry North West, similar to the other two constituencies in Coventry. Whilst that has been disappointing, every member of West Midlands Police is committed to reducing crime and keeping people safe in this great city. The communities of Coventry are served locally by 12 dedicated Neighbourhood Teams, a Neighbourhood Task Force and an Offender Management Team. They are in turn supplemented by very large Force managed teams including our 999 Response Teams and our Force Support Units, along with specialist Operational Resources (including Dogs, Firearms and Traffic). By April 2015, West Midlands Police had reduced crime to the lowest ever recorded level in Coventry. That was an exceptional achievement, only brought about through effective partnership working between local teams, statutory agencies, voluntary organisations and the fantastic communities which make up this city. It was always going to be extremely hard to repeat that reduction, particularly in light of the changing face of threat and risk. West Midlands Police went through a significant re-structure in 2016 to ensure we are capable of meeting the challenges ahead, being able to better protect our most vulnerable from crime which is often not visible to the public eye (CSE / Extremism / Domestic Violence and Abuse / Modern Slavery etc). The work being undertaken by staff in Coventry is significant. We are constantly working to ensure as many of our people are out in their communities at the most impactive times, being visible and engaging residents to establish what it is that is adversely affecting their quality of life. We have recently seen newly recruited Police Community Support Officers posted to Coventry, along with new Police Constable, and in December 2017 we saw the arrival of a new Commander, who has a fantastic record around neighbourhood policing and partnership working. The rise in crime is not disproportionately higher than elsewhere in the West Midlands, and during 2017, almost 100 offenders came into Coventry Central Custody suite alone, for burglary related offences. During the same period well over 500 people came through our custody system in the city for vehicle crime. Neither figure includes the numbers of people arrested in Coventry but taken to other custody facilities elsewhere across the Force If any Coventry resident feels West Midlands Police could be doing more, and wish to speak to an officer, if they contact Chief Inspector Hasson Shigdar on 101, ext. 831 3003 or at h.shigdar@west-midlands.pnn.police.uk, he will ensure an officer returns that contact

A member of the public wrote: (User did not request a response)

Thank you to the 2 officers who came round to deal with a very distressing incident. You have restored my confidence and made me feel like a weight has been lifted. Very professional yet still friendly and made me feel at ease.

A member of the public wrote:

One call after repeated calls to speak to someone about various attempted thefts of car Not interested ..told me no patrols any more due to cutbacks and resource. So we are getting an increase in council tax for policing to increase the pension pot of the retiring senior officers probably nothing else !!

The Police say:

Thank you for your comments. Firstly, we are sorry that we are unable to provide the Police presence that you would like to see and that we would like to provide to you. Secondly, we are sorry that you were unhappy with the response that you received. It is a fact that the Police service do at times struggle to meet the demand of the public. Officers and call handlers alike find this frustrating as it is not the level of service they want to provide. To reassure you; council tax, which all members of the public pay is in no way linked to Police officers pensions and contributes directly to Policing within the West Midlands.

A member of the public wrote:

reported threats police was out the very next day and the officer was great made me feel a lot safer

The Police say:

It's great to hear you had a swift service from West Midlands Police and that the officer was able to provide you with some reassurance to make you feel safer. We hope that the matter comes to a quick and satisfactory conclusion.

A member of the public wrote: (User did not request a response)

A lorry hit my car while it was stationary on a fuel station waiting for road to be clear from traffic to pul over the road and one lorry came from the opposite side, driver tried to approach fuel station over the pavement and hit my car on back. Driver did not stop at all despite realising he damaged my car and drove away all of the sudden. There was a damage to my car on the drover’s side on back and I got pain in my neck as I was sitting in the car on driver’s side. Called police on 999 and also reported the crime in police station. One officer contacted me today and after taking my details, he told me that you need to sort out through the insurance company. I gave him the registration number of that lorry as well as provided the witness details but it was all of the wastage of time in the end. Extremely disappointed about the service and felt so helpless.

A member of the public wrote: (User did not request a response)

Police called for abusive, threatening and aggressive behaviour to a mother and 9 year old son over a 3 year period. Police visited 5/6 times and have now said they can't do anything. Disgraceful.

A member of the public wrote: (User did not request a response)

Violent, rude, sarcastic and unprofessional.

A member of the public wrote:

3 weeks ago my car was rammed into outside my house and the driver ran off and left his car behind.The police arrived and advised me that there is not much they can do to trace the culprit as the car was not registered to him.My complaint is that by law the seller of vehicles has to keep a record and inform dvla of ownership so why do the police not contact the previous keeper? That way they could establish who acquired the vehicle and possibly make a arrest? I feel that the police are not prepared to spend time and resources on investigative work!

The Police say:

Thank you for your comments. Albeit it is the law to register with the DVLA that you are the owner of a vehicle unfortunately there are many people who do not register their details with the DVLA which then frustrates enquiries such as the one you have referred to. We are sorry your expectations have not been met on this occasion

A member of the public wrote:

Unfortunately last August I was a victim of a hit run whilst my vehicle was parked to the extent that it was in for repairs for over two weeks. A note by a witness was left on my windscreen giving details of the perpetrator and the time of the incident. Following several contacts with the police they were not even going to report the incident as a crime. I have seen a steady decline in local policing from police patrolling the streets with that changing to police in cars to the point where it is very rare that I see a police officer or PCSO at all in my area. In my experience there is very little response to minor crimes and now it appears that the police are reluctant to event record it. I have raised my concerns regarding incidents I have been involved in directly that include criminal damage, physical assault, attempted theft and racial abuse where the police have done little to assist. These issues have been raised to the police commissioner and my local MP, both of which have contacted the police for a response to which I am still waiting for a response nearly 3 months on. It is now at a stage where we a becoming a state of lawlessness as criminals are confident to commit crimes knowing that the police will not intervene. My concern is the customer service or lack of it I received at the front desk at Sutton Coldfield police station with the aggressive, arrogant response and the failure to log my issue as a crime, and the lack of response to both the police commissioner and my MP regarding my policing concerns I look forward to your response to my concerns

The Police say:

We are sorry you are unhappy with the service provided and the advice given to you on this occasion. Unfortunately we are in a situation whereby the Police (across the country, not just West Midlands Police) have been forced to make changes in the way that we go about our daily business. We have had to streamline services which, in some cases, means members of the public will feel let down because we are unable to provide the service which we did a few years ago. This is not because offices do not care or cannot be bothered, they are simply unable to. We understand that the PCC's office responded to your correspondence by both letter and email and trust that Walsall NPU will have made contact with you to resolve your concerns

A member of the public wrote: (User did not request a response)

We write to praise the first class service, sensitivity to the case and professionalism of PC's 9192 & 20018

A member of the public wrote: (User did not request a response)

With all the police cuts are there ANY police officers left in Dudley area? Reason for asking is almost every night for the last 2 weeks my street and neighbouring streets have had car related house break ins. Not a police officer to be seen think the criminals no fear getting caught. Cherry hill walk, Scotts Green close area all readers please take your own extra security measures.