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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

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A member of the public wrote:

I am so sorry for taking the time to contact you. You clearly don't have the time to view CCTV footage of no more than 7 minutes. God forbid you recognise the culprits and have to take up more of your time making arrests. Not sure what crimes take presidence ...not enough officers for domestic crime? Or child protection? Maybe it's traffic offences? No it seems non of the above. I will probably have more joy contacting the Samaritans ...well they both seem to listen not sure who would be more interested. Chocolate wristwatch comes to mind.

The Police say:

Mr Sidhu, I am sorry that you feel that your crime has not been dealt with appropriately. Having viewed the crime portal I can see the officers advice to you regarding the CCTV. Officers of West Midlands Police strive to deal with a high volume of incidents on a daily basis and part of that is crime prevention. To leave high value items in a vehicle is not advisable. I hope that there is a positive response from the identification process regarding the CCTV.

A member of the public wrote: (User did not request a response)

I just want to say thank you for your assistance after we found my uncle had passed away at the weekend. The police in attendance dealt with my grandparents with such dignity and respect and kept them constantly updated of all goings on. In such a difficult time they, along with the paramedics offered so much support to my family and it was greatly appreciated.

A member of the public wrote:

Reported a crime on the 3rd July police didn't come out and cause I don't answer unknown numbers they closed the case and then 3rd Aug reported a crime and still waiting to see police how long do people have to wait we even went to police station thinking that would help but they didnt want to know either.

The Police say:

I am sorry that your call went unanswered. The system of call back has to be governed by restrictions, officers and staff making several attempts to contact a caller, leaving the appropriate reference numbers and call back details as messages. West Midlands Police are experiencing a high demand and every effort is made to accurately assess each incident to provide the necessary response and reviews of staffing levels and demand are constantly being monitored. Please accept our apologies.

A member of the public wrote: (User did not request a response)

I just wanted to thank both PCSO's & my neighbours for alerting me when my house alarm was going off. I was away from my home & was able to alert someone to investigate. The PCSO kindly told me via a neighbour calling me that they had checked my premises & everything looked secure giving me that much needed reassurance. Thank you once again.

A member of the public wrote:

I left a comment here several weeks ago complaining about poor service and lack of any effort whatsoever. The comment hasn't been posted. You must pick and choose what gets posted. I left my details so I could be contacted but nothing. Not fit for purpose!!!!

The Police say:

I am sorry that your previous comment was not responded to, we are experiencing problems with this system and it has been reported. I can see that you were commenting on the attitude of officers and staff following a poor level of service. West Midlands Police are experiencing a high demand of services. The limited numbers of staff are trying their best to action all calls but some are 'slipping through the net' and we apologise wholeheartedly to those members of the public who have not received an acceptable response to their calls. Various measures are being put in place to try and prevent this from happening and the Force Contact Centre strives to accurately assess each call to provide the necessary response required. With regard to poor attitude, this is not acceptable and I have brought your case to the attention of the Managers of the relevant departments. Please accept my apology on behalf of West Midlands Police for the way this experience has left you feeling.

A member of the public wrote: (User did not request a response)

This force is useless, contacted them several times but received no response to my request. Very unprofessional.

A member of the public wrote: (User did not request a response)

Called 101 to report a non-stop RTC. Was advised by the call handler that I have to visit a police station in person to report this. Looked on WMP website and it says I can report either in person or via 101. Therefore had to call back and wait in long queue again.

A member of the public wrote: (User did not request a response)

I was Arrested for a False Allegation of Racial Abuse and Threats ; The way you are kept in a Cell for so long is not acceptable; However, the Police Officers and Superintendent were sympathetic, polite and most of them were friendly and chatty.

A member of the public wrote:

TERRIBLE INVESTIGATION OF SERIOUS DOUBLE-ATTACK; PATRONISING; PREJUDICED; INCOMPETENT; LAZY; UNPROFESSIONAL

The Police say:

I am sorry that you feel that your case has not been dealt with appropriately. I am aware that it is being considered by the Legal Services Department and also been formally recorded as a complaint to be looked into. Both of these departments will contact you directly with their findings.

A member of the public wrote:

My son and 4 of his friends were mugged on 15.07.17 at Jubilee park by two other youths with knives. The police were called after 2 hours still no attendance. as yet still no contact and they got away with 5 phones!!!

The Police say:

I am sorry that you have had a poor service following such a harrowing event. It has been made public that West Midlands Police are currently encountering an unprecedented number of calls to the service. I hope that you have now received contact from officers and that your case is being investigated.

A member of the public wrote: (User did not request a response)

After attending Pelsall Carnival at the weekend and aware of some trouble that occurred there, I was shown later that evening some mobile phone video footage shot by people in the thick of the trouble that was posted on Facebook. I am sure that the intention was to produce negative footage of the Police in action, however, you can quite clearly see that the Police handled a potentially public order situation extremely well. Out numbered by the crowd, the officers split the trouble makers away and arrested the main culprits quickly and efficiently. On behalf of the people of Pelsall, I thank you for your swift and direct action and bringing a potentially explosive situation to a successful outcome.

A member of the public wrote:

two police officers attended to interview me a pc priest and pc harris as my complaint was of a very delicate nature they were amazing and made me feel at ease from the start

The Police say:

Thank you for your kind words, they have been passed onto the relevant officers via their Supervisors. It is good to hear about the positive work our officers are doing on a daily basis and I hope that your incident is now resolved.

A member of the public wrote:

Officers attended a two car injury traffic collision caused by offending vehicle being driven across a give way junction into our vehicle travelling along main road. Driver admitted that they were distracted by 1) looking for house numbers as delivering hot food 2)visibility due to darkness and rain 3) bad eyesight. Officers gave assurance that other officers would be conducting prosecution investigation but nothing heard since and it would appear that incident was closed when officers cleared from the scene. The limitation on proceedings is almost up. Absolutely disgusted but have since found others in similar circumstances have received same lack of service. This needs reviewing.

The Police say:

Thank you for your comments, I am sorry that your case has not been dealt with. There is a strict protocol as to how officers deal with Road Traffic Collisions and I will look into your case to establish the current position.

A member of the public wrote:

Why do you state in your FAQ section that you always look to prosecute in a situation where someone has driven off from an accident. In my experience the police are so lax and don't seem bothered. I was told on 101 to write to the Prime Minister if I didn't like what she was saying. If you allocated your resources better then so called low level crime could be looked into more thoroughly and you wouldn't get slated so much

The Police say:

Thank you for your comments I am sorry that you feel let down by West Midlands Police. I have forwarded your suggestions to the head of the Force Contact Centre.

A member of the public wrote:

After trying to report a stolen vehicle to 999 I was told to phone the non emergency, I am not financially able to call none free numbers and made this known to the operator. I was told "I suggest you find money to top up your phone then" Surely the police are can not do that or at least forward you to another service....I was reporting a crime!!!!! If I didn't pay my tax to a incompetent and unethical police force maybe I would be able to top up my phone! All the numbers that appeared initially on Google as I did try to find a non emergency free number initially, are not free....that is discrimination against the poorer members of society who need to contact the police in none emergency situations. Personally I think if the non emergency line is not going to be a free service it should be shut down and the operators move over to the emergency number where ALL calls are taken.

The Police say:

Mr Grainger, thank you for your comments and I am sorry that you feel this way regarding the Emergency 999 system. The 101 non emergency line costs a flat rate 15 pence per call irrespective of how long the call takes. Crimes can also be reported via the Contactus email address or by making direct email contact with your local neighbourhood team, their details can be found on the West Midlands Police website. Also found on the website are the available police stations listed with their opening times and a personal visit can be made to any one of them.

A member of the public wrote: (User did not request a response)

PC Mike Smith 96965 has been exceptional in the case he has been guiding me through. He has essentially not only navigated me through options regarding how I pursue an incident against me, he has helped me through one of the hardest chapters in my life. His attention to detail, client are, and communication has been exceptional. I wish him all the best.

A member of the public wrote:

Could you please let me know why the travellers currently camped 100yds from my front door are allowed to fly tip, urinate, ( and worse) on public land, shop lift at Sainsburys, scan the local cars and vans etc? I'm pretty sure if i did this you would be down on me like a ton of bricks, seems like you're scared of some real policing and only interested in soft targets. You need to address this problem Dudley police and do what we pay you to do.

The Police say:

Mr Andrews thank you for your comments, I am sorry that you feel nothing has been done to rectify the situation. I am pleased to update you that the owners of the land working in conjunction with the Local Authority and West Midlands Police have now got the matter in hand and positive action is now under way.

A member of the public wrote:

Vehicle crime reported over a week ago regarding uninsured and unraodworthy vehicles on public roads. No response or action. Very disappointing.

The Police say:

Thank you for your comments, I am sorry that you have not received the appropriate action for the reported incident. I have raised this with the local neighbourhood team to action and deal with appropriately. I have provided them with your e-mail address to make contact with you to obtain further details.

A member of the public wrote: (User did not request a response)

I reported a suspicious event at my neighbour's house this morning. The police were very quick to attend and secured the property with the minimum of fuss. They came to tell me what they'd done and were very helpful. Thank you to the attending officers, who were very effective and professional. I called them in case someone had been taken ill and they reassured me that had not been the case.

A member of the public wrote:

I would like to express my utmost gratitude to officers James Merser (or mercer?) and Sara Gamble for looking after me today during my 136 section. They were very understanding of mental health issues and made me feel like I could talk to them and safe with them. They were friendly and non judgemental. Thank you from the bottom of my heart to these officers

The Police say:

Thank you for taking the time to leave your positive experience with PC's Gamble and Merson. It is great to hear that the officers were able to provide you with the reassurance and sensitivity which you needed. Your comments have been passed on to the officers and their supervisors. We hope you are feeling better.

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