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A member of the public wrote: (User did not request a response)

Thank you to the 2 officers who came round to deal with a very distressing incident. You have restored my confidence and made me feel like a weight has been lifted. Very professional yet still friendly and made me feel at ease.

A member of the public wrote:

One call after repeated calls to speak to someone about various attempted thefts of car Not interested ..told me no patrols any more due to cutbacks and resource. So we are getting an increase in council tax for policing to increase the pension pot of the retiring senior officers probably nothing else !!

The Police say:

Thank you for your comments. Firstly, we are sorry that we are unable to provide the Police presence that you would like to see and that we would like to provide to you. Secondly, we are sorry that you were unhappy with the response that you received. It is a fact that the Police service do at times struggle to meet the demand of the public. Officers and call handlers alike find this frustrating as it is not the level of service they want to provide. To reassure you; council tax, which all members of the public pay is in no way linked to Police officers pensions and contributes directly to Policing within the West Midlands.

A member of the public wrote:

reported threats police was out the very next day and the officer was great made me feel a lot safer

The Police say:

It's great to hear you had a swift service from West Midlands Police and that the officer was able to provide you with some reassurance to make you feel safer. We hope that the matter comes to a quick and satisfactory conclusion.

A member of the public wrote: (User did not request a response)

A lorry hit my car while it was stationary on a fuel station waiting for road to be clear from traffic to pul over the road and one lorry came from the opposite side, driver tried to approach fuel station over the pavement and hit my car on back. Driver did not stop at all despite realising he damaged my car and drove away all of the sudden. There was a damage to my car on the drover’s side on back and I got pain in my neck as I was sitting in the car on driver’s side. Called police on 999 and also reported the crime in police station. One officer contacted me today and after taking my details, he told me that you need to sort out through the insurance company. I gave him the registration number of that lorry as well as provided the witness details but it was all of the wastage of time in the end. Extremely disappointed about the service and felt so helpless.

A member of the public wrote: (User did not request a response)

Police called for abusive, threatening and aggressive behaviour to a mother and 9 year old son over a 3 year period. Police visited 5/6 times and have now said they can't do anything. Disgraceful.

A member of the public wrote: (User did not request a response)

Violent, rude, sarcastic and unprofessional.

A member of the public wrote:

3 weeks ago my car was rammed into outside my house and the driver ran off and left his car behind.The police arrived and advised me that there is not much they can do to trace the culprit as the car was not registered to him.My complaint is that by law the seller of vehicles has to keep a record and inform dvla of ownership so why do the police not contact the previous keeper? That way they could establish who acquired the vehicle and possibly make a arrest? I feel that the police are not prepared to spend time and resources on investigative work!

The Police say:

Thank you for your comments. Albeit it is the law to register with the DVLA that you are the owner of a vehicle unfortunately there are many people who do not register their details with the DVLA which then frustrates enquiries such as the one you have referred to. We are sorry your expectations have not been met on this occasion

A member of the public wrote:

Unfortunately last August I was a victim of a hit run whilst my vehicle was parked to the extent that it was in for repairs for over two weeks. A note by a witness was left on my windscreen giving details of the perpetrator and the time of the incident. Following several contacts with the police they were not even going to report the incident as a crime. I have seen a steady decline in local policing from police patrolling the streets with that changing to police in cars to the point where it is very rare that I see a police officer or PCSO at all in my area. In my experience there is very little response to minor crimes and now it appears that the police are reluctant to event record it. I have raised my concerns regarding incidents I have been involved in directly that include criminal damage, physical assault, attempted theft and racial abuse where the police have done little to assist. These issues have been raised to the police commissioner and my local MP, both of which have contacted the police for a response to which I am still waiting for a response nearly 3 months on. It is now at a stage where we a becoming a state of lawlessness as criminals are confident to commit crimes knowing that the police will not intervene. My concern is the customer service or lack of it I received at the front desk at Sutton Coldfield police station with the aggressive, arrogant response and the failure to log my issue as a crime, and the lack of response to both the police commissioner and my MP regarding my policing concerns I look forward to your response to my concerns

The Police say:

We are sorry you are unhappy with the service provided and the advice given to you on this occasion. Unfortunately we are in a situation whereby the Police (across the country, not just West Midlands Police) have been forced to make changes in the way that we go about our daily business. We have had to streamline services which, in some cases, means members of the public will feel let down because we are unable to provide the service which we did a few years ago. This is not because offices do not care or cannot be bothered, they are simply unable to. We understand that the PCC's office responded to your correspondence by both letter and email and trust that Walsall NPU will have made contact with you to resolve your concerns

A member of the public wrote: (User did not request a response)

We write to praise the first class service, sensitivity to the case and professionalism of PC's 9192 & 20018

A member of the public wrote: (User did not request a response)

With all the police cuts are there ANY police officers left in Dudley area? Reason for asking is almost every night for the last 2 weeks my street and neighbouring streets have had car related house break ins. Not a police officer to be seen think the criminals no fear getting caught. Cherry hill walk, Scotts Green close area all readers please take your own extra security measures.

A member of the public wrote: (User did not request a response)

Before I went on holiday there was an increased presence of police in the town centre “to be more publicly visible and reassuring, due to a heightened security risk”. What I experienced was a huddle of four officers talking between themselves rather than the public. I consider that to be a waste of public resources. If we need to cut the size of the forces I don’t think we can afford to have patrols of two, or even more, police in the town. Do they not have the electronic ‘weaponry’ to call for assistance if needed? If they really feel so vulnerable as individuals, they could patrol within sight of each other but at greater distance, such as either side of the street. Such a strategy would increase their availability to the public, which I think was the object of the exercise. I shouldn’t have to interrupt four officers engaged in jolly banter to make my need for assistance apparent and, whilst one was answering my query, the other three should have been attending to the needs of others. If they had been paying attention to their surroundings, they should have seen that I was trying to attract their attention. It reflected poorly on their level of training and more so on the senior personnel who issued them with their instructions.

A member of the public wrote: (User did not request a response)

Nice to armed police officers at the NEC , though I doubt the cruise show would be a target , but never say never .

A member of the public wrote: (User did not request a response)

PC Dylan Thomas (Missing persons officer) from Bloxwich Station, Walsall is an asset to the organisation! Hard working and motivated!

A member of the public wrote:

I would like to praise 20957 and 20456 and PC Proudman when they assisted me when I told them about some incidents at home, they called social services for me to get the ball rolling, These are 3 of the nicest officers, Keep it up

The Police say:

Thank you for your kind comments regarding some of our Force Response Officers. Your sentiments have been passed on to the officers named via their Supervisor and I am sure will be greatly received.

A member of the public wrote: (User did not request a response)

After finding house burgled called 999. No one came until 12 hours had gone by. No resources was the reason given. Very disturbing from what was a positive organisation which now appears limited.

A member of the public wrote:

Received the impression that from the moment we walked into the police station that WE were wasting their time. We were trying to report a crime, and did not even get a crime number just a card to say 'it was logged'. Information was given to the 'police' as to where CCTV was in order to try and find the responsible partys but we were told that they wouldn't be checking it..... total waste of our time, and once again the innocent party suffers while the culprits carry on damaging lives and property, knowing that they can get away with it. They must love our so called 'law'.

The Police say:

Thank you for your feedback and we are sorry you are disappointed with the service you received at the Police station. Without being in possession of the full facts it is difficult to establish if this is a matter which should have been crimed or not. If you are still unhappy with the service you received and are still wishing to report a crime then you can either re-attend the Police station and request to speak with a supervisor or write to the Professional Standards Department, the details of which can be found on the West Midlands Police website

A member of the public wrote: (User did not request a response)

Drug dealing in broad daylight Perry Hall playing fields car park Cherry Orchard Rd end. Police have never been interested. I no longer use this local facility as I don't feel safe. Quad bikes in broad daylight and at night being used across the grass. A few weeks ago I tried to report this as one passed very near to me. No one on the 101 line wanted to know.

A member of the public wrote:

an incident occurred 28/7/17 a drunk driver came off road hit a telegraph pole ploughed through a fence and hedge and got caught on a sign which it had demolished.police arrived 30 mins later had a laugh and joke with fire brigade while im standing in the pouring ring waiting for them so I came in,by this time driver had run off with his bottle of wine. I asked the officer if the car was stolen ,he replied no its insured so I asked if he was going to the person house to see them ,he said he would not be their put crime card in my hand and left. I looked at the card all that was on it was a number and date they could not even be bother to fill that in properly no box ticked no pc number or where they were from its no wonder people have lost faith in the police force its nothing like portrayed on traffic or interceptor. the apathy was unbelievable

The Police say:

I am sorry to hear of such a poor service following this incident. West Midlands Police expects their officers to deliver a high standard and professional service to all and such incidents are not condoned and will be looked into this matter. Any learning issues raised for either the individual officer or the organisation as a whole will be raised and dealt with accordingly and I thank you for bringing this matter to our attention.

A member of the public wrote:

I am so sorry for taking the time to contact you. You clearly don't have the time to view CCTV footage of no more than 7 minutes. God forbid you recognise the culprits and have to take up more of your time making arrests. Not sure what crimes take presidence ...not enough officers for domestic crime? Or child protection? Maybe it's traffic offences? No it seems non of the above. I will probably have more joy contacting the Samaritans ...well they both seem to listen not sure who would be more interested. Chocolate wristwatch comes to mind.

The Police say:

Mr Sidhu, I am sorry that you feel that your crime has not been dealt with appropriately. Having viewed the crime portal I can see the officers advice to you regarding the CCTV. Officers of West Midlands Police strive to deal with a high volume of incidents on a daily basis and part of that is crime prevention. To leave high value items in a vehicle is not advisable. I hope that there is a positive response from the identification process regarding the CCTV.

A member of the public wrote: (User did not request a response)

I just want to say thank you for your assistance after we found my uncle had passed away at the weekend. The police in attendance dealt with my grandparents with such dignity and respect and kept them constantly updated of all goings on. In such a difficult time they, along with the paramedics offered so much support to my family and it was greatly appreciated.

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