Click here to post your comment

Give Your Feedback

Giving us your views simply couldn't be easier. All you have to do is complete the form below and press SEND. You can give your name if you want to but you don't have to.

We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

What station and area do you want to tell us about?

(Required)
(Required)
(Required)
(Optional)
(Optional)
(Optional)

Make your comment here:

(Required)
(Required)
(Required)
(Required)
Required fields missing, please check the form above.

Your Feedback

You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

To make a comment private or publically using this website please fill out the Feedback form. 

A member of the public wrote:

My Grandfather was broken into December 2017. We are still waiting for any form of contact or update on this crime since the day after it was reported. His car was stolen but later recovered. As a result of there being no contact from the police or their selected recovery company his car was released and crushed by a contracted company without his knowledge or permission.

The Police say:

Good morning, thank you for leaving your comment on this site. We are sorry to hear you Grandfather suffered a break in at his home in the first instance. From your comment it sounds as though we have potentially then proceeded to let your Grandfather down by not contacting him following the break in. If you could furnish us with either the crime reference number or your Grandfather’s name and address we will happily look in to this matter for you.

A member of the public wrote:

On Friday 03/08/18 PC 22580 Anderson and PC 22158 Parkes attended our home to attend to a difficult situation with my adult stepson who has mental health issues. There professionalism and caring attitude was a credit to the police service. They resolved the issue and kept everyone informed of a changing situation throughout the evening. Thank you.

The Police say:

Good morning, we are sorry you found yourself in a situation whereby you had to call the Police. However having done so it is good to hear that the officers who attended were professional and empathetic to your situation and this is what we would expect from all West Midlands Police officers. Thank you for leaving your comments and please be assured your thoughts have been passed on to the officers and their supervisors.

A member of the public wrote: (User did not request a response)

Police were very good with dealing with my case and was supportive.

A member of the public wrote: (User did not request a response)

Just called up the local police to try report something I thought could potentially be very serious. Spoke to a completely inept police officer who didn’t take anything I had to say seriously yet alone give me a chance to explain the reason for my call. In future I will not report anything to or cooperate with the local police as they do not take your concerns seriously.

A member of the public wrote: (User did not request a response)

Following a burglary in mid-July, the prompt response from West Midlands Police, their professionalism and advice were all much appreciated. A difficult job, and very good service given. Thank you.

A member of the public wrote:

Coventry police are an absolute joke. So unorganised and unprofessional! Have said they cannot not act on a crime because they do not know the incentive. Also are asking for statement that they have already taken. Have not checked the evidence supplied. I’m ex British army and I think the police force is a joke, lack of communication with each other and quite frankly are lazy!

The Police say:

We are sorry to hear you are not happy with the progress of this investigation. We note that you spoke with a supervisor towards the end of July who provided you with an update which at that stage you appeared satisfied with. If there are still issues surrounding this investigation which you are unhappy with then we would urge you to engage with the officer in the case or their supervisor who we are sure would be willing to try to help you.

A member of the public wrote: (User did not request a response)

For some time there as been a steady increase of drug use on the Queens Court car park and using of drugs on the steps of flats. The last time the Police where around the Queens court and Kings way road Fallings Park Wolverhampton they sent a PSCO ( know by locals as a Leaflet pusher ). It is no good in sending a PSCO to deal with drug users they have no powers and the locals take no notice of them is a drug user going to take notice them ?. The female who uses on the steps of Queens Court is so high on blow she would think the PCSO was a Jehovah Witness offering a free leaflet and empty promises.

A member of the public wrote: (User did not request a response)

First of all I would like to thank the West midIands Police in general for their responding to my report on Friday though its not even a matter of life and death. Thank u so much . and now I would like to thank officer James Mowell 31387 and the young lady officer with him for their quick response` and demonstrate concern and both very polite . thank u

A member of the public wrote: (User did not request a response)

A phew bad police officers, give the many good officer's a negative comment.

A member of the public wrote: (User did not request a response)

We were very impressed with PC Rowe and PC Hollis. Professional, courteous and very reassuring after an incident where my daughter was intimidated and my husband threatened. Their actions and advice reassured us and made us feel confident that help was there if we needed it. 7/07/18.

A member of the public wrote:

I had my purse stolen early this morning 27.06.18 @2 am and police who attended the site to help me were absolutely amazing, every one who came were so helpful I can not fault the amazing service they give and how they made me feel after going through all emotions, especially 2 police men with who I went to Digbeth Station to fill Investigation statement were absolutely brilliant, so lovely and friendly, looked after me and even my award :) Please pass my sincere appreciation to them for their hard work, their job is so hard but the care they give is outstanding! Definitely am glad we have so amazing people working in police! Thank you ever so much for help and support, you are amazing!

The Police say:

Ms Lama, we are sorry to hear that you have been subjected to such a crime but also pleased to hear that you were not injured during the process. It sounds as though the officers, one of which is a student officer, did a great job in being able to comfort and reassure you as best they could at such an upsetting time. Please be assured that your comments will be forwarded to the officers and their supervisors. Thank you for taking the time to leave your comments

A member of the public wrote: (User did not request a response)

Massive thank you to sergeant Woodall and officer Westwood and the other officers that attended my call last night . They were on site within a minute and arrested the two people that tried to mug me total respect to the proffensional way in which everything was handled can't thank you all enough.

A member of the public wrote:

The police responded very quickly when I phoned to report an assault. They were efficient, courteous and caring. They interviewed both parties and offered advice. They took details and left a card with a log number, their badge numbers, and the details of other organisations such as victim support.

The Police say:

It is great to hear about your positive experience with West Midlands Police. This is exactly how members of the public should be feeling following reporting an incident. We hope you were too badly hurt and that the Police have been able to resolve the matter to your satisfaction. Thank you for taking the time to post your comments on this site.

A member of the public wrote:

I had cause to ring 999 on 2 June as we had just had a van driven at us and my husband was assaulted. Police attended but did not even question the perpetrator about the alleged assault. I found out 2 days later when I called 101 that the case had been closed "parking dispute - no assault". The attending officer has said he dealt with as a parking dispute because I did not mention the assault to him. Really! How likely is it that a member of the public who called to report an assault would then forget to mention it when the police arrived shortly afterwards? The call log clearly states assault and I clearly explained to the officers when they arrived that I was the one who had called and why. I also asked the officer what he had said to the perpetrator about driving at us and assaulting my husband. There was definitely no ambiguity even the operator who handled the call had clearly understood the reason for my 999 call according to the call log. Also I do not accept that you would allow your officers to attend a scene without first telling them what the call was regarding for their own safety. I feel that the police officers who attended, one in particular, failed in their duty to investigate the reported crime in fact they did not even report it as a crime. I have since received a crime number but I have been advised that my complaint against the officers will go no further as there was no CCTV and no witnesses. It is obvious that my report of crime did not meet the National Crime Recording Standard and I feel I have not been provided with sufficient justification as to why. The public must be able to trust the police to be competent and to act ethically. I really do not appreciate the fact that my integrity has been questioned to detract from your officers shortcomings. I would not have called 999 to report a parking dispute and I made it crystal clear to the officers when they arrived that I knew this aspect was a civil matter. Following this incident I no longer have much confidence in the police. I would urge all members of the public who report a crime to ensure that their crime has actually/or correctly been recorded.

The Police say:

Thank you for your observations and we are sorry you feel that West Midlands Police officers have let you down so badly. This is not the way we would want any member of the public feeling following an encounter with any WMP officers. We note that you spoke with a supervisor in relation to the way you felt the officers dealt with you and your husband and as a consequence the officers were spoken to in an effort to resolve your dissatisfaction. You refer to the National Crime Recording Standards, the assault you reported met the criteria as defined by the NCRS hence why you were provided with a crime number. The matter was filed as your husband stated he did not wish to pursue a criminal complaint of assault. If you remain dissatisfied with the whole situation we would urge you to contact the Professional Standards Department by following this link: https://www.west-midlands.police.uk/services/make-complaint

A member of the public wrote:

Absolutely disgusting service. They take a oath to protect public and investigate crimes but yet evidence which would have proven innocence was not investigated because it would cost too much. Handled very badly

The Police say:

We are sorry you feel West Midlands Police have let you down on this occasion. If you want this matter to be explored further then we would request you provide more details to assist with locating the incident

A member of the public wrote: (User did not request a response)

PC Adam Jones a officer of SPRINGFIELD POLICING GROUP. A professional individual who knows how to make bridges and not break them.

A member of the public wrote:

A huge shoutout to Solihull Police (Leos) covering Lyndon, always feel we are listened too, even about the smallest incident. A cheerful presence around Olton Jubilee Park, when walking their beat, gives an old fashioned presence which is reassuring. I have had to call them out a few times over this past year, and they have always been responsive, kind, supportive, and totally professional. It was a nice touch when newbies pass by and introduce themselves too ... special thanks also to PC Derbyshire and PC Mohammed over these past four months. We feel very lucky to have such a top notch team here in Solihull. Take care, and for all your hard work you have our warmest gratitude.

The Police say:

It sounds as though the Leos Team are doing a great job in Lyndon and surrounding neighbourhoods. This is exactly the way we would want all members of the public to feel about their neighbourhood teams! Thank you for such positive words which have been passed on the team and their supervisors

A member of the public wrote:

On Friday 1 June 2018 at about 6.45 pm my husband, who suffers from dementia, wandered off while we were in the Bull Ring. My daughter and I tried to find him - with the help of the customer service team, but had no luck so we contacted the police. Very quickly they were on the spot and started the search. This included alerting the Sandwell police who checked our home where my husband was later found. The service we received was excellent and the family is enormously grateful to everyone involved for the efficient, kind and courteous response to our situation. Thank you to you all!

The Police say:

Mrs Samuels, firstly we are relieved to hear your husband was found safe and well. We fully understand how stressful it can be when a loved one, who is suffering from a condition such as dementia wanders off and cannot be found. It is great to hear that we were able to help trace your husband and provide you and your daughter with the necessary support during the process. We hope your family doesn't have to go through this sort of ordeal again. Thank you for taking the time to express your gratitude on this site.

A member of the public wrote:

They dont seem to want to know when you have been assulted still waiting for contact after 3days

The Police say:

Hi, thank you for your comment and we are sorry you are still waiting to speak with officers regarding an assault. It is not the case that the Police are not interested or don't want to know. We want to do all we can to trace the offender who assaulted you. However it is unfortunate that we do not always have the resources to send to members of the public straight away. If you call 101 it may be that you could get some indication as to when you might be seen by an officer. We genuinely don't like to keep people waiting however sometimes it is unavoidable

A member of the public wrote:

Two separate car break ins / theft / car damage , we have cctv , we reported to 101 ( after a long hold ) with no further action this was after an offender was caught attempting to break in to the house within the last 12 months

The Police say:

We are sorry you are dissatisfied with the service you have received from West Midlands Police on this occasion. If you feel you have further evidence, such as CCTV which could assist the Police in identifying the offender in this matter then we would urge you to phone 101, quote your crime reference number and advise the call handler of the further evidence.