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If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

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A member of the public wrote: (User did not request a response)

I was involved in a car crash on Christmas Eve 2015 early hours in the morning and still to this day we have had no information from West Midlands police it is now the 6th of January 2016. The police have been no help and and damn right out of order and if I had a choice I wouldn't be dealing with West Midlands police service as they are shocking. I don't advise anybody to use them you WILL get nowhere!!

A member of the public wrote:

8 police cars chasing suspect crashed into my property £10K damage & police will not help me WHY ????

The Police say:

Sorry to hear about the damage caused to your property. An email will be sent to you requesting further information in an attempt to help resolve this matter for you

A member of the public wrote: (User did not request a response)

A fantastic response to a burglar alarm in early hours of xmas day. Wonderful attitude to a frightened householder. Exemplary. Thank you all very much.

A member of the public wrote:

After having told the 101 number 3 times that there has been a car alarm going off for what is now 36 hours there has been no action taken. That's right 36 hours with a siren going off. They did and will do nothing. Absolutely nothing. If I was standing shouting my head off in the middle of the street I would be removed by the police. Someone else's property making the noise? Who cares right. What an absolute joke. Please come and remove this vehicle asap.

The Police say:

Good Morning, apologies for the delay in response to your comments. I can see from the incident notes that you made four calls to 101 and was advised that this was not a police matter and provided with the details for Birmingham City Council. West Midlands Police do not have any powers legally to remove a vehicle in this situation. i hope that you were able to access the correct department within Birmingham City Council to resolve the isssue.

A member of the public wrote: (User did not request a response)

I wanted to record my thanks to Sergeant Tracie Wharton from Solihull police who has recently been in contact with us about an incident that occurred at the end of November. Throughout she has been very professional but also very pleasant to deal with, showing compassion, understanding and fairness in all our communication making our experience much less traumatic than it could have been. We are both very grateful to her for the way she has handled things and felt she was a credit to the police force.

A member of the public wrote: (User did not request a response)

I was involved in a traffic collision for which the Birmingham policing unit were promptly in attendance. I was very pleased with their professionalism and understanding, their help was very useful and appreciated.

A member of the public wrote:

I was a witness to an accident and was rung by police to get a statement. I couldn't take the call and when I rang back the number was said to be inactive. I responded to 101 as a text suggested, and gave the extension they left me. This was an automated line which asked me to post in a request for a report that would cost me £85 God knows what that was about. So I rang 101 again and was told by the switchboard that they can't put me through as traffic info is on a different computer! LOL So I want to be a witness to a crime but the police have not got a system to allow me to contact the relevant person in order to make my statement. Bizarre?

The Police say:

Sorry you have experienced the difficulties you describe whilst trying to speak to the relevant officer. We trust that the officer has now been able to speak with you. However if you are still experiencing problems you can call the traffic process office by dialling 101 and inputting the extension number of 821 5000 or by email: TPO_enquiry@west-midlands.pnn.police.uk

A member of the public wrote: (User did not request a response)

I am absolutely delighted with the efforts of the Local Neighbourhood Team who have closed the address on Browning Cresecent. We have put up with the drugs and people coming to the estate day and night for many years and now it's come to an end. Thank you from all on Poets Corner.

A member of the public wrote: (User did not request a response)

Police sergeants come and police sergeants go. We have in the past made strenuous efforts to introduce ourselves and establish good communications. All to no avail, the new sergeant arrives and we may as well not exist. On the occasions we have had to get in touch they haven't a clue who we are. A Neighbourhood Watch group.

A member of the public wrote: (User did not request a response)

Professional constables who attended my property break in last night. Checked local area for culprits then returned to put me at ease. Also gave good advise on future home security. Don't normally give feed back but credit where it's due.

A member of the public wrote:

Found an uninsured driver told the police and they said on the phone they could not do anything about it. So if people break the law the police can't do anything basically. Pointless

The Police say:

WMP take uninsured driving seriously. From the brief circumstances outlined in this case, the call handler has a responsibility to record the information provided and ensure that it is used for intelligence purposes. It is not always possible for WMP to respond to such calls immediately, we have a policy to deal with calls based on priority and risk for example: life and death situations will always be treated as absolute priorities. All of our calls are recorded and we would welcome the opportunity to help our call handlers learn and develop, please feel free to provide details of the call so that we can address your concerns with the individual member of our call handling team.

A member of the public wrote:

very poor in fact very very very poor dont help when needed then when they do turn up they do nothing to much paper work nowadays and then they wonder why crime has gone up in birmingham people are dealing with it themselves and i dont blame them cuz the police do nothing

The Police say:

We are sorry to hear that you have had a bad experience with West Midlands Police. All calls for help to the Police have to be graded as to what sort of response that incident warrants. There will be occasions where the Police will not attend an incident because it is suitable for it to be dealt with in another way, ie by appointment. We would not condone taking the law in to your own hands and to always call 999 in the case of an emergency or 101 for a non emergency incident.

A member of the public wrote:

disgusted with service called police to report abuse and nothing been done

The Police say:

Sorry to hear you have had a bad experience with West Mildands Police. If you are still needing to report a crime we would urge you to contact the Police on 101

A member of the public wrote:

We had experienced antisocial behaviour over a number of nights which included eggs amongst other rubbish being thrown at our windows and solar panels. We called 101 on Saturday evening and PC Griffin and Moore attended. Their conduct was exemplary, they were understanding of how frustrated we were and acted upon the information we gave them. They went on to arrest the ring leader and followed up as necessary. They took the time to let us know the outcome and were very reassuring. I am an educational professional and fully understand how stretched public services are particularly the Police Force. Please give recognition to these two Officers who carry their responsibility with Pride and uphold the reputation of Police Officers. I can't thank them enough for their professionalism, hard work but most of all their care. Brilliant service.

The Police say:

Sorry to hear you have been subjected to such behaviour. It sounds as though the officers did a great job in nipping things in the bud at an early stage and kept you in the loop whilst doing so. It's lovely to hear positive comments regarding the outstanding work which officers carry out on a daily basis. Thank you for sharing your experience with us. Your comments have been forwarded to the officers and their supervisiors for their information

A member of the public wrote:

On a visit to Bournville Lane Police station I spoke to a gentleman member of Police Staff. When he could not locate the issue I was speaking about while he was sitting at the computer he asked me for my address. I informed him I did not wish to give him my address in a raised voice so as everybody present in the public area could hear it. The Police staffs reply was "does it matter". I informed him of my concerns about privacy and as such I like to keep my personal information as private as I possibly can. I have had occasion to visit Bournville Lane Police Station on subsequent other dates and I have not seen an improvement in the the Police Staffs' attitude in regards to treatment of member of the public. Is it West Midlands Police thoughts that only by way of complaints is one able to correct poor service and attitude of its employees? If not what more could I have said to improve the attitude that I perceived to be displayed on many occasions.

The Police say:

All of our staff are advised to approach the counter to speak to members of the public and not shout across to them. Staff should appreciate that people will not want to shout private information in the public area. Both of these points will be fed back to the staff within all of our front offices to reiterate this point. We strive to offer the best possible service to the public. Where it is identified by a member of the public or another member of staff that this is not the case, we will look at ways to address this. We are sorry for any stress and embarrassment this may have caused you and please be assured that this is being addressed

A member of the public wrote: (User did not request a response)

Had a small scale burglary not much taken but still annoying. Someone has trespassed on our property, they have intruded into our private space. Needed to report it as it still counts as a crime in the area. Police came out promptly; case was taken seriously. PC Taylor was very professional in dealing with our case; was very understanding, took all the details and gave advice on additional security measures that we could take.Thank you very much.

A member of the public wrote:

Im wanting to thank dc carley who has retired now and dc nightingail and the rest of there team who worked on my case who are based at brierley hill for there hard work duering my case they got all the evidence together and was a good result after the crown court hearing they was very supportive as i was under alot of stress i have gained severe mental illness due to being robbed and its getting worse as the days go by

The Police say:

Thank you for your positive comments. It's great to hear that the officers hard work was appreciated and that they were able to provide you with the support that you needed during the court case. It is acknowledged that the court process can be a very stressful ordeal. Your comments have been forwarded to the officers for their information.

A member of the public wrote: (User did not request a response)

My bike was stolen (whilst it was locked up) and half an hour after finding it missing I filed a report with the police, thankfully about 15 minutes before I had even filed the report they found someone on my bike, noticing suspicious behaviour of the person who had stolen it and they confiscated the bike. I got a call from them the next day telling me they had found my bike and I was so relieved after having it my head I was never going to see it again. They were very efficient and handled everything really well and the person who stole my bike has now been arrested so I'm really happy with everything they've done for me. (Dealt with PC Mansell and PC Webb)

A member of the public wrote: (User did not request a response)

last year i was refused to report 450 re-portable criminal instances at the allotment site i deal with, we had every thing from criminal damage to assault, threatening behavior and hundreds of thefts of live stock and crops as well as plant and machinery, and we are on purposed not allowed to report them to keep the figures of crime in the area at a false low, i know of people how have been violently attacked by dogs in open parks and after hospital treatment were point blank refused to be allowed to report the crime on the account dog crime is not a re portable indecent. there is a massive cover up in the west midlands to hide crime and distort figures

A member of the public wrote:

Neighbourhood police used their powers to intervene in a civil matter involving my neighbour, provided him support and protection while he damaged my propety Matter dismissed by the WMP constable in charge, only a minor file note for seagent responsiblele will now refer matter back to IPCC Lost total faith in west midlands police

The Police say:

Thank you for making contact wih West Midlands Police, I am sorry that you are dissatisfied with the service that you have received. Could you provide some personal details, name and addresss and any reference numbers you have please to enable me to identify the incidents that you refer to.