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We won't publish comments that are abusive, threatening or contain unsuitable words, but other than this we really will publish real comments, complaints and praise from anyone..... and we will ensure that your comments are shared with the relevant department. Any reply from West Midlands Police will be posted so that everyone can see it.

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Your Feedback

You can use the filter options to search for comments made and responses from West Midlands Police.

If you want to make a private comment or talk to someone directly please get in touch with your local officers in the normal way - you can reach West Midlands Police by calling 101 or via their website - www.west-midlands.police.uk

To make a comment private or publically using this website please fill out the Feedback form. 

A member of the public wrote:

Very helpful after reporting anti social behaviour. Made an effort to make us feel safe and protected and listened to us. Also put paperwork through straight away and checked on us. Best 2 police officers by far

The Police say:

Thank you for your positive feed back for two of our officers who dealt with your incident last night. I have forwarded your comments to them via their Supervisor. Its great to hear that you were given such a good service and as a result now have a positive view of West Midlands Police.

A member of the public wrote:

Thank you for the professional and supportive manner shown to my mother on her recent bag snatch by the two PC's attending from Wolverhampton Station. You were first class .Thank you.

The Police say:

I am so pleased that such a nasty incident was dealt with in a sensitive way. Thank you for your kind comments.

A member of the public wrote:

ref# 20DY/213927J/16 I am absolutely livid !! i made a complaint to yourselves with regards to criminal damage on my brand new £27,000 car which at the time of the damage was only 3 weeks old , my initial contact with yourselves was on 31st october 2016 , i then had to wait 13 weeks before any contact back off any officers and i believe as i had only had posted on here , amazingly next day a knock on my door !! i even provided you with witnesses and the name of who committed the damage . so after i posted on here statements were taken and the person admitted the damage and as they admitted the offence and said they were going to pay for the damage , i was asked by the officer to keep it out of court and give them a month to pay , and as i believe im a good person i did this , was i being STUPID ?? YES I WAS !! because now TWENTY SIX WEEKS on i've received nothing , only a text message yesterday saying you tried to contact the guilty party and their not answering their phone ?? because after TWENTY SIX WEEKS it cant go any further because you aint got finger prints and a d.n.a sample which i understand has to be done but does this take TWENTY SIX WEEKS ?? no it dont !! if the guilty party is avoiding your calls do what your supposed to do and put out a warrant for their arrest !! if you want to know where to find them ask me i will tell you where and what time to find them this is absolutley disgusting behaviour myself and you the police are being taken for fools by this person and you as the police are allowing it criminal damage is an offence why was this person never arrested seems to me its 1 rule for 1 person and another for everyone else this is why people get away with what they do if this person was arrested for the crime they had committed their finger prints and d.n.a would already be in your "system" would they not i do not appreciate being spoken to on the phone the way i was yesterday the woman was rude and inconsiderate im sure if her brand new £27,000 car was damaged she would be as furious as we are!!!

The Police say:

I am sorry that you feel that your case has not been dealt with appropriately and share in your frustration at the amount of time it has taken to resolve. I can confirm that it is still an open case and due to that will not be able to provide any further detail via this website. Please accept our apologies for the delays you have encountered throughout.

A member of the public wrote: (User did not request a response)

I must congratulate Wolverhampton Police for their excellent work which they carried out on the 19/4/17 out side Queens Court Kingsway Fallings Park. When seeing an old criminal being escorted out of Queens court and put into the back of a Police vehicle. The Officer used his professionalism to conducted his self to deal with this well seasoned criminal which was excellent to see. Someone at her age she should be doing crocheting and not doing criminal activates. This was good affected policing within Fallings Park area .It as shown it does not mater how old you are. You wont get an upper hand with Wolverhampton Police. Good work keep this good work going.

A member of the public wrote:

I've just spent 10 minutes on hold to the switchboard without anyone answering. I was trying to report a stolen car which has been dumped. I appreciate it's not the most serious crime but I'm sure the person who has had the car stolen would like it back before any more damage is done to it as it is currently insecure. It seems unsurprising that people ring 999 unnecessarily when the non-emergency number doesn't get answered.

The Police say:

Sorry you have experienced problems trying to get through to the Police via the 101 number. We are aware of the issues you and other people have had and are trying to address them. We can understand your frustrations completely and would still say to people please only ring 999 in the case of an emergency. Inappropriate use of the 999 number could ultimately cost lives.

A member of the public wrote: (User did not request a response)

I have phone 101 and the police about the drug dealing and they do nothing,i have to live there watching race round I pay rent,and if they keep racing round and dealing I will go to the paper

A member of the public wrote:

2 weeks ago I put a comment on this site about 2 private vehicles displaying illegal number plates I seen while walking past the station in the staff car park of Coventry Little park Street station, but you are not showing my comments on this website, is west midlands police embarrassed about something ?

The Police say:

West Midlands Police expects the highest of standards from our staff. Police employee’s must comply with the law as everyone else should and, as such, we are currently dealing with the owners of the vehicles. We would like to thank the author of the message for highlighting this matter to us and hopefully reassure them that this kind of behaviour will not be tolerated

A member of the public wrote:

Police are absolutely shocking, reported a theft and vandalism and threatening crime and police didn't even come to the scene, an hour later the crime was repeated with another car and police still did not arrive a further 4 cars burguled and still no police. It could have been prevented the first time as the suspect was spotted strolling along on camera but due to police negligence he was not caught and further criminal offences were not prevented. Police did not even state what would happen seemed like they did not care at all and just brushed of the call with no help. I had to call back numerous times myself to get info and received none. I was asked to find camera footage since when was I a police officer and when was it my job to do a police officers job? If this happened to a police car it would have been sorted. I pay taxes at such a young age for such terrible services and get told it's a minor incident. It's minor now but got made major due to police negligence. You should be preventing these things before they are taken further. Who will be paying for all these damages along with the taxes? Terrible service. Shocking.

The Police say:

Thank you for your comments and we are sorry that you feel so let down by West Midlands Police. It is difficult with limited information to explore your circumstances in any great depth. If you are wishing to take this matter further please either write in to West Midlands Police Professional Standards; Lloyd House; Colmore Circus; Birmingham; B4 6NQ. Or send an email to Contactusnew_WMP@west-midlands.pnn.police.uk

A member of the public wrote: (User did not request a response)

Excellent response and result today from local police. Thankyou

A member of the public wrote:

Called the police about 9.20 about attempted robbery on the above premises. I was locked out of the premises because myself and a customer managed to push the two assailants out of the premises which locked the magnetic door behind me. I waited outside almost an hour and a half for the police to attend. Luckily customers from the local pub allowed me to use their phones.

The Police say:

Catherine, thank you for taking the time to leave your feedback regarding this incident. We are sorry you went through that ordeal at the shop and we are sorry that we were unable to attend the shop any earlier. Unfortunately there were at that time 100+ outstanding jobs for the Eastern side of Coventry. Had we have been able to allocate an officer to your shop earlier then we would have done. We are sorry on this occasion you are unhappy with the service you received from West Midlands Police

A member of the public wrote:

My shed recently got broken into and the local police dealt with it in such a calm manner and proffessionalism it made us feel safe again.. The minute we reported the break in to the 999 police control room it was straight on all the police cars computers and was straight out tracking the suspect

The Police say:

Leon, thank you for your comments. We are glad you were satisfied with the calm and professional manner in which the Police dealt with your recent shed break. Hopefully there was nothing stolen and the suspect apprehended. Thanks for talking the time to use this website.

A member of the public wrote: (User did not request a response)

I think that there has been to many cuts to policing. We have seen the presence on the streets go down and the service especially follow up to victims of crime is not always done. I think the criminals especially thieves are taking advantage.

A member of the public wrote: (User did not request a response)

I was involved in a RTA (Log 1812) on Friday 7th April, and I would just like to say that the 2 officers that attended were brilliant, very helpful, courteous & professional. Please pass my thanks on to PC Hill 1783 and her colleague for their support at the scene Many thanks

A member of the public wrote: (User did not request a response)

service was excellent after break in at my home officer explained everything to me before leaving

A member of the public wrote:

Thanks for the swift and professional response

The Police say:

Helen, thank you for your comment. We are pleased that you are happy with the service you received from West Midlands Police. We always strive to deliver the best service possible and it's good to hear that we have achieved it on this occasion

A member of the public wrote: (User did not request a response)

absolutely disgusted by police nowadays. i have no hope for my children whatso ever. the 2 officers were inconsiderate pushy and thought they could treat me however they like. i am utterly disgusted by all police services including the 101 service. its no wonder why people are taking the law into their own hands.... because so called police who are apparently there to help you are letting the real criminals get away. your all just robots who follow a text book even though the truth of the incident will smack them in the face...which is why offenders and re-offenders get away with so much. there is no hope in the police force anymore .

A member of the public wrote:

I wish to thank the contact handler who dealt with my call on Monday. I was involved in a fail to stop RTC in stourbridge and, although I appreciate there was nothing the police could have done, the contact officer was very sympathetic, polite and professional throughout the call. Please pass on my gratitude to the Contact Officer and to her supervision.

The Police say:

Mr Lambe, thank you for your kind words. We are sorry there was nothing further which could be done on this occasion. However, it's great to hear that the call handler spoke with you in a polite and professional manner. Thank you again

A member of the public wrote: (User did not request a response)

I CANNOT FAULT A FANTASTIC RESPONSE TIME OF 6 MINUTES WHILE MY HOUSE WAS BEING BROKEN INTO AND MY DAUGHTER WAS HIDING IN HER BEDROOM ABSOLUTELY PETRIFIED. THIS RESULTED IN THE THIEF BEING CAUGHT RED HANDED - RESULT!!

A member of the public wrote: (User did not request a response)

I live in Lincoln and could not contact my elderly father for more that 24 hours, I called Solihull Police and a lovely Police Officer went round within an hour, my father was found to be absolutely fine, but had pressed a do not disturb button on his new phone, the officer sorted it for him, we spoke on the phone and all now appears to be well. Thank you very much Solihull police

A member of the public wrote:

After reporting an assault and theft that happened to me, officers came out and instead arrested me and not the person who committed the offence.The reason being.. the man who attacked me had visible injuries and i apparantly did not (i had bruised knees and broken nails due to me trying to defend myself). Your officers did not even search the person to retrieve my phone, and witnessed another person try to hit me in my face with a walking stick and did nothing. Instead I was the one who got arrested because I bit the man who attacked me on his arm so he would let me go....i got dragged through the court system and ounished for defending myself and as usual the criminal gets away. Your officers booked me into Perry Barr Police Station and told tje officer on the desk they were going back to search the man for my phone. This was never done and so i had my phone robbed and as a result of getting arrested I also got fined a large amount and got ordered to do 100 hours unpaid work and a restraining order stopping me from contacting the person who did this, despite them harassing me and even turning up to court to harass me despite claiming how "terrified" he was of me.How is this right or fair?

The Police say:

If you feel you have been wrongly convicted at court you should have sought advice from your solicitor in relation to appealing your conviction. Dependent upon when you were convicted you may still be within the allowed time frames and as such we would urge you to seek advice.

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