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A member of the public wrote:

Who can I contact regarding information put on your Facebook threads - there are violent messages on your threads.

The Police say:

Thank you for your further post regarding West Midlands Police's Facebook account. Following your posts last week we are currently liaising with the Corporate Communications Department in order to be able to formulate an informed response to you. 9th June 2016: Please find below a response from West Midlands Police Corporate Communications Department regarding the use of Facebook: 'All of the force’s social networks are administered by a team within the Corporate Communications Department. There are a number of steps in place to ensure the pages are moderated regularly and that people are safeguarded during on-going investigations. Each of the Facebook pages is moderated on a daily basis and any offensive material is identified and removed. Anything that could be deemed to be a crime against another person is passed to the force intelligence department for review. If names of suspects and/or victims are posted these will be removed and any information relevant to the case will also be passed through to the intelligence department. In addition to this the page profanity filters are set to strong and there is an additional list of banned words and phrases which are automatically hidden if posted onto the pages. The vast majority of our posts are set to expire after a set length of time to ensure images of individuals ‘drop off’ the pages after the initial publication. Images of members of the public or victim are never used without them giving their permission first. Our Facebook pages have been of huge benefit in recent years, regularly helping us to reach more than 500,000 a week to share appeals for information, breaking news and features. We regularly see appeals to identify suspects result in people being identified through calls to the 101 number or through private messages on the pages. The Facebook accounts also help us to widely share important crime prevention and safety advice to people in the West Midlands extremely quickly. We use digital communications because we want to reach people who we wouldn’t necessarily reach through traditional media channels. We appreciate that a certain amount of latitude is inevitable but social media is a vital tool to communicate with people in our communities today.'

A member of the public wrote:

Still waiting after 30 mins the civilian enquiry officer is by herself and no is helping her on the counter. Waiting to see a copper told I may be waiting a v long time is this a way of saying get lost we don't care or what this is diabolical someone in charge needs to address this you are public servants and the commissioner should comment !

The Police say:

I apologise for the delay that you experienced when you attended Wolverhampton Public Contact Office. The staff advising you that there may be a long wait for officers is absolutely not a way of trying to get rid of you, it is just to keep you informed in case you are not able to wait or would prefer to be seen at another time or location or by means of an appointment if suitable. Again I apologise if it felt that staff were trying to get rid of you. If there are any other elements of the service that you received that you would like to discuss in further detail please get in touch.

A member of the public wrote: (User did not request a response)

My daughter Michelle & I who are both severely disabled & wheelchair users became 'lost' yesterday evening when trying to visit the Birmingham Hippodrome. We live in Tamworth & are unaccustomed to driving through the city centre especially with the changes due to the roadworks & new tram system. We saw Community Support Police Officer No. 30140 & called over to him from the car to ask for help. He was very helpful & gave us detailed directions as to how to get there, repeating it twice for us. I am happy to say we arrived at the theatre in time & really enjoyed the show, 'Cats'. Please express our sincere appreciation to him for all his help.

A member of the public wrote: (User did not request a response)

I would like to thank PC 22148 Jones and the male police officer (unfortunately, I forgot to ask for his badge number and name) from Stechford Police Station for helping me out on 28/05/'16! They were so kindhearted and took my case really serious. Their professionalism was exceptional and they are worthy of the highest praise! These officers are a blessing to the force. After the whole ordeal I went through, I still managed to get home with a smile. The male officer, whose name I don't know, brought me home safe. My mother was really happy about that and she also wants to thank him. I hope my appreciation will get forwarded to them, and I would like to get the name of the male officer that brought me home. It's a shame that I didn't ask. Keep up the good work! I also would like to extend my sincere gratitude to all the police officers that were involved.

A member of the public wrote:

Dear 'Birmingham Police', Who safeguards the content of what is posted on your facebook sites? You will have read the level of local anger and hatred incited by some of your posts. Do you have sufficient safeguards in place to ensure 1. innocent people incorrectly identified on your sites are kept safe whilst investigations are ongoing and 2. What safeguards do you have in place to avoid vigilante groups from taking the law in their own hands. To allow people to post responses to your initial posts on your facebook page when you are meant to serve and protect the community begs the question if you are driving this and whether as it stands your fb page is open to legal action?

The Police say:

Thankyou for your comments, unfortunately without further information I am unable to make comment. please supply times, dates locations and names to enable me to identify the incident.

A member of the public wrote:

my friend was PUBLICLY HUMILIATED by your twitter account, it claimed he was 'illegally street racing' when he wasn't. there is video proof of this and paperwork proof of this too SIGNED BY YOUR OWN OFFICER! He was not cautioned for streetracing or fined, only for non declared mods. you actually hashtagged the tweet 'false information' ie for his mods- hypocrites. LIARS! DEFAMATION OF CHARACTER!

The Police say:

Thankyou for your comments, unfortunately without further information I am unable to comment. Could you provide further details to enable the incident to be identified and a response given.

A member of the public wrote: (User did not request a response)

I work for the ambulance service, on the 01/04/2016 we were called to reports of a stabbing on Hamstead road in Handsworth. Due to the nature of the incident we stood by at a safe location until the scene was made safe by yourselves. I imagine it was an extremely busy day as it took a long time for officers to attend. In the mean time, a lone PCSO attended the scene, declaring it safe. This allowed us to attend and treat the patient who had life threatening, time critical injuries. Were it not for his actions of attending alone in a potentially very dangerous situation, the patient could have waited a lot longer to receive life saving care from ourselves. Me and my colleague were extremely impressed by the way he handled the incident and would like to pass our thanks and praise to him. His name and collar number are Rob Capella, 30415.

A member of the public wrote:

Hi I wanted to write in and thank all the police who were with the UAF demonstration on Saturday in Coventry. I was stewarding the demonstration and I have to say that all of them were fantastic. They were professional and friendly and supportive on the few occasions any EDL supporters turned up. I would really like to say how well the counter-protest was managed; there was good information given to us and it felt that any issues raised would be dealt with extremely quickly. My one complaint is that none of the lovely police staff who were there got any form of hot drink or food despite being with us for some 5 1/2 hours. I do think you need to look after them better when they are doing such a fantastic job. I would be grateful if you could share my thanks with the police officers involved. I am aware that they came from a mix of stations; Birmingham, Telford and others were mentioned. Best wishes Sarah

The Police say:

Thankyou for your kind words with regard to the policing operation on Saturday. I have forwarded them to the Commander for the Local Policing Unit who will in turn pass them on to the relevant attending officers. I have also noted your comments with regard to the welfare of the officers and forwarded this to the Police Federation who were in attendance to ensure the officers were looked after whilst on duty. They may have been overlooked and this will be included in the debrief, thankyou for making us aware.

A member of the public wrote:

I was a serving Police Officer with Staffordshire Police and used to Staff Major Incident rooms. I Always found This Police Service Impeccable in Every Which Way. They are All Worthy of the Highest Praise. The Thin Blue Line is very Stretched but will Never Break so long as All Citizens follow Their Own Honourable Moral Code and Treat Everyone with the Respect with which They Themselves Rightly Expect to be Treated. Honour and Friendship Always Beverley Ann McCreedy PC 0618 (Rtd)

The Police say:

Thankyou for your kind words, to enable me to pass on your thoughts to the correct department could you provide the specific details fo the incidnet you make reference to please?

A member of the public wrote:

My Son was victim of a robbery in Wolverhampton Town Centre on Monday 16/05/16 at approx 16.00hrs. I reported the incident to West Mids Police and did not expect such a quick attendance. PC 21794 Wright attended our home soon after and I can honestly say, that, this Officer is an absolute credit to the force, he has empathy and was exceptionally professional. He thoroughly deserves the highest praise. Our sincerest thanks.

The Police say:

Thank you very much for your kind comments, they have been forwarded to the officer in question via his supervisor. It is lovely to hear the good work and professionalism being appreciated. We hope that your son recovers from his ordeal and is able to put the incident behind him.

A member of the public wrote:

Police are there to keep you safe? I beg to differ the way they treated me when I calls for help was a joke.

The Police say:

I am sorry to hear you are are dissatisfied with the response of officers to a reported incident. If you could provide me with further details it will enable the incident to be identified.

A member of the public wrote: (User did not request a response)

I would like to thank Police Sgt 20937 Brian Savory who went above and beyond in his duties. At 11pm one evening he stopped and came to investigate when he saw my fiancee Karen crying and screaming on the pavement between our car and the house. As we had just returned from a wedding I thought that she had just drunk too much. I feared what he might do, but was gratefully surprised when he listened, tried to calm her, and with difficulty helped me to carry into the house onto the sofa. Next day it turned out that she had had an accident and had to have her ankle treated at hospital. He saved us from a couple of hours stuck on the freezing pavement and an ambulance call-out, and we will forever be very grateful for his act of kindness.

A member of the public wrote:

We (Mellors Close number 3 & 7 - B17 0QF) reported car robbery on 5 January 2014. Two men came over our houses several times to asking for purchase my neighbour's car (number 3). They eventually came on Sunday (5 Jan 2014) to pick up my neighbour's car. They could not started the car and borrowed my car to start it when I was on my way out. They drove two cars away to start the engine and did not returned in 10 minutes that my neighbour called the police whose first response was small crime and did not intend to come. After several calls from my neighbour the police came and recorded the event. I sent the police photos of the robbers and contact details they gave to my neighbour resulting no solution as the person who own the address and telephone number was unwilling to cooperate in fear of revenge from the robber who used his contact. I have suspect garage people live in number 16 and 20 are behind the robbery as I noticed they greeted the robbers when they started the move, and men from number 16 and 20 talked happily as the cars were driven away. The police appears either incapable or unwilling to spend resources on it.

The Police say:

Thankyou for your correspondance with regard to how an incident was dealt with in 2014. Unfortunately the Police Reform Act stipluates that a complaint should be made within twelve months of the incident having occured unless there is good reason for the delay in making it. I am sorry that on this occasion due to the time lapse involved I am unable to comment further.

A member of the public wrote:

My Car was stolen. No contact, No feedback, No statement Taken, Notihng? Would an automated online reporting systems with a crime number save the police time. No wonder the thefts have no worries they only got worrie about ANPR. Will forward to my MP

The Police say:

Thankyou for your comments, contact will be made directly with you to discuss.

A member of the public wrote: (User did not request a response)

I would like to thank officer Wellington PC 3394 who had took care of me on 1/5/2016 walking drunk near the motorway. I was walking from the party in Erdington towards Perry Barr, now when I think it was the most stupid decision ever!.. Officer had stopped, took my details, and reported me as a 'vulnerable women' and took me home. Bless him!

A member of the public wrote: (User did not request a response)

If it was not for the goverment cuts then the police would be more visable and more present on the streets.

A member of the public wrote:

I was asaulted by a member of the public police arrived relatively quickly the officer (badge number 1412) was very professional

The Police say:

Mr Stables, thankyou for your kind comments, they have been forwarded to the Supervisor of the officer mentioned. It is lovely to hear our officers being appreciated for the good work that they do.

A member of the public wrote:

Are we ever going to get any patrols round the Bromley area. Off road motorbikes and speeding cars daily occurrence. It's like we are forgotten.

The Police say:

Thank you for your e-mail, your comments have been forwarded to the appropriate Local Policing Unit with a request for passing attention in the area. The Chief Inspector is interested in your commenst and would like you to make contact with Insp James on 101 ext 8516160 to discuss.

A member of the public wrote: (User did not request a response)

I came back to my car 25/04/16 to discover a contact card & bricks under my tyres. I had, had no idea that my car had rolled into the road while visiting my boyfriend & that my car had been recovered & returned to where I had parked it. I am truly thankful that it was recovered safely as I had no idea that anything was amiss.

A member of the public wrote:

I have recently had dealings with sergeant Simon Bott Keely Gibbs P.C Whittaker and ?Joanne Johnson what a credit these individuals acre compared with other officers of the force including high ranking ones. Who are prepared to breach confidential information in a letter to a member of the public. I am putting this comment on the site to prove there are some good honest officers to form a balance of judgment. These four officers have shown honesty and care in a difficult situation.Thankyou.

The Police say:

Patricia, thank you for your comments and your praise for the officers you have recently encountered. However we are sorry you feel let down by other officers you have had dealings with and would again encourage you to exercise your right of appeal to express your dissatisfaction

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