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A member of the public wrote: (User did not request a response)

PC Adam Jones a officer of SPRINGFIELD POLICING GROUP. A professional individual who knows how to make bridges and not break them.

A member of the public wrote:

A huge shoutout to Solihull Police (Leos) covering Lyndon, always feel we are listened too, even about the smallest incident. A cheerful presence around Olton Jubilee Park, when walking their beat, gives an old fashioned presence which is reassuring. I have had to call them out a few times over this past year, and they have always been responsive, kind, supportive, and totally professional. It was a nice touch when newbies pass by and introduce themselves too ... special thanks also to PC Derbyshire and PC Mohammed over these past four months. We feel very lucky to have such a top notch team here in Solihull. Take care, and for all your hard work you have our warmest gratitude.

The Police say:

It sounds as though the Leos Team are doing a great job in Lyndon and surrounding neighbourhoods. This is exactly the way we would want all members of the public to feel about their neighbourhood teams! Thank you for such positive words which have been passed on the team and their supervisors

A member of the public wrote:

On Friday 1 June 2018 at about 6.45 pm my husband, who suffers from dementia, wandered off while we were in the Bull Ring. My daughter and I tried to find him - with the help of the customer service team, but had no luck so we contacted the police. Very quickly they were on the spot and started the search. This included alerting the Sandwell police who checked our home where my husband was later found. The service we received was excellent and the family is enormously grateful to everyone involved for the efficient, kind and courteous response to our situation. Thank you to you all!

The Police say:

Mrs Samuels, firstly we are relieved to hear your husband was found safe and well. We fully understand how stressful it can be when a loved one, who is suffering from a condition such as dementia wanders off and cannot be found. It is great to hear that we were able to help trace your husband and provide you and your daughter with the necessary support during the process. We hope your family doesn't have to go through this sort of ordeal again. Thank you for taking the time to express your gratitude on this site.

A member of the public wrote:

They dont seem to want to know when you have been assulted still waiting for contact after 3days

The Police say:

Hi, thank you for your comment and we are sorry you are still waiting to speak with officers regarding an assault. It is not the case that the Police are not interested or don't want to know. We want to do all we can to trace the offender who assaulted you. However it is unfortunate that we do not always have the resources to send to members of the public straight away. If you call 101 it may be that you could get some indication as to when you might be seen by an officer. We genuinely don't like to keep people waiting however sometimes it is unavoidable

A member of the public wrote:

Two separate car break ins / theft / car damage , we have cctv , we reported to 101 ( after a long hold ) with no further action this was after an offender was caught attempting to break in to the house within the last 12 months

The Police say:

We are sorry you are dissatisfied with the service you have received from West Midlands Police on this occasion. If you feel you have further evidence, such as CCTV which could assist the Police in identifying the offender in this matter then we would urge you to phone 101, quote your crime reference number and advise the call handler of the further evidence.

A member of the public wrote: (User did not request a response)

The two officers were extremely professional at the same time being kind and caring under the difficult circumstances of having to break into my husband's flat where he was discovered deceased. They rang the funeral parlour and arranged for them to call. Very helpful and patient. Pc 9160 Gareth Bushell and Pc Clive Keeling

A member of the public wrote: (User did not request a response)

Hi, We had an intruder in our house at 5am Sunday (6-5-18) morning whilst sleeping upstairs. After being woken up, I called 999 and within minutes a car arrived. The 2 officers (I only know the name of PC Shaw), swept downstairs, were very professional and really helped put my pregnant wife's mind to rest. They offered practical security advice, efficient with the paperwork and were re-assuring about being in the local area. The whole incident was handled highly professionally and both officers were stand-out in what must be an incredibly difficult and at times demoralising job. Full credit, and thanks, to them and the local force.

A member of the public wrote:

Dealt with PC Gareth Hickman PC5776 who is a very professional yet down to earth and friendly officer. He has already made substanmtial progress in tracking down the potential suspect and offender. It is likely that an arrest is imminent which really will put my mind at ease as it was a burglary at my parents property at a time soon after the death of my Father. My thanks to Gareth and the rest of the force as without them we would have no where to turn.

The Police say:

Thanks for your kind words regarding PC Hickman. It's great that officers hard work and determination is recognised by members of the public. We trust the hard work continues and there is a satisfactory outcome. Please be assured the officer and his supervisors have been informed of your comments

A member of the public wrote:

I would like to say a massive well done to PC COOPER from Yardley neighbourhood team for supporting my sister living in supported accommodation, she speaks highly of him and he seems like a happy and friendly man, credit to force

The Police say:

Jayden, it's great to hear PC Cooper has had such a positive effect on your sister. Your comments have been passed on to the officer and his supervisors. Thank you for taking some time to leave your comments

A member of the public wrote:

Residents wish to thank the officers that attended a call on the 27/03/18. The offices arrive quickly to the scene and apprehended to two youths that got onto the site. It was felt that the officers put themselves at risk to apprehend the youths. Officers were professional at courteous to residents who in turn would like to thank all those that were involved resolving this incident so quickly and efficiently

The Police say:

Tracy, thank you so much for your positive comments. Everyone deserves to be able to live in peace and without people causing them a nuisance. If the Police are able to assist in this in any way then it is a job well done. Unfortunately we are not always able to respond straight away to these types of incidents, dependent upon what else is occurring in the force however it sounds as though on this occasion we were. Thanks again and we hope there will be no further issues

A member of the public wrote:

when daughter came out of hospital recently, she found to her dismay,that her motor bike had been stolen.As luck would have it police stopped at a garage,and saw my daughters with 2 youths putting fuel in it.Good open shut case you would think,but not at all.They informed my daughter that they could not prove they had stolen it.This has to be most inept or down right lazy pair of plonkers in the force.This is not my first experience of lazy inept policing.In 2013 my car i was hit from behind by a car The driver gave me his detail,and his Mr Khan.I ,duly passed all the information on to my insurance ,and they confirmed that Mr Khan admitted that it was there fault.15 Days later my insurance said that Mr Khan had sold the car 6 months earlier,and that the other driver was not insured,and that i should inform the police.This i did ,but was told in very curt terms i was to late reporting the accident it should have been reported with in 14 days.when i pointed out to the officer he said it was civil matter,and would not entertain that the car had been fronted

The Police say:

Thank you for your comments and we are sorry you feel disgruntled with your daughters encounter with the officers. Without knowing a little more about the circumstances it is difficult to speculate as to what actually happened. However, the officers are correct in some respects in that, yes, the youths may have been putting fuel in to your daughters stolen motor bike however what evidence is there to link them to the original theft? The bike may have been stolen by another person and passed on to the youths or indeed they may in fact have bought in good faith from another person. There are a multitude of potential scenarios, which would have been explored by the officers but for a case to hold within a court of law there would need to be tangible evidence to indicate they were the original offenders in the theft of your daughters bike (ie, cctv/witnesses etc) We hope this goes some way to explain the situation a little better.

A member of the public wrote:

I am an autistic teen and yesterday officers PC Preston 20754 and PC Kwiecien 22284 attended my address as I had been assaulted the officers where very nice and relaxed me whilst I was upset and spoke about my future dreams of becoming a PC and even said I could become there boss! the officers are a credit to the police service and amazing at their jobs :)

The Police say:

Hi Jayden, firstly we hope that you are ok following the incident which you reported to the Police. It's lovely to read that the two officers made you feel at ease so that you were able to tell them what happened. We hope you are able to follow your dreams.......and maybe one day become their boss!! All the best, and thank you for taking the time to leave your feedback, the officers and their supervisors have been made aware of your comments.

A member of the public wrote: (User did not request a response)

PC0703 Blyth together with another officer attended my 999 call to report a burglary at Table Oak Lane, Fen End on Weds 21st February. Despite limited resources the officers were with us in less than an hour. They were very efficient, polite and friendly, put us at ease and made us feel a lot better! I would like a commendation noted for both officers! Our grateful thanks to them both!

A member of the public wrote: (User did not request a response)

Our back door was left open, and our dog set the alarm off. While the house was vacant, PC0659 Costigan entered the property, let the dog in and locked the door behind. We are very grateful for their help to ensure our home is safe.

A member of the public wrote:

yesterday we had an attempted burglary and this was attended by PCJAY4397 and a constable and my wife and i would like to express our thanks and appreciation for their support and attention- crime no 20cv/36215E/18

The Police say:

Mr Smalley, thank you for taking the time to leave your comments regarding PC Jay who attended the burglary at your house. We are sorry that you had to interact with PC Jay under such distressing circumstances however in the same breath it is encouraging to hear that she gave you such a good service. Please be assured your thanks has been passed on to the officer and her supervisors.

A member of the public wrote:

On Thursday 1st February 2018 I was the victim of a garden theft. I reported the crime (via telephone) as soon as I became aware of the incident. Later on the same day my neighbour informed me that his CCTV had captured evidence pertaining to the incident, therefore I rang the police again to inform of this. I was told that someone would come out to my neighbour to collect the evidence, but frustratingly no such visit has occured. It's now 2 weeks since the theft took place, therefore the chances of catching the culprit/s are rapidly diminishing (this is certainly the case where retrieval of my property is concerned. I have phoned the police another six times now, and the last time that I spoke to an officer(yesterday), I was told that the person who is dealing with my case would contact me, well no such call has taken place. I am really fed up now. My neighbour will not show me the CCTV footage, as he insists that it will compromise the evidence, therefore I have nothing to go on myself. I feel let down badly and my sleep has been disturbed. I have stressed my anxiety each time I have called in. This is not the first incident, I had an attempted break in some time ago, therefore I worry about a return visit. How on earth can crime be stopped unless it's nipped in the bud at some point? Surely by attending to cases early on this will prevent the criminals from committing further crimes and adding to the workload..A stitch in time as the saying goes. Who says "Crime doesn't pay", the criminals are having a laugh at the expense of us all. Please clamp down on this criminal behaviour, we can't all afford the losses.

The Police say:

Sir, thank you for your comments and we are sorry you feel so frustrated with the progress of your investigation. We understand you have had contact from a supervisor on an investigation team this morning and that you have been informed of the status of the report at the moment. It is not always necessary for an officer to attend a location to collect cctv when it can easily be forwarded to the Police by way of email etc. Should the cctv be forwarded to the Police and it is of evidential value then we are sure the report would be resurrected. Thank you for your understanding

A member of the public wrote:

I visited the station to report a crime on behalf of my employer. The lady at the police station ultimately made me feel that I was a criminal with the way she spoke to me - asking me questions in a very blunt manner. She was rude and not receptive, to the extent I was clearly a hi derance to her! Politeness is clearly not one of her attributes. I was given a log number 1306 8/2/18 so you will be able to identify her easily.

The Police say:

Sir, thank you for your feedback and please accept our apologies for the fact that you feel you were spoken to in a rude and unprofessional manner. Please be assured we expect all members of staff to be polite and professional at all times. The member of staff concerned will receive feedback to that effect.

A member of the public wrote:

Pc chris fisher 21818 I take my hat have too him he treated me with the up most respect and kept asking if I was alright what a gentleman and police officer the up most respect and too his partner he has restored my faith in the justice system thank you isn't enough for this officer.

The Police say:

Thank you for taking the time to leave your feedback in relation to your experience with the Police. It is great to hear that PC Fisher left such a positive mark on you. Please be assured your comments will be fed back to the officer and his supervisors

A member of the public wrote: (User did not request a response)

We've been dealing with the police for a number of years over an ongoing serious criminal investigation. Whilst a some of the response officers have been great, the vast majority of officers we have encountred have been awful and inept. Officers have lied to us, lost evidence, been negligent and disinterested. There have continually been missed opportunities to catch offenders. We have been performing the officers jobs for them by gatherng evidence that they are responsible for collating! We have been discouraged from reporting crimes and providing intelligence. We are fed up of hearing about government cutbacks - yes, we get it! Just get on with your job instead of making excuses and apologising all of the time. The results should do the talking for you. The police officers actions have created mistrust and broken all confidence and faith in the polices ability to carry out their role.

A member of the public wrote:

No police presence in our area at all. Spiralling increase in car thefts and break-ins. Most seem to using smart tech or tools for the job targeting premium cars so its obviously organised crime. All get reported to the police but nothing is happening. No officers on the streets. Absolutely no confidence in them being able to do anything. Its a sorry state that they know that can get away with it, and the police will do NOTHING! We work hard to pay for these things, pay our tax just so these people can just take it from us.

The Police say:

Crime has risen in Coventry North West, similar to the other two constituencies in Coventry. Whilst that has been disappointing, every member of West Midlands Police is committed to reducing crime and keeping people safe in this great city. The communities of Coventry are served locally by 12 dedicated Neighbourhood Teams, a Neighbourhood Task Force and an Offender Management Team. They are in turn supplemented by very large Force managed teams including our 999 Response Teams and our Force Support Units, along with specialist Operational Resources (including Dogs, Firearms and Traffic). By April 2015, West Midlands Police had reduced crime to the lowest ever recorded level in Coventry. That was an exceptional achievement, only brought about through effective partnership working between local teams, statutory agencies, voluntary organisations and the fantastic communities which make up this city. It was always going to be extremely hard to repeat that reduction, particularly in light of the changing face of threat and risk. West Midlands Police went through a significant re-structure in 2016 to ensure we are capable of meeting the challenges ahead, being able to better protect our most vulnerable from crime which is often not visible to the public eye (CSE / Extremism / Domestic Violence and Abuse / Modern Slavery etc). The work being undertaken by staff in Coventry is significant. We are constantly working to ensure as many of our people are out in their communities at the most impactive times, being visible and engaging residents to establish what it is that is adversely affecting their quality of life. We have recently seen newly recruited Police Community Support Officers posted to Coventry, along with new Police Constable, and in December 2017 we saw the arrival of a new Commander, who has a fantastic record around neighbourhood policing and partnership working. The rise in crime is not disproportionately higher than elsewhere in the West Midlands, and during 2017, almost 100 offenders came into Coventry Central Custody suite alone, for burglary related offences. During the same period well over 500 people came through our custody system in the city for vehicle crime. Neither figure includes the numbers of people arrested in Coventry but taken to other custody facilities elsewhere across the Force If any Coventry resident feels West Midlands Police could be doing more, and wish to speak to an officer, if they contact Chief Inspector Hasson Shigdar on 101, ext. 831 3003 or at h.shigdar@west-midlands.pnn.police.uk, he will ensure an officer returns that contact